Marriott International
reviews and complaints

This is in regards to my stay at the Southfield Marriot. The exact address is 27033 Northwestern Highway, Southfield, Michigan, 48033.

On May 23, around 7 pm I checked into the hotel identified above. Although I had booked a single room, I accepted the double because they said that's what was available. No problem. On Thursday, May 24th, I unknowingly dropped a small particle of bread on the floor. When I awoke from my nap, I was surprised to see several dozen small ants surrounding the food.

Since I needed to got to an affair that evening, on my way out, I stopped by the front desk to report my findings. the young man told me that he would change my room when I returned. Unfortunately, I did not return until 2:30 am and I was much too tired to move then. The next day, I left to attend my affair in the morning. Since I only had one more day, and I was very busy attending my annual affair, when I returned I went straight to my room. I was tired.

Before taking a nap, I sat down and a began to eat. Moments into my meal, I was startled by the ants that had joined me on the bed and had even begun crawling on my person, unbeknownst to me. Freaked out, I hurried downstairs to immediately request a room change which was granted. As I spoke to the young man at the desk, he noticed an ant crawling on me. He soon referred me to the manager who was quite understanding and quickly gave me a new room after pointing to another ant that was crawling on me.

She offered to not charge me for my last night there and also gave me a credit for the meal. I chalked it up to an unusual though unpleasant experience but now I am having a hard time getting my refund back. I called my bank. I even went there. They said the hotel needs to take their money and release the rest. I have checked my bank account and everything before and after has cleared; everything but the money being held onto by Marriot.

I am still horrified by my experience with the ants and I am further irritated because of their lack of sensitivity to this important detail. Release my money now! I will be 1st telling Perfecting about my experience so they can reconsider using your hotels in the future in addition to posting on Social Media. this is outrageous. I called at least 5 times today and I am extremely annoyed at this very bad experience which I was very understanding about initially!

You can't possibly understand that even now I am itchy and always wondering if there are ants on me, biting. Before my experience there, I never thought about this! Please release my doggone money now!

Marcia Davis

[protected]

RE: SpringHill Suites Marriot New Orleans
The room is super noise for the second and third date of my stay.
Also my price is higher $200 per night, while the hotel normally sells $99 per night. I told the front desk on mar 19, 2018 for the noise and higher price. The front desk man told me that he would make a note and the hotel will refund me $100 for the online order, which shall be a nice room without noise and good price.
I agreed. However, I did not see $100 credit.
As you know $100 in fact can not make up for the noise stay and higher price.
I know the normal price is $99 per night which is no noise as online states.
Thanks.

Xin Wen
[protected]@yahoo.com

Good afternoon,

I have always enjoyed staying at Marriott hotels, I enjoy the facilities, and also enjoy the customer service. I am a Marriott rewards customer. However, I have a complaint, in which I left a message for the General Manager of the hotel and did not receive a call back.

I booked a hotel room at TownePlace Suites in New Orleans for July 5-8, 2018. I purchased concert tickets for an event occurring during that time, so I booked my room well in advance (November 2017) to ensure I would have a place to stay. A few months ago, TownePlace Suites deducted $180 from my account for I assume a deposit on the room. It made me happy to know that I had everything in place for this event that I wanted to share with my daughter who has never been to Nola.

Last week, May 9th, I was contacted to let me know the hotel had canceled my reservation! Their reason was "unable to accommodate." But nothing other than that! What I don't understand is how is that possible? I booked my room last year so my room had already been confirmed! I am livid at this point! I have spent $240 on concert tickets for my me and my daughter, and now I have nowhere to stay that's reasonably priced or near where I wanted to be located! Everything is sold out! Why in the hell would they wait until a month before the event to let me know my room was unavailable? I believe it is because they overbooked the hotel. And that is not my fault!

This is so unacceptable that it is ridiculous! I would like for the hotel to be responsible for paying for my relocation, or HONORING my reservation! Either that or they can refund me the money I spent on concert tickets (that are non-refundable and I have the receipt) and I will never use their establishment again!

Reservation #[protected] at TownePlace Suites by Marriott New Orleans Harvey/West Bank, was booked in November 2017 for July 2018, and canceled May 2018 by the hotel. I am not going to let this rest until something is done to rectify this situation because my concert tickets are non-refundable. I hope I can get some assistance from sending this email.

Thank you.

