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1.4 680 Reviews

Marlboro Complaints Summary

67 Resolved
612 Unresolved
Our verdict: With Marlboro's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Marlboro reviews & complaints 680

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Newest Marlboro reviews & complaints

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J
11:41 am EST

Marlboro the low quality of marlboro cigarettes I bought lately in israel.

I have been smoking your fantastic Marlboro cigarettes for the last 32 years of my life, never changed it even once.
lately, the cigarettes I bought, nearly 20 packs, did not taste the same at all and I had to throw away most of them. I am talking about Marlboro soft, the red package. I feel so frustrated from this and have been thinking of changing cigarettes. each pack costs me about 10 dollars, 36 Shekels.
I think I ought to be compensated for this, but then its your call.

I bought the cigarettes from Afula area, north Israel.

looking forward to your prompt reply,

Jamal Darawsha

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N
9:39 am EST

Marlboro did cigarettes

Recently I have been getting more and more dud cigarettes in the Marlboro ice blast packets. It is quite annoying as cigarettes aren't cheap, I do enjoy these cigarettes but not when I'm paying for ones that do not have the ice ball. It can be very frustrating when you are looking forward to what you think will be a nice minty cigarette and it turns out to be a dud.

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F
FBIWanted
, US
Feb 13, 2018 10:24 am EST

FBI wanted:

Ara Khachatryan (DOB 11/07/1969), an ISIS agent for Syria operation, an Armenian terrorist, residing in Brooklyn, NY, currently fled from a cold murder case.

Check the ad below in the link and the attached pictures of his shoplifting charges.

https://www.slideshare.net/medicallaw555/fbiwanted-ara-khachatryan-brooklyn-ny

If you see than dangerous sick man, age 48, call FBI or 911. Thanks, Patriots.

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N
11:08 am EST
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Marlboro marlboro gold shorts carton foul taste

I was coming here to complain about an issue it seems someone else has already complained about but Im leaving my complaint as well. My husband stopped and grabbed our regular gold carton at a local gas station in Omahs, NE. Oh my lord the taste is AWEFUL! I even sent him a text this morning asking if his pack was disgusting and he agreed and said its the carton not just me. Very foul. I put my first cigarette out of the pack out after 3 draws and havent wanted one since. Maybe thats a good thing...lol. But just absolutely HORRID and FOUL BITTER taste. Im in Omaha, NE so seems they were dispersed across the US tasting like this and imagine you will receive more complaints. Sad. Im seriously considering switching to Camel and Ive smoked NOTHING but Marlboro since I started smoking 33 years ago, thats how BAD these taste. So disappointed.
Loyal Marlboro Smoker

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J
1:06 pm EST
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Marlboro marlboro black 100

I'm writing this complaint because I recently purchased two whole cartons of Marlboro black one hundreds which is my favorite brand of cigarettes and has been for sometime I smoke my first cigarette and I noticed a foul very stale taste so I immediately opened up a different pack from The other carton, same exact taste, I could not believe that I literally purchased 2 whole cartons both of which having this same disgusting tasteSo I ended up going to the local gas station next to the place that I purchased the cartons at which was speedway and there was definitely nothing wrong with this pack. I don't know what the hell was wrong with these but I definitely would like replacements as I've been a loyal customer for years and I don't want my friggin money back i just want my smokes, thank you for your time And I really hope that you guys can respond quickly as don't feel I deserve to wait.
Contact info: [protected]
John Drudi [protected]@icloud.com
1208 Anzio ln
Flint, MI 48507

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Nebraska Lady
Omaha, US
Feb 06, 2018 11:01 am EST
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I was coming here to complain about the same exact issue. Except my husband stopped and grabbed our regular gold carton. Oh my lord the taste is AWEFUL! I even sent him a text this morning asking if his pack was disgusting and he agreed and said its the carton not just me. Very foul. I put my first cig out of the pack out after 3 draws and havent wanted one since. Maybe thats a good thing...lol. But just absolutely HORRID taste. Im in Omaha, NE so seems they were dispersed across the US tasting like this and imagine they will receive more complaints. Sad. Im switching to Camel and Ive smoked NOTHING but Marlboro since I started smoking 33 years ago. So disappointed.

