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Marlboro / promotion

United States

Me and my friends were at a event in Queens NY a few weeks back, and we signed up for a Marlboro promotion. I filled out a brief survey and was told by the representative to fill out each question and we would get a email for free movie tickets. She read each question out loud, and there was a question about receiving alerts and emails from Marlboro. To avoid any spam, I told the representative to put no just like all my friends. The representative said that it was fine and we would still get our movie tickets. After weeks went by, my friends and I never received any emails so I called customer service. I was then told that once I opted for no notifications from Malboro in the survey, that voided my tickets. This is not fair and my friends and I were told the opposite. Will not be buying from this company again.

Mj
Jun 27, 2017

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