Angelica Weekley
14332 Montfort Drive, #15308
Dallas, Texas 75254
[protected]

I worked at the atlanta marriott marquis for years in the housekeeping department. Last year there was an incident involving a housekeeping manager and a room attendant. The manager got angry at the room attendant because she refused to do extra rooms, which means having to clean more than 18 rooms. As the room attendant started to walk away she heard the manager call her a "lazy [censored]". The manager didn't think that the employee heard her, so the employee walked back over to her to confront her. They got into a heated argument. The manager then proceeded to go to her office to retrieve a large wooden baseball bat to use on the employee. The employee was fired. But the manager was suspended and allowed to come back to work. Might i add that the manager in question is close friends with the general manager. None of this was reported to the corporate office. The housekeeping department is so disorganized. The housekeepers are over worked because they can't get anyone to stay there long. The managers and supervisors talk to the housekeepers any kind of way, sometimes some ladies work from 9am to late into the night. I will never work for another marriott.

Hello, My wife & I stay here. At least 3 or 4 times a year for 2 to 3 days each visit. We always have problems. The marriott in pompano bch. Fl. Is very nice on the bch. Always seems one bad person, Everytime we go to Marriott in pompano bch. To visit my mom. We have been put up in a different hotel moved up to Deerfield bch. For their overbooked hotel. We where suppose to stay. In pompano.. One time we booked to stay lost out money.. Because the hotel was closed due to the hurricane. Most of the problems came out the restaurant. We had wrong orders, cold food, bad customer service, no refills on coffee.. The room order came back with one coffee instead of two.. Just totally unorganized.. Staff is human I get it, still I never would do the mistakes and treat customer's like that! What ever happened to customer service.. Staff seems like they don't care anymore!

I am Wendy, a tourist from Hong Kong, staying at the Renaissance Bangkok Ratchaprasong Hotel from 23/12/2017 to 26/12/2017 to spend a wonderful Christmas vacation there. However, something miserable happened and totally destroyed my holiday mood.

When I checked out from the hotel on the 25/12/2017 morning to catch my flight back to Hong Kong at 08:50am. Once I get on the taxi, I discovered that I have lost a new eye shadow palette called "Nudy Brown" from Mistine. However, as I am rushing to the airport, so I decided to contact the manager once I back Hong Kong. When I contacted the assistant director via email, the director just stand firm that the housekeepers could not find the palette and just simply push the responsibility back to me! They are not enthusiastic to assist me to solve the problem. The palette is completed new and it can only be purchased from Thailand. Now I have lost that inside the hotel, all the staff could not provide me suitable assistance! This made me a terrible experience in Bangkok.

I have stayed in different Marriott Group hotels around the globe, the one in Bangkok is completely terrible. In hotel's industry, there is a common saying "Customers come first", however, the hotel does not demonstrate a suitable attitude to customer. Though the palette just costs around 199 Baht, but it can only be purchased in Thailand, I really love it so much! So, I strongly criticized on the dishonesty and misbehavior on the Renaissance Bangkok Ratchaprasong Hotel. Once again, "Thank you" so much for the miserable experience on my boxing day!

Please contact me as soon as possible by email: [protected]@gmail.com

We stayed a Marriott Sanibel Island in December 2017. We paid to park in the parking structure and needed to leave fishing gear in the vehicle due to the amount we were traveling with. We parked under a surveillance camera believing it will offer some deterrent but for sure a level of security. Our vehicle was vandalized and we lost many objects. While understanding that Marriott would not be responsible for loss in this type of situation it is very unfortunate that the security camera was not functioning. The next night I walked the whole facility and determined there was no security at all. When contacted by a representative from "the home office" I was not treated as a victim but felt victimized by the interaction with a Mary Ann. She was so defensive she never took the interest in understanding my concern. I believe surveillance cameras are a must in this type of setting. Our daughter worked for Hyatt and they have cameras on all parking at every location. We are as disappointed in the defensive customer service than the feeling of violation having our possessions taken.
We are attempting to leave feedback on as many means as possible. Every person I have told this story to cannot believe Marriott would not believe security staff and cameras are not needed in company parking garages in which customers are charged to park.
I will be very reluctant to stay in another Marriott after receiving the views expressed by the representative Mary Ann Gagliardi.

P.S. I was not attempting to make a claim.. She contacted me.

