Marriott International / lack of service

Cranberry Twp, PennsylvaniaCranberry, United States

Marriott Cranberry North
Customer BRACHET - GOLD [protected]
tonight June 20th, I came to my room after my work. The room has not been cleaned nor refreshed at all. This morning, I left my room without any dont distrurb sign and I did not ask for not having cleaning when I registered yesterday.
This is not normal.
I complained to the front desk who did not apologize at first but only when tehy understood I was not happy.
They sent a very nice guy who brought towels, soaps, coffee but my bed was not refreshed nor the room cleaned.
Again, this is not normal, I thought that a supervisor was checking afterwards that the job was done. Obviously not in this hotel.
Yves Brachet

Jun 20, 2017

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