Marshall and Ilsley Bank / Incompetent bank service!
M&I Bank complaint: You take a risk by working with these people, at least at their Woodbury, MN branch:
1) While their building was under construction, my car was damaged in their drive-through. While they compensated me, the manager also sent a letter stating the problem was fixed. Needless to say, that was not and is still not the case.
2) I needed a letter from M&I for a problem with another business that could have ended up in litigation. They repeatedly claimed to have sent it, but I never received a copy. Finally I demanded one in person. The letter they produced was unaddressed, undated, and essentially useless.
3) Their tellers are not able to access or provide current information; only through blind luck was I able to avoid having my income tax pay-in bounce due to an automated deposit error! I had called in to be sure my balance was adequate, and I was assured it was; the same day, they sent an overdraft notice. They steadfastly refused to waive it, using every excuse to shift the blame to me, the customer. They said, "It's all part of the game."
My financial health is a game to them?" Avoid this bank, or at least this branch.