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I
6:55 am EST
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Marlboro marlboro blue beyond

I'm a loyal supporter of this brand for quite a while now and the last three boxes of cigarettes that I've bought I have received 3/4 duds that do not have an ice ball in the cigarette. This is quite pricey and I would like to continue to buy this product but if this is the type of product that I'm going to receive I would rather then move to another brand.

DSK A81 D6Z SLY SF [protected]
Barcode: [protected]

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K
4:41 am EST
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Marlboro marlboro red

Good day

I'm smoking Marlboro for over 10 years today I bought a box 20% of it when I pull the cigarette out of the box the filter comes a part so easily and the the rest you smoking nothing happens like you not smoking (the smoke ) not coming through and the quality is so so bad like a Chinese cigarette it is really bad and I'm so upset because it was a bad experience
I need the costumer service to contact me and tell me what to do because I couldn't do anything at the shop as I opened the box (cu shop ) in Ulsan, Dong Gu

My email address is [protected]@gmail.com

Phone number [protected]

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K
2:03 pm EST
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Marlboro marlboro gold

To whom it may concern,
Earlier today I bought a box of 20 Marlboro gold cigarettes. On opening them I discovered that five out of the packet were severely damaged. Four of which were bent and broken and tobacco was all over the bottom of the box and the fifth was white with only a small amount of tobacco near the filter. I have photos to confirm the damage. I have provided evidence of photos in the section below.
I am deeply disappointed by the quality of my purchase. They are far too expensive to have to throw a quarter of the box away.
Looking forward to hearing from you.
Regards,
Karen Duffy

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C
2:43 am EST
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Marlboro quality

I have been a loyal supporter of this brand however the last 3 boxes I have experienced more than 5 cigarettes being "duds" with no menthol ice ball to pop. These cigarettes aren't cheap and I'm very disappointed in the quality and considering taking my business elsewhere. Attached is the most recent box I have bought with the first two I smoked with not menthol ball in.

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L
2:18 pm EST
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Marlboro marlboro blue beyond

Good day...Im a loyal supporter of my favourite cigarette Marlboro blue beyond.

However i have come across a few cigarettes that does not pop the mint. I bought a pack on monday and i tried to pop the mint but nothing happened.

If it was once off i would've understood as a defect but now i feel its unfair to me as the consumer since it has happened previously.

I kept the box and half the cigarette if you want to test.

Thanks, hope to hear from you soon.

Regards

Luicia Leander
[protected]

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T
10:57 pm EST

Marlboro marlboro black 100

I have faithfully smoked Marlboro Black 100's since they came out. If my favorite store is out of stock, I go elsewhere. This is just what I smoke, Period
However, the last 2 cartons I've purchased have had 5-6 cigarettes in the individual packs that are defective to the point of being un-smokable . This is disappointing. If I wanted to buy a cheap cigarette, I would not pay this price

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6:28 am EST
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Marlboro damaged cigarettes

Good day,

I have been smoking for about 3 years, and in this time I have only smoked Marlboro brand cigarettes - Marlboro Red Beyond.
In the past few months I have noticed an increasing amount of "dud" cigs, where the menthol ball doesn't pop - this can be very frustrating as I only smoke the cigarette with the ball popped.
Most recently, I have purchased a box of smokes with a few of the cigarettes having tiny tears in the rolling paper which means I cannot actually smoke them at all. Please advise as I have been a very loyal customer and these cigarettes are expensive.

