Marlboro
reviews and complaints

I purchased a carton of Marlboro menthol black 100s and they were not only stale they were not menthol they were packaged wrong I ended up with regular Marlboro black 100s I tried to return them and they told me to contact Marlboro as it was a manufacturing mistake and not the store so I am now contacting you to see what can be done about this problem I am an avid Marlboro smoker and do not wish to change

I have been purchasing Marlboro Ice Blast cigarettes for years and have always enjoyed and been happy with the product. The last 3+ packets I have purchased have been faulty - (purchased at Night Owl Duncan St, West End and Tobacco Station, West End Markets, Boundary St).

The tip of the cigarettes did not pop and release, as usual. The filter section of the cigarette was flimsy and soft and partly broken.

Usually, I do not make complaints about products, although with the price of cigarettes nowadays and the standard and quality I am accustomed to when buying Marlboro Ice Blast: I felt it mandatory I provide this information.

I would be happy with a full refund, or replacement. (Receipts/bank statements of purchase can be provided).

Thanks for your time.

Yours sincerely,

Georgina Vidgen
Ph: [protected]

Hi sir/madame I have brought a pack of your marlboro gold cigarettes and every time I smoke one they seem to be splitting in half down the Sean where they are stuck together I am extremely disappointed as I have paid £9.99 for these and I can't smoke them I as a customer will definitely not be buying them again thank you for reading this and taking the time to respond to me

Dear sir/madam, I recently purchased a packet of Marlboro red cigarettes from my local newsagents, as these are my favourite cigarettes. On this occasion though, every cigarette in the packet broke off, halfway through smoking it. I am extremely upset about this, as they are quite expensive, and I do usually enjoy them. I hope this is a one off, or otherwise I might have to start smoking a different brand.
Yours sincerely
Mark Aldridge
46 lister street
Nuneaton
Warwickshire
Cv11 4nx

This is the 6th time i lighting a cigarette and the ball in the filter is missing or not working. I love the gold, AKA blue beyond range as i can only smoke menthol ball cigarette.
This is a waste of money as i then have to discard the "broken" or "not working" cigarette.
I'm paying for the cigarettes and don't get value for my money - not fair!

Waiting to her from you.

Sandré Claassen
+[protected]
[protected]@yahoo.com

149 Saint John Street
Oudtshoorn
Western Cape
South Africa

I bought the above stated 20 pack of Marlboro Gold from Tesco Bromley (England) for £9.99 on 07.08.17.

At home, I opened the pack and found half a cigarette without a filter crushed and upside down in pack. This left only 19 cigarettes intact.

I am on strict 4 cigarettes a day reduction programme and the pack should last me 5 days.

This error has capsized my schedule as I am on a tight budget and can only afford one pack for £10 every 5 days.

Please refund.

I have been participating in the travel promotion I had only 4 weeks to go as I logged in today my access has been denied. I have used Marlboro for years and never had problems. I was really into trying to win gifts and to see different places to travel. I however did get a phone holder but as I was progressing through to the big prizes all of a sudden my access has been denied. I would like for this problem to be fixed and for me to continue through the promotion. also I don't think it is fair that I have been blocked and losing time of the promotion.

I got 2 packs of cigarettes, the first pack tasted stale, so I opened the other pack, and they also tasted stale. They both came from the same store. I've never had this problem before, so I'm sure you can imagine my disappointment when both packs were stale. I've been buying cigarettes from this store for 6+ months and never had this happen before.

My name is Austin Toburen . I smoke Marlboro Special Blend Red 100s and I stop at the local Turkey Hill for cigarettes. I live in Manheim, PA but recently started a job rebuilding firetrucks in Landisville, PA. This is now my new Turkey hill as I stop by there on lunch break or in the mornings for my cigarettes. This is the 3rd time I have had to throw out a full pack due to them being terribly stale. The 1st stale pack was Thursday July 27th 2017, Friday the 28th 2017 on my lunch break and got another stale pack as I did today, Monday July 30th 2017. At $7.42-$7.46 a pack this is not cheap. Thank you for your time. You may contact me on my girlfriends email at [protected]@gmail.com. I am a loyal customer. The store has told me to contact you.

I am inundated with Turkey Hills around my area and I only have a problem with this one.

I appreciate your time and attention.

Here is the store's information:

Turkey Hill
298 W. Main St.
Landisville, Pa 17538

Sincerely,

Austin Toburen

The past few months I have bought your brand they have been stale and the last pack of bought the date that is was made was in 2007 I do not know why those were still on the shelves toy knowledge cigarettes are only supposed to be on shelves for now longer then 14 months I have went back to my old brand of newport due to lack of concern of all complaints that I have read or that my husband and I have sent please have your company take concern of this if you wish to keep your customers I know of ten or more people that have switched brands to to old cigarettes

There was no ice bill in the filter of my packet of Marlboro I bought yesterday, (3PJ K0G H13 K1M SF27711513)
I am extremely disappointed as I only smoke menthol, I expect a reply as this is unacceptable!
Being one of the best brands in South Africa - all checks should be done on each and every cigarette produces.