12-7-17

To Whom It May Concern:

I am writing regarding my terrible stay at one of your establishments: the Paris Marriott Rive Gauche Hotel & Conference Center. I have been a long time customer with Marriot, and it is the reason I decided to stay while on my trip to Paris, France.

After a long flight, we arrived at the hotel, after waiting a long time they gave us an "executive junior suite" as soon as I saw the room I noticed something wrong, the extra bed for my 12 year old child had no bed sheets, the room is very small, the bathroom doorknob was falling several time as you open the door, there were not enough towels and toiletries for three people.
We were hungry and tired so we took a shower and order room service, then we went to bed, but before that I called the front desk to let them know about what we were missing and to let them know about the doorknob. They decided to send someone almost at midnight to fix the doorknob since it was too late I asked the repair person to come back the next day.
At around 4 am I woke up itching all over, I turned the lights on and I noticed something very red on my shoulder, I got up and went to sit to the chair, then I saw cracks and holes on the wall. I called the front desk again to let them know the situation; I also asked if they ever have had bed bug problems in their rooms. They told me to call back in the morning so I can speak to the manager. I also advise them about the cracks on the wall where particles were loose and also about the handle on the bathroom door that kept falling off. I have attached some picture that I took of the room and of the bites I got. The next morning after talking to the supervisor Emmy, we left because this was not acceptable at any price, the only thing the supervisor could said is that "bed bugs in Paris is becoming a serious problem" then she offered me to put my family and I in a similar room, but I was not comfortable staying another night in a hotel that has bed bugs. I was then told that I needed to leave by 10 a.m., since I had nowhere to go I had to rush to find a new hotel and take whatever was available.

Given the situation I believe it is Marriott's failure of following best practice in hotel operations that caused me to have a horrible experience while on my conference and caused me health issues such as the irritation on my skin due to the bite I received. I am requesting that Marriot try and compensate my bad experience and pay for my stay at another hotels:
1) Returning what I paid for the night at the Paris Marriott Rive Gauche Hotel
Purchase Intl authorized on 11/16 Hotel Paris G 75Paris 14 Fra S087320243938245 Card 1628 $571.64

11/14/2017 SEROTEL PARIS FR FR
Purchases -$1, 498.86
2)

11/15 Purchase authorized on 11/14 Airbnb * Hmxq4J4Pw 415-800-5959CA S467318806762240 Card 1628 $364.25
3)

Please find enclosed pictures of my bites and the condition of the room as well as my receipt of the other hotel.

Thank you for your kind attention to this matter
Attentively,

Marie Mora-Lopez, Phd.

11/29/17, I arrived at Courtyard, a hotel I have stayed at over 6-8 times this year along with this chain in other cities until gaining Gold status from Silver. I arrived at 1230 looking to stay one night, people there know my name and greet me due to the regularity. The African American guy looked up his inventory and was waiting on me and I told him I wanted to use points if I could since staying one night. He asked me if I mind calling the Rewards center to check into this. I did not mind calling them so I did, and was on hold while they were checking to make the reservation. Meanwhile the Manager, come from a back office and proceed to tell me about a "must stay 4" promotion going on and that the 2 rooms vacant was for this, mind you this is Wednesday, and mid-day and I am present, been giving this chain money the entire year, and told them I needed one night, and I am hearing you are holding rooms for what you might obtain on a Wednesday for 4 days. I am also speaking with Rewards who is just as baffled as I am. I reminded this Manager about what I needed and she said only a Manager could give an exception and guess what, she is a Manager but she is just telling me about not doing anything more. Her name is Jennifer and she walks away from me, and disappears, that is the last time I see her, did not come back to say, let me see what I can do or anything else. I tell the guy who first helped me, I will complain on her and what is her name. I tell him that I could not believe how rude. Rewards continue to apologize because she heard every word, and try to make a reservation for me across the street, I have now wasted about an hour, so now I am at Fairfield Inn, another Marriott owned property, no rooms other than double beds, too small, and charging high prices, no upgrade to a better, so I am back on phone with Rewards and I stay trying to see what else in the area; no one there continues to help so walk away, and when I am on the phone with Customer Care, over 2 hours later, they tell me that Jennifer can now have a room available where I was over 2 hours previously and this is being done because she is trying, but I state no, she left me out in the lobby, walked away and it was not until she was contacted by their Customer Care does she even make an effort, it is all phony and to be honest, I was treated as if homeless from the street and I could not afford to stay there. I am sure she looked me up behind my back and saw that she was premature in her efforts and then went to clean this up. Unfortunately too late to change the blemish of being racist and this was my favorite place until they put her there, others have been there before her, but she is not nice and very aloof, so do not go there and another thing another Manager named Rob Lowe put together his email in defense of her efforts and this is just as ineffective, he should not have written anything because he missed the point so now I am having to tell others about this hotel and even the chain, Do not Go to OP, Courtyard, they want your money, but if you are using points, watch out, too stupid to know that you used money to get the points. Most cannot stay in their own hotels because they do not make enough or are they using points?