Kind regards,
Danielle le Roux

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K
3:32 pm EST
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Marlboro marlboro beyond blue

I have been smoking Marlboro beyond blue for about four years, when it was still gold beyond. For the last three months every single box I open there are a minimum of 5 cigarettes ice balls are already popped and the cigarettes taste stale. I'm extremely disappointed in the quality of the cigarettes considering the price is on par with that of other leading brands

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S
11:39 am EST
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Marlboro marlboro red beyond

To whom it may concern

I'm am a very loyal marlboro smoker
Im smoking at least 1.5 pockets per day and recently I have been disappointed by the service as I have had numerous cigarettes that I have been unable able to pop with no ic3ball in

Shops don't take cigarettes back if it's one or two that can't be popped or doesn't have an iceball .
I look forward to a speedy response

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K
3:36 am EST
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Marlboro beyond blue

Firstly I dont some any other brand than Marlboro beyond blue and this past two weeks I've purchased 5 pakes op beyond blue and there where more than 8 cigarettes in every pack that didn't have the ice ball in the filter or it was already popped. First they change the flavour and the name, and now they give out a product that is incomplete or has been damaged in the process. This is unacceptable! Very upset about this!

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S
10:09 pm EST

Marlboro marlboro black full flavor 1 pack

I bought a new pack from my local circle K and When i opend the pack, 1 cigarette was folded behind the pack and crushed a few cigarettes into pieces. Im a loyal customer and i would like to try and get this resolved asap... It probably happend during production at the final stages, and hopfully this was the only pack effected. I hope to hear back from you guys as i will be staying a loyal customer . lets get this resolved. So im not mad with marlboro! Thank you for your time .

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B
3:54 pm EST
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Marlboro promotional coupons

So agitated. I have a Marlboro.com account. Have all of my 'preferences' filled out as to what 'brand/style, flavor' of cigarette I buy and in which quantity (pack or carton) Despite this fact, and despite having visited the site several times over the past TWO YEARS, to double check that my preferences are reflected correctly, l receive promo coupons for savings on single packs DESPITE my preferences correctly reflecting I purchase them BY THE CARTON . I check every time I receive coupons for savings on the purchase of single packs. I seriously cannot figure out what the problem is. Is the problem human error or a computer software issue? 2 YEARS. TWO YEARS and I STILL repetitively receive the wrong coupons. Great 'promotional' execution.

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12:50 pm EST
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Marlboro beyond blue

I am lately really disappointed at the Marlboro beyond blue cigarette brand. I have been smoking Marlboro for almost 7years but lately I constantly find cigarettes in the packet without the ice ball and thats the main reason why I smoke it. I have also noticed that the cigarette have huge lumps in that causes it to stop burning mid cigarette. This is not acceptable as we pay alot for cigarettes and especially people like me who smoke more than a pack a day. Please can you deliver on your promise as you state on your packaging 'crush for a fresh aftertaste'.

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M
7:26 am EST
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Marlboro faulty product

Good day,

I would like to bring to your attention that the packet of Marlboro blue beyond I bought was really not nice the cigarettes did not want to burn and had very big chunks of tobacco in them. I was very disappointed as one spends so much on a packet and I had to end up throwing most of them away. I really enjoy this brand and also prefer Marlboro above any other brand.

Kind regards
Melissa

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F
2:07 am EST

Marlboro coupons/promo

I walked in 7-11 Philadelphia/ Pickering in the city of Whittier. It was [protected]. It was around 9:00pm. I asked for a pack of cigarettes (Marlboro). I handed my $2.00 off coupon. He pressed a button on the register then he scanned one of the three barcodes, hopefully the correct one. He said no after scanning. I said no what? He said don't take coupon. I ripped them up thinking o.k. these coupons are not expired received them on [protected] through u.s. mail maybe Marlboro sent me bogus coupons. I purchased instead the ciggario blueberry swisher. I have health problems so I have a taste for tar. But the swisher are strong tobacco. In one hour later my friend went to visit 7-11 the same location same employee she used the same coupons of her own. His register and scanner and my friend barcode on the coupons my friend returned to her home said to me associate scanned my coupons once and she bought a pack of Marlboro and redeemed $2.00 off a pack of tobacco. Now I'm a male and she is a female. I hope it wasn't discriminatory against my gender. That's all I'm asking just seemed very odd conducting business as a loyal citizen of the United States. I have a picture of her accepted coupons on the clipboard and mine which I retrieved from the store trash can indoors. The store cameras have the incident.

