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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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L
12:39 pm EDT
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Marlboro marlboro silver pack mellow flavor

Hello, I had a complaint on a product from Marlboro cigarettes. I recently bought a carton of Marlboro cigarettes and I noticed the filters would fall off before I would turn it on. I thought maybe it was just this one pack but after checking all the packs the filters on all of them would just fall off. This could be very dangerous if I would to be smoking and driving. The products number is Marlboro Silver Pack Mellow Favor Flip top Box #R342Y72B3. I also provided a picture below. This product was bought at Murphy's a gas station that are usually next to a Wal-Mart . The city is Mcallen Tx. and the store is located on 2800 W Nolana Ave, McAllen, TX 78504.

Thank you

Lori Jones.

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10:46 am EDT
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Marlboro marlboro not put together right

I bought two packs of cigarettes and when I open one of them the filters fell off every cigarette. The lady at the 7-Eleven would not take the cigarettes back, exchange them nothing she even said wow that's weird I've never seen that before . I've been smoking for a long time and never see that before either?$8 a pack down I want my money back! Or new cigarettes

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Update by Salasbauer
Mar 30, 2018 12:10 pm EDT

After spending half hour at the store trying to get my money or cigarettes back. after spending a hour on this website that went nowhere give me some points for what I have no idea. I called customer service number for half hour on the phone . You guys should have gave me something for my trouble think about it two and a half hours for $8.10 I mean three times that it work you guys should be paying me for the time. I spent 2 hours and now two and a half hours for this other complaint for one pack of cigarettes did I already paid for or how about you least give me an extra bag

Update by Salasbauer
Mar 30, 2018 12:15 pm EDT

I spent two and a half hours I'm just getting reimbursed. But I truly feel like you should have done something extra for me an extra pack of cigarettes or a coupon or something besides just kidding was already rightfully mine

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5:38 am EDT
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Marlboro marlboro black 100's

On Monday March 26th 2018, I went to circle k and bought a pack of Marlboro black 100's and they was all stale everyone I lit was just nasty so I just thru the pack away. I have never bought a pack of cigarettes like that! I called circle k but they said there was nothing I could do but to contact Marlboro! I'd like a refund or something because this is ridiculous! Please let me know something asap

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D
5:58 pm EDT

Marlboro poor quality

The last number of packets I have purchased have been very poor indeed. While tipping the ash, usually out the car window I find the tip is falling off and have to be re Lit. This is so annoying and extremely dangerous while driving should the Lit tip blow back into the car. Has the quantity of tobacco been reduced to save money? Very disappointed and dissatisfied customer. I rarely complain about anything but this issue really has me annoyed.

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12:58 pm EDT
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Marlboro marlboro menthol 100s

Opened a new pack and several of the cigarettes had large lumps of tobacco that wouldn't burn, I had one that dumped the lit end on my trousers as it just fell out when I wasn't watching, the code on the pack is V289Y72C2 if that helps, and they were bought at mcdill afb on 03/23/18 I've been using Marlboro for years now and this is the first time this happened, not sure whether to switch brands.

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A
A
Anita Bawnghit
, US
Mar 24, 2018 2:28 pm EDT

Do yourself a favor and quit

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B
1:05 pm EDT
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Marlboro cigarettes

I have been smoking the same brand (malboro beyond blue) for about 6 years now and I have been getting quite a few of the cigarettes lately (since November 2017) that do not have a menthol ice ball. I would assume that being such a popular brand that this would not occur as often as it does. On average about 30-40 cigarettes. As you know this is not a cheap cigarette and these "oopsies" are occurring way to often lately. I would like an explanation and a way to resolve this issue as a matter of urgency. Kindly be advised that I am situated in Port Elizabeth South Africa.
Thank you and your speedy response will be highly appreciated.

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Update by Binx142
Mar 23, 2018 1:06 pm EDT

Correction, it used to be Marlboro beyond gold

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S
7:12 am EDT

Marlboro shortage (stock) - marlboro filter plus silver : kuwait

Hi,

Been a Marlboro Filter plus silver smoker since 5 years and it's so disappointing that we find the cigarette is no more arriving Kuwait since more than 3 weeks and no store has it.

Requesting you to please understand how much this affects when shifting brands.