Need to stop and think who is paying the salary.

To whom it may concern:

This is in regards to an experience that I encountered on Nov 12, 2017 at your establishment. I booked a two day hotel stay at the Fairfield Inn & Suites Greensboro Wendover (4308 Big Tree Way) from November 10-12, 2017. I used an Explore Authorization Form for check in. Prior to check in I called several times and poke with customer service regarding my reservation. I was in an emotional state due to the loss of my loved one. When I checked out I was informed by Ashley at Guest Services that I should have let someone know that I was there for a funeral because I could have received a lower rate. I explained to Ashley that I did let someone know that I did inform someone that I was there for a funeral. Several times, when I called and when I checked in and no-one informed me of this. I asked her if I could receive the discounted rate for bereavement for this stay and she said that she did not have authorization to do that. She also let me know that it was available for me to use the next time should I need a bereavement discount again. I thanked her for the information and asked to speak to a manager and she gave me the information for Janet Collins the General Manager. Janet Collins was unavailable at the time because it was a weekend. So I called first chance Monday morning to see if something could be done about my bill since I had clearly notified staff that I was there for a funeral. To keep confusion to a minimum, I like to start from the beginning to paint a clear picture. I attempted to do this with Janet Collins while explaining to her my situation as well. Before I could finish talking she cut me off, raised her voice and accused me of being nasty to her employee Ashley, which I was not. (Ashley was very sweet. She and I had a lovely conversation after she checked me in and we both wished each other well upon my departure.)I asked Janet if she had spoken to someone already in regards to this incident. She said no then I asked Janet if I could finish speaking and she said, (again with a raised voice) No! I listened to you, now you listen to me. I was in complete shock. Janet told me that I had already kept her on the phone too long and she accused me of not having proper authorization to use the Explore Program. She said, "It looks like you have a fake authorization form. "I apologized for keeping her too long and explained to her that I did have authorization and the documentation to prove it. I asked for her manager's information and she refused to give that to me. I have never been spoken to in such a manner by anyone, especially someone with an authoritative position. First she spoke to me like I was a dog accusing me of something completely out of my character. Then she basically called me a liar and a thief. Her behavior was unprofessional at best. It was my understanding that the guest is the most important person to the Marriott and I can assure you that in this case I felt less than important, I felt belittled and insulted. I have spent several nights in your establishment in different parts of the world. This has put an extremely bad taste in my mouth about your establishment. I'm not sure that I will be choosing one of your hotels in the future. I do however look forward to speaking to someone personally regarding this incident. Please feel free to contact me at [protected] and/or [protected]@yahoo.com. Thank you.

First- On the day of Interview HR Department mention that persons don't need qualification to move from department to department. once seem fit for the job, you should apply. That not the case now. Director(Victor Tenorio) saying to staff not to apply cause there not qualify.
Second- They(Victor Tenorio) is putting in place to take all Low Class Associates Telephones away. Claims only from Supervisor Upwards is Recognize as Marriott Associates(so what are we?) and can have and be on there Telephone, means in a case of a Family emergency No Low class associates cannot be informed if that family member doesn't have Marriott Telephone number since our Telephones are being taken away. while he is always on his telephone even if he have an issue and approached him, you would have to hold on until he is finish on his phone.
Third- He has his own set of persons who he would give satisfaction to. if you not on his list, you are out.
Forth- Rules are being put in place but always broken on his behalf. Victor Tenorio is an unfair man, very selfish and only wants to see things his way and all other director of the Guyana Marriott Hotel and General Manager have just come and adopted to his ways of doing nothing for the associates but only for themselves .