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A
5:03 am EST

Marlboro no iceball

Good afternoon I have been smoking Marlboro cigarettes for nearly 5 years ...
I am very disappointed with the new blue beyond. I have had numerous cigarettes with no "ice ball" in it.
In my last Packet there were 2 cigarettes without the ice ball🙁. I kept the cigarettes as proof.
I feel there should be paid more attention to this situation. Thank you 😊

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Marlboro In-depth Review

Product Range:

Marlboro offers a diverse range of cigarette varieties, tobacco products, and smoking accessories. Whether you prefer classic flavors or unique blends, Marlboro has something to suit every smoker's taste.

Quality of Products:

Marlboro takes pride in its tobacco sourcing and processing, ensuring the highest standards of quality. The brand's manufacturing practices adhere to strict standards, resulting in consistently well-crafted products. The packaging and presentation of Marlboro products are also top-notch.

Brand Reputation:

With a rich history and legacy, Marlboro has established itself as a trusted brand in the tobacco industry. Its market presence and popularity are evident, with a loyal consumer base that appreciates the brand's consistent quality and iconic image.

Pricing:

Marlboro offers competitive pricing, making its products a great value for money. The brand frequently provides special offers and promotions, allowing customers to enjoy their favorite products at even more affordable prices.

Customer Service:

Marlboro prioritizes accessibility and responsiveness when it comes to customer service. Support channels such as phone, email, and live chat are available to assist customers with their queries and issues, ensuring a satisfactory experience.

Online Experience:

The Marlboro website boasts a user-friendly design and easy navigation. Detailed product information and descriptions help customers make informed choices, while the ordering and checkout process is seamless and hassle-free.

Shipping and Delivery:

Marlboro offers various delivery options to cater to different needs, ensuring prompt and reliable shipping. The brand takes care in packaging and handling its products, ensuring they arrive in excellent condition. International shipping is also available for customers worldwide.

Social Responsibility:

Marlboro demonstrates its commitment to environmental initiatives and tobacco control measures. The brand actively engages in corporate social responsibility efforts, contributing to the betterment of society.

Legal Compliance:

Marlboro strictly adheres to age verification and restrictions, ensuring compliance with tobacco regulations. The brand prominently displays warning labels and health information on its products, prioritizing consumer safety.

Customer Reviews and Ratings:

Marlboro values customer feedback and aggregates user reviews to gauge overall satisfaction levels. Specific areas of praise or concern are taken into consideration, allowing the brand to continuously improve its products and services.

Innovation and Adaptability:

Marlboro embraces innovation and continuously develops new products to cater to changing consumer preferences. The brand stays ahead of the curve by incorporating technological advancements into its offerings.

Competitive Analysis:

When compared to other tobacco brands, Marlboro stands out with its unique selling points. The brand's market differentiation is evident in its consistent quality, diverse product range, and strong brand image.

Health and Safety:

Marlboro acknowledges the health risks associated with smoking and provides clear health warnings and education to its customers. The brand also actively supports harm reduction efforts.

Accessibility:

Marlboro products are widely available in different markets, both through retail store locations and online ordering options. This accessibility ensures that customers can easily purchase their preferred Marlboro products.

Overall Recommendation:

Based on our review, Marlboro offers a wide range of high-quality tobacco products and smoking accessories. The brand's reputation, competitive pricing, and commitment to customer service make it a recommended choice for smokers. However, it's important to consider the health risks associated with smoking and make informed decisions.

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