Please write back on [protected]@gmail.com or +965 [protected]

Hope you will resolve the matter quickly

Sachin

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3:32 am EDT

Marlboro marlboro blue beyond cigarettes

Hello.

The last box of cigarettes I bought were very disappointing. FIVE out of the twenty either had no memthol 'iceball' or if they actually did and you would pop it, there would still be no menthol taste. It would taste as if I didn't even pop the iceball. This has happened to me before, and I am very unhappy.

I hope you can help.
Kimd regards

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9:10 am EDT
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Marlboro marlboro lights special blend 100

I bought a carton of marlboro lights special blend 100's. I don't know how to explain but the cigerettes had the paper twisted and in the wrong places some were smaller. It was really weird. I couldn't smoke all of them because of the way they were made. After spending almost 60.00 you expect more. I've smoked marlboro always and i am 54 and never had a bad pack. Now I've got a whole carton like this.

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6:15 am EDT
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Marlboro stale cigarettes

I purchased two packs of cigarettes from my local GetGo and both packs are extremely stale. The taste is horrible and they bend without breaking. I took them back to the store and was informed that I was the third person in two days to have the same complaint. I was instructed by the manager to contact Marlboro directly to discuss the issue. Please contact me regarding a refund for the products.

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2:11 pm EDT
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Marlboro cigarettes

I've never done this before so I wish I didn't have to do this but I brought 2 packs of Marlboro 100 black reds and there were 3-5 cigarettes that were broken in each packs. The box was not crushed and everything looked good. I purchased them from Sadlers in Dunn NC 28334. It just seems so odd. I've been very pleased with your company and I will continue to buy. Thank you for your time and I look forward to staying with you.

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David Chung
David Chung
, US
May 07, 2018 10:59 am EDT

Cigexpress.us is a good website in my eyes. I have been using them since I seen people posting about them and have gotten already a few orders from them they save me a ton of money. I pay by bitcoin, and I can figure it out then anyone should be able to figure it out.

Angelika Hannon
Angelika Hannon
, US
Apr 16, 2018 3:19 pm EDT

I use cigexpress.us they are great and have never had any kind of issue.

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James Richardson
, US
Apr 06, 2018 3:31 pm EDT

cigspot.us seems to be down. I was going to see if they had even better deals than what I get at www.cigexpress.us, however cigexpress.us seems to be the best website to buy cigarettes online. They are an actual American company, which matters quite a bit for me. You have to pay by bitcoin but they are quick and give you a tracking number. You can buy marlboros of pretty much any kind at www.cigexpress.us

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Roslyn Bryant
, US
Apr 09, 2018 12:24 pm EDT

I buy my cigarettes online from www.cigexpress.us too I would have to say they are the best

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NicholasGow
, US
Apr 02, 2018 2:43 pm EDT

I buy my Marlboro online at www.cigspot.us they are an american company and they have cartons for fifty dollars a piece. You have to pay by bitcoin or gift card, I prefer to pay by bitcoin. They save me a ton of money beings as you have to pay almost twice that here where I live.

ComplaintsBoard
B
8:23 am EST

Marlboro marlboro 100’s

I got these pack of cigarettes and I have never tasted a worse pack of cigarettes in my life. I do not know if they were stale or what. The pack number on the bottom was V283X74C1. I would highly appreciate if you guys could tell me how old they are and some how make up for such poor tasting cigarettes. I buy your cigarettes and if I can not get a guarantee on a good pack of cigarettes. Thank you for your time.

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1:29 pm EST

Marlboro marlboro reds cigarettes

To whom it may concern,
I got a pack of cigarettes where the filling keeps falling out of the cigarettes. I light the cigarette and it was halfway gone. The entire pack was like that. A couple months back I got a pack and the entire cigarette went up with a brown burn mark Down the sides and took a picture if needed. I've been smoking over 16 years and have had multiple issues with cigarettes of the course and they're extremely expensive to have them be wasted. No exaggeration I could say I've purchased over 15 packs of cigarettes that's had issues with them and in the past it wasn't an issue cause I didn't have as many bills or four kids I'm raising on one income and they've gotten unbelievably expensive as the years have past and would like to be remburisbed for the several packs of cigarettes wasted or had to be trashed over the last 16 years. I've had to trash 2 packs in the last couple months let alone half my life time. If you could please get back to me it would be greatly appreciated and to be reimbursed for all of them is very much needed! I thank you for listening to me and hope you have a wonderful day!

