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Marriott Hotel / marriott hotel wont offer advertised rates

1 55 Fourth StreetSan Francisco, CA, United States Review updated:
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I am staying in the San Francisco Marriott next week - mid-September for a conference I am attending. The conference literature posted a rate of $235 for a single room, available on a first come first serve basis. I called and made reservations in JUNE. I spoke with the hotel reservations, gave them the society name and quoted them the rate. They booked the room for me and gave me a confirmation number. I called this week to change the confirmation and I was told that I never booked it at the show rate and their current rates are $329! I said I had booked it at the lower rate and I booked it months ago. NO ONE would help me. I finally spoke to a Marriott customer service rep who, after putting me on hold for a while, said that since I did not call the CORRECT phone number to book the room, I had not been given the lower rate, and I WOULD not be given the lower rate of $235. The representative said I called the hotel directly and because of this he said he was sorry, but he could not change the rate. I asked if I was speaking with a MARRIOTT representative and he said yes, but reitterrated that since I called the hotel directly to book the room, they would not give me a lower rate. No one explained this to me and no one told me that the hotel would not offer me the advertised rate. Does this make sense to anyone? Its a rate the hotel was offering, but since I called the hotel directly instead of a third party I cant get the rate. And now since the hotel is full for the week, and all the rooms at the "special rate" are full, they wont help me at all. I think this is horrible customer service. I could understand if I had called to make the reservations and all the rooms were booked, but I called in June and the representative that I spoke to did not say I was not getting the lower rate or that she could not provide it to me.

Va
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Comments

  • Sa
      11th of Apr, 2011
    0 Votes

    No matter what hotel you go to, Hilton, Comfort Inn, or even the Sharadon when there is a room block there are so many rooms open at a discounted rate. Once that room block is sold out, its to late, you missed it.
    I have a confrence in July at a sharadon and silly me called to two weeks after registration was open, to book my room. Of course I had missed it and now have to pay full price, so really missing out on a limmited offer. Whos fault is that? REALLY?

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