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Marlboro

Marlboro review: half empty cigarettes 185

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Author of the review
12:00 am EST
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My complaint is from a consumer point of view. I recently purchased a pack of Marlboro mediums and over half of the cigarettes in it were short on tobacco. One was over a quarter of the way empty. I have been a Marlboro smoker for 12 years and don't want to smoke anything else but this has happened a couple of times to me now. Is there anything that can be done about this to make it right? Thank you.

185 comments
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JennCar1$
, US
Jan 14, 2024 9:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

bought a carton of marlboro blacks red from Murphys Gas station at 1801 elizabethtown road leitchfield , kentucky 42754. After smoking 2 packs noticed that filter and cigarette was hard to get inhaled. after inspection small holes in filter.

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Guy Bolling
, US
Oct 22, 2023 3:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The fact that you can only input 30 codes a month is pretty shady. It's like they only want you to spend them on coupons for more cigarettes

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BigFishGomer
, US
Oct 11, 2023 2:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Almost every box in my carton was defective

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Mccrew23
Saranac Lake, US
Sep 23, 2023 3:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just bought a pack and had no lettering on the ciggs and tasted funky I have pictures and video of it.the store of lake flower mobil didnt give me a receipt.i work at McDonald's next door i went over there on break around 830 9 pm on september 6th they shoukd have the camers footage if i neet to oull it

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Neil Woodman
, US
Sep 23, 2023 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Found a black lump of something in my tobacco don't know what it is but feels a little sticky

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John Demarco
, US
Sep 23, 2023 4:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered 2 stickers for 1000 points each and only received 1. Is there anything I can do to get that sticker?

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Oneshortcajun
, US
Aug 19, 2023 10:34 am EDT

On July 31, 2023, I had redeemed 13,200 points for the otter box power bank. I have been checking everyday for it to come in and nothing. I tracked it and it showed it was delivered on Sat Aug 5th, 2023.

It was not delivered on the date stated to my address. I have not received this item I ordered, order # [protected]

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DisappointedAl
Athens AL, US
Aug 19, 2023 10:27 pm EDT

I ordered a Roku device in July 2023 but when I looked at my order it says this device is from 2019?!?! I have tried installing on my tv and of course it keeps saying that it needs an update but I get an error. So I guess I just lost 18000 points.

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Sami Saxen
, US
Aug 15, 2023 3:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is the 2nd time I haven't received my $25 giftcard that I redeemed with my Marlboro reward points.

Order # is [protected]

Order placed on 6/24/23

Redeemed -15,700 points

My mailing address

Sami Saxen

703 Sioux Avenue

Correctionville, IA 51016

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angela branch cox
, US
Aug 07, 2023 7:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I used some of my points for a 2.50 off a pack of Marlboro,went to use it and everytime the cashier would scan it it kept saying "file not found" so I emailed Marlboro and they sent me another 2.50 off a pack on my mobile coupon tried to use it again and same problem "file not found" obviously trading your points for mobile coupons is a waste

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rosemary reyes
, US
Apr 16, 2023 6:22 pm EDT
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last night 4/6/2023 i bought a pack of cigarrettes from circle k on 36th st and old hwy 90 in san antonio, tx. and to my surprise, all the tips of the cigarrettes were messed up. i have smoked since i was 18, now 31, and i have never gotten a pack like that before. i am very unhappy and very dissatisfied. it was basically a waste of money.

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William007Marlboroman
Southport, AU
Mar 04, 2023 12:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Got a carton of Marlboro red

Every cigarette is bad quality tobacco a lot of tobacco bark , cigarettes do not burn smooth

When I flick the ash the Cole falls off

Quality issues? Please advise been smoking Marlboro since 1985