To whom it may concern,

I recently found out that in the state of Virginia, if you stay for 30 days or more, you are exempt from paying state taxes and if you stay for more than 90 days, you are exempt from paying state and occupancy taxes. From around May/June 2012 - October 2013 we stayed at the Towneplace Suites in Winchester VA but did not receive tax exemption. Clearly, I am eligible for tax exemption and would like to request a refund. I realize that it has been a few years since our stay but nevertheless, I would very much appreciate your assistance in looking into this matter. Unfortunately, I do not have a copy of my receipts however I am sure the Towneplace Suites located at 170 Getty Ln, Winchester, VA 22603 where we stayed have records of our stay. I (and my extended family) have been long-time customers of Marriott and I very much hope that this issue can be resolved quickly to our satisfaction. Thank you for your kind attention.

Sincerely,
Akiko Otani

Difficulty we booked 2 rooms for our customers F.S December 25-29 & S.S December 30-31
It takes days to finish this booking and to receive the confirmation, it was written in their confirmation the deposit is due by September 26 and it was not clear in their e-mail how much we should cover. We deposited in the bank about 25%. Your reservation agent "Mohamed Magdy" sent another e-mail same day asking for a full payment for the entire stay latest by Sept 27, I called him to find out WHY the change, he said impolitely; it's our system and if you don't want the booking you can cancel and take your money.

No one can accept that, will you ?

Khaled Fawaz
Museum Tours - Business Manager - Egypt
Head Office: Denver, Colorado USA
2 [protected] - 2 [protected]

Situation Hurricane Harvey - My Boss, Joseph Colella stays at this Hotel 3 weeks out of every month for the last several months, our dompany is Energy Transfer Partners. He commutes to Houston from Newtown Square, Pennsylvania. When the Hurricane was coming to Houston there was a lot of chaos here trying to get employees safe and other situations that arose. The travel agent we used unfortunately did not get the call into the Marriott that Joseph would not be arriving on Monday August 28, 2017 until Tuesday, August 29th. Unfortunately the travel agent did not get the name of the person she spoke to at the hotel who told her, he would not be charged. The credit card was charged anyway, when we called the hotel to ask to give us a credit there was no mercy and therefore refused to give us any resolution for a credit. Unfortunately did not get the name of the man i talk to but he was on duty on Tuesday, September 19th and is the one who told us too bad. I think his name may had been Steve. Joesph was charged $196.40 for a stay he did not make. You would think that as much business as we give Marriott that they would make concessions for a catastrophic time like this. Any help you could provide would be much appreciated. Thank you! Leisa Newlin - leisa.[protected]@energytransfer.com - [protected] - RE: Reservation #[protected]

Dear Marriott international,

I'm a guest who had planned to stay at the JW Marriott in New Cairo. I checked some rooms on the website Bookings.com, however the details of the room weren't very clear to me. Now today 15/9/2017 I have been trying to phone the hotel for hours without any answer! I tryed the reception phone number at 5:48pm, and a guy answered telling me that he can't help and that he will direct me to reservations. I stay on the line for over 20mins with a loop message that tell me to hold and an agent will get to me shortly. I tried again several times and the same happens. Finally I tried the reception again, and a guy named Kareem Ahmed says the agents might have been out of office to answer! I said I have been trying all day! He said no sorry reservations are only available before 5:00pm! This is even when the phone message doesn't say so. I asked for a Manager to complaint to, the receptionist informed me that there are no managers during the weekend (Fridays and Saturdays)!
Now my compliments is several folds. Why do I get the message asking me to wait while no reservation agents are available? Are they supposed to be available? What am I supposed to do when I need to make a reservation after 5:00pm? How is it possible that a major hotel chain is running without managers available? If this is not the case (which is what I suspect), then either the manager is out of the hotel when they aren't supposed to or, that the receptionist isn't truthful because he knew that we will be complaining. In all cases this is a mess! After hanging up with the receptionist I called the reservations again to record the problem (video attached).

Thank you and waiting a follow up on my complaint!

