In an interesting turn of events, I contacted Marlow Furniture this morning to find out about a delivery scheduled for tomorrow November 5th promised to myself and my fiancee and what I found out was truly astonishing which for me immediately caused me to request cancellation of my order and a refund. I called because I hadn't heard anything from Marlow Customer service stating what time the delivery would be arriving.
As I do with anything I call to confirm so that someone is available at my home to meet the delivery personnel. In doing so I was informed by Customer Service that this item was not ordered when purchased and was not in stock in the warehouse and was not sure when it would be available and they were hoping my product would be available sometime next week. I found this unacceptable and the Customer Service agent sympathized with me and said there was nothing she could do. I asked her how would I go about requesting a refund and she responded I would have to call the same number I called to speak to them to speak to a sales representative at the location I made the purchase from.
I hung up, called them and the next person I spoke with informed me that the item had been purchased but would not be in the warehouse until November 10th 5 days after we were promised delivery and then once it was confirmed in the warehouse the sales representative was to contact me to schedule delivery which was totally different from what we were told in the store on the day we paid for the product. I asked the person on the line how do I go about obtaining a refund and she said I would have to speak with a manager and the manager would have to void the ticket. Needless to say the manager was not available and was not able to be brought to the phone because of the location in the store not being close. She took a message, gave me a customer code and said they will leave the message to void the purchase for my refund.
This saga is far from over I will be calling them back after I finish this report and will continue once our conversation is over to let the public know what happens next. STAY TUNED...