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8:35 pm EST

Marlboro marlboro black menthol 100

I got a pack of Marlboro black menthol 100's from Dollar General here in Linton, Indiana, and they didn't taste of menthol at all and the tobacco was crumbly dry. I had to throw them away because they tasted stale. I paid almost $6.00 USD and the Dollar General store said they could not replace them. I would be grateful if your company could somehow compensate this with some sort of replacement as I generally buy Marlboro black menthol 100's. Thank you

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David Chung
David Chung
, US
May 07, 2018 11:00 am EDT

Angelika I have been using cigexpress.us too now for quite a while. I am glad that I found them they save me a ton of money.

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BridgettDonnley
, US
Apr 12, 2018 11:14 am EDT

cigexpress.us is a great company to use they are an American company I use them

Angelika Hannon
Angelika Hannon
, US
Apr 16, 2018 3:20 pm EDT

I use www.cigexpress.us as well. I am not sure who this anita bawnghit is but If i had to guess she is from another company. Trying to ruin a companies good rep.

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James Richardson
, US
Apr 06, 2018 3:32 pm EDT

cigspot.us seems to be down. I was going to see if they had even better deals than what I get at www.cigexpress.us, however cigexpress.us seems to be the best website to buy cigarettes online. They are an actual American company, which matters quite a bit for me. You have to pay by bitcoin but they are quick and give you a tracking number. The other websites that usually pop up are Chinese knockoffs that is why I am so glad that I found cigexpress.us

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Roslyn Bryant
, US
Apr 09, 2018 12:24 pm EDT

www.cigexpress.us is a great website to buy cigarettes from. I have been using them for the last eight months.

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NicholasGow
, US
Apr 02, 2018 2:45 pm EDT

You have to be careful where you buy cigarettes. I buy them only online now. I buy my cigarettes from cigspot.us they are an american company. The cartons only cost fifty dollars a piece and you can get them sent anywhere in the world. You do have to pay by bitcoin or gift card but they have directions on how to do so if you never used them before.

ComplaintsBoard
K
10:48 pm EST

Marlboro marlboro nxt

I have been buying cigarettes with you for as long as I started smoking, I bought 4 packs of Marlboro nxt and they weren't wrapped? And also we're only half full. I am not sure why. And it was disappointing don't know what to do with this but surely am I person of your service, what should. I do? I previously noticed when I walk back to the store there is nothing they can do they said. Would I be able to get a refund?

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Update by Kmsjab
Mar 06, 2018 11:04 pm EST

I recently purchased two whole cartons of Marlboro Nxt this my favorite brand of cigarettes and has been for sometime I smoked my first cigarette and I noticed a nasty very stale taste, I opened up a different pack from The other carton, same exact taste, I could not believe that I literally purchased 2 whole cartons both of which having this same disgusting taste I ended up going to the local gas station to the place that I purchased the cartons at and I bought a pack from register there was definitely nothing wrong with this pack. I don't know what was wrong with these but I definitely would like replacements as I've been a loyal customer for Almost 4 years I would like a reply thanks.

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H
12:30 pm EST

Marlboro unpleasant situation

Dear Sir / Madam,

I've been buying your Marlboro products for many years and have always had my experience, but today I bought a Marlboro Silver cigarette with a long hairline and a stem. I do not think this has come to an end with such a company and that was a big disappointment for me. Before that I have never experienced anything like this, and I've always been 100% satisfied with your cigarette products when I smoked the cigarette I pulled out the hair afterwards and it was not burned to the stomach which was very unpleasant for me.
I was very disappointed in your company that it was published, such a big famous and well known renowned company.

Sincerely:

Henriette Biro
Kecskemet, Hungary

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Magdalena Golden
, US
Mar 09, 2018 7:07 pm EST

Damn should just quit smoking...

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A
8:36 am EST

Marlboro marlboro cigarettes

I smoked my last cigarette in my packet today and when I looked at the wrapping, I noticed that it is not wrapped perfectly. The edges don't meet. You are a company of high standards and I believe this shouldn't be unheard. I've never experienced such an problem and would be glad to never do again, I trust that you take note of this complaint otherwise you might lose the high standards status you have.