You really should withdraw as a sponsor of the National Football League. The on field displays of anti-Americanism by many of the players is wholly unacceptable and should not be connected in any way with Marriott.
We've been loyal Marriott hotel and Visa customers for 40+years, but there are plenty of other quality chains and if I don't see some action soon we will be switching allegiances. Jim Higgins, Knightdale, NC

I am hosted at Westin Hotel, Ottawa. Well, I really don't know if it's a hotel, but I am paying for a room for resting at night, but just ahead my room is happening a party. I called reception desk and was told that there was a wedding party (at night in a hotel!) that would end at 11pm but now is 11:50 and the music is still high and People is dancing (it seems like they are jumping). It would be better if I were at a motel instead, certainly I would be sleeping now

I stayed in Dubai from August 27-30, 2017 and I have upcoming stay in London from Sep 2-8. Both stays are booked through 3rd party. Booking directly through Marriot was not feasible due to the high rates comparing to the rates available through 3rd parties. For example, I tried to book the stay in Dubai in the same hotel through using my Marriott rewards points. Unfairly, Marriot website gave an offer where my points will be used and I pay an additional cash of 490 UED per night, which is equal to what I found through the 3rd party without using any points. At that moment I felt that the reward program is useless and doesn't add any value. My frustration became even stronger when I know that my stay will not be counted and will not be awarded with points because it is through a 3rd party. I felt that I was left with no option, even to pay extra or I live in Marriot property without considering me as a Marriot quest. I sincerely hope that you look into this matter from customer relations perspective rather than the program policy that I am aware of already by this time.

Horrible experience. We booked Marriott because of the brand name. But they were pathetic. I had booked more than a month ago and they even deducted the payment from credit card. BUT when we arrived at hotel they said, no rooms available so we will arrange your stay in other hotel. In spite I had specifically mentioned that we are arriving from long journey and also have small kid and infant. When asked the reason, for not having the room even after the payment s taken, the person said they gave the room to some other guests.
We were so tired and thus we accepted the other hotel for 2 nights.
More pathetic was when we checked in the other hotel and later after 1 hour, get call from reception and they say I need to check out next morning as this hotel is only for 1 night. He was telling this is as per Marriott people. It was very annoying that we have to keep moving here and there with so much inconvenience.
When we showed our frustrations, the Marriott guy says if you don't need then we can refund your money and you can find other hotel. The n why the hell on earth they deducted amount from credit card. Finally after arguments, he said to compensate I will arrange a suite for you.
But nothing will compensate the inconvenience we faced on arrival.
We stayed in many hotel during our europe tour, many were 5/ 4 star hotels and few other were 3 star as well. But all other hotels were so well.organised that as soon as we reached everything was ready to check-in even in late arrival.
I have experienced Marriott in.different places but never expected such attituted of Marriott Zurich.

Going forward I will never ever in life stay in Marriott brand. They have spoiled the reputation of Marriott in my opinion. Also, will never ever suggest Marriott for any of my friends/relatives.
More over, we have so many official meetings happening in Marriott for our organization every month since 7 years. But now I will strongly suggest to chnage the hotel and will make sure to chnage as I'm responsible for arrangements.

Booking was made at Marriot hotel Pretoria for the 18 til 20th August 2017. Reservation under matrone name Surita Cilliers. ROOM 5 was then assigned room.

I Chantall Grimbeek and my Matrone Surita Cilliers was attending a dispensing course presented by HAI at the Protea hotel. We made a booking for the friday night 18 Aug and the Saterday night 19 Aug. Before booking in we arranged to please have a fridge in the room for we are travelling and will have to have things placed under cold conditions such as yogurt ect.
Whilst booking in for the course at 08:00 we went to enquier about our room. Room 404 was delegated to us with fridge and the guy said we may come back at 10:00 at 10 the lady at reception said that she will not be able to help us a min before 14:00. We left it. At 16: 00 we booked in again requiesting a fridge. No fridge. I went again to reception and requested again. Fridge than deliverd at 17:00. The 18 Aug we left the room at 08:00 to attend to our training where we followed the rules to leave our towels on the floor to replace with new towels. We went back to the room at 13:00 for lunch. The room was dtil untidy, beds linen was removed, no new linin, beds not made up, room not cleaned bathroom not cleaned. We left the room again at 13:30 to attend to our training. After training 16:15 room was still the same as the afternoon at not attended to at all. I reported to reception where the lady said we where in the room the whole day. Thus was not the case

We had a long day at training and had to stand in passage not to desturb the ckeaning at 16:50. We are not happy with the service i reported to management where they daid they will come back to me. No one came back. During cheakout i reported again to management Lebo where she only said sorry for that. I did take photo that will show the time and the room condition.

For a Protea hotel this service was unacceptable. Please reply to my complaint

Thank you
Chantall Grimbeek
[protected]