I understand that accidents happen but please make sure this complaint is addressed too.

I've been smoking Marlboro cigarettes since 1988 and never had a problem until these last 3 years. Thousands of dollars on smokes and they resonate down the cigarette leaving you with this horrible feeling for hours. This is some trick to get people to stop smoking ...well the news is I'm not going to quit..if I have to bring them to lab and have them tested then this is what needs to happen..am tired of this theft and fraudent product being sold as premium cigarettes. I've had both, good and bad..95% bad..the clerks at the store know me by other fools in the store or by picture..this is a no brainer in court..not only the manufacturer but the store selling them...please respond to my discomfort in this matter..

Ive been smoking Marlboro red cigarettes for 30 years, even through the change to FSC, and ive never had a problem with the filters being in such sad shape. Over the last 2 weeks, ive opened cartons and had packs that the cigarettes filters were unfilled, and flat. They weren't purchased at the same store, so there must be a bigger problem. Undoubtedly someone isnt doing their job. And they cant be returned after opening, or just walking out of the store with them. I put up with the flavor changed when the FSC came out, and learned to live with it. But this is ridiculous. Whats going on, and what are you going to do about this? I spend too much money on them, for them to be a inferior product. Somebody owns me some cigarettes!

Good day.

I have been supporting Marlboro for quite a few years now. In the past i have had a few cigarettes (Marlboro red beyond) which for some reason didnt contain a menthol ice ball. Even through my dissatisfaction on the situation i let it be. Unfortunately it happened again today. It might not sound like a big deal but to someone who does not earn a lot a few cigarettes that i cant smoke can be very annoying. I only smoke menthol, Im not able and dont enjoy normal cigarettes at all. I still have the defective cigarettes for proof and thought i would bring the problem to your attention.

Good Afternoon,
I would like to first say that I am very sorry to have to be the one to say this.
However, One pack of smokes that i have purchased had just one cigarette that had a chemical/plastic smell and taste to it. My lips felt numb just for a bit. As soon as i smelt and tasted the plastic i put the cigarette out. Im also sorry to say that this was not my first encounter. I did not save the first pack or cigarette but i did save this last one (cigarette and package).

It is unclear how just one could be affected and not the others. This has happened twice within the month. My last plastic cigarette was the 19th of July.

I have great faith that this can be resolved.

If you need further information from me, my information is below

Erica Coffman
3527 S. 20th
Abilene TX 79605

I bought a carton of Marlboro lights and 3 out of the 10 packs the cigarettes would not stay lit, I had to relight them constantly. Not a huge deal but a very big inconvenience that it took me so much time to smoke a cigarette. We get limited time for breaks and I spent more time fighting with the cigarettes then I did smoking the cigarettes. The problem kept reoccurring.

I bought a carton of cigarettes on Friday 7/21/2017, when I got paid. The first pack I took out tasted slightly funny, but I have had that happen before. Yesterday I took out a second pack and it was just as bad. I tried to take the carton back but was told that they were not able to accept it, nor could they exchange out the 8 packs I had left. I paid almost $60.00 dollars, and only smoked maybe 8 cigarettes. 32E28 15290 is the numbers on the bottom of the packs. I am in Florida and I bought them from Speedway, 11708 Seminole Blvd, 33774. I paid cash and I did not even think of getting a receipt.

My name is Robin Myer. 8757 Abbey Lane, Largo Florida 33771. My phone number is [protected].

Upon relighting my Marlboro Red label fsc cigarettes they often flare up and have burned my nose/nasal hair on several occasions. Even once I sought medical treatment. I feel Phillip Morris should pay my medical bills or at least warn consumers to be careful when relighting extinguished cigarettes. I believe the incident occurred on Feb 14th of this year.

Hello. I had requested coupons for Marlboro cigarettes and received several by mail for one dollar off. I took it to my local Walgreens, and the cashier said it is not accepted in Brooklyn, New York. Is that true? It said nothing of that nature on the coupon? Was he just making this up? I know it is only one dollar, but that is not the point. I purchased the cigarettes anyway, but just want to know the truth. Thanks, and have a nice day!

They were so stale u couldn't even smoke them.. open them an couldn't do it they was so nasty... An thats all I smoke... I been smoking Marlboro for years... I will never go to the gas station Marathon again... Pluse there charging the same price as regular Marlboro... I have never complained till now... I asked them to at least switch them n for another pack the was rude an told me no call Marlboro... So thats what I'm doing... I hope something can be resolved... Thank u