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6:48 pm EST

Marlboro distributor attitude in egypt

I would like to address how disappointing to be informed that Marlboro's distributor treat with the partner & suppliers with bad attitude, he didn't come on time as well as he didn't add the points honestly to get the bonus, we are loyal to your product and company your quick action and feedback is highly appreciated .
Below information will support you.
Distributor Code: [protected]
Distributor Name : Abdel Halim
My Code : [protected]
Abu Omar Market
Contact Number : +[protected]
Address: 5 Mustafa Hafez St, Gisr Suez

One more time, I would like to address how disappointing it is to deal with a huge name in the market and to be misled in such way.

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kennyd3
, US
Mar 08, 2018 5:08 pm EST

I'm very curious, do you think religious zeal could have anything to do with it?

I know smoking is forbidden for those of the faith, and focusing hate onto inanimate object is pretty effective to feel good about one's self without actually doing true works of good. you know, like the old adage about if your judgement can knock everyone else down a peg, then comparitively, you were able to rise a peg in relation to them.

I mean sure, it's complete fallacy. good isn't some zero-sum gain, where it can only be judged in relation to another person. It's not some relative comparison. There are goods that are objectively good. meaning, there are good things that are good not because they are less evil in comparison to another thing. no, there are things that are good because there is something innately good in/about them.
Helping an injured man recover is good, not because it's less evil compared to enslaving or killing and eating him. No, it's good for reasons completely its own; it would always be good; with or without any alternatives.

Sorry, i'm not sure where that all came from. Just been interested in sociology lately. Philosophy lecture now over.
Anywho, if you think that might play a role, i'd be interested in talking. Heck, even if not, i'd like to understand better the tobacco trade in Muslim-majority countries.

msjs9@protonmail.com

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R
2:17 pm EST

Marlboro marlboro lights

Hi I purchased some cigarettes and they are all very stale and dry to the point tobacco is falling out of the bottom. Please can these be replaced i purchased the cigarettes from a supermarket store in the UK and they have said to take up the complaint direct with the company.

My email address is
rav.[protected]@hotmail.co.uk

I look forward to hearing your response.

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kennyd3
, US
Mar 08, 2018 4:51 pm EST

...ok... ...So what the hell are you doing over here then. Im not sure what part of "direct to the company" made your brain scream THIRD PARTY, but i think Phillip Morris will be very happy you did, as it saved them contact with someone who clearly can't(or just plain, won't) follow the simplest of directions.
Let's assume you're not dumb; instead let's look at societal oddities we can blame instead. Could it be, for example, that you found it more important to have an audience than it was to have your actual issue addressed by the appropriate party. Since a direct phone number is listed(and was ignored; at least long enough to announce your problem publically), there is a distinct possibility of that. But, people, especially people who smoke stimulants, don't tend to let laziness stop them from getting said nicotine, and in the quantity and quality they paid for. Instead, maybe the broad concept of direct contact has become convoluted with a narrower twitter term, direct message. Perhaps you just don't understand that to initiate contact with someone directly, you would, by definition, have to make the first move...could social media's public forum really have caused such deep cognitive dissonance as to think leaving email info on some (internet-equivalent to a real-life)coffee shop pin-up board, in the chance that they might see it, qualifies as initiating direct anything.

Or, could it be that you, like so many of any age in this day and age, are just afraid to be the one who initiates direct contact? Heck, people are afraid of calling a friend on the phone; i couldn't even imagine them trying to call a stranger; and for a complaint(no matter how truly legitimate) no less.

Social commentary now over. Don't take it personally. It's more about society at large; not you as a person. I just found your actions(or rather lack thereof) to be amusing, humerous, and a sociological microcosm of communication's never-more-connected/yet/never-so-isolated paradox we find ourselves in today.

ComplaintsBoard
Z
5:38 pm EST

Marlboro marlboro cigarettes

I bought a carton of Marlboro cigarettes and they burned up so fast I have never experienced this before I got headaches from smoking them I usually enjoy my cig this carton I have not at all I paid 43.00 dollars for the carton. A carton usually last Mr a week and a half I have one pack left and it's only been five days ibamm truly disappointed and on a budget. I have been buying Marlboro cigarettes for 28 yrs and I can't believe I'm complaining to u guys right now I don't want to change brands I just want good cigarettes thank u to whom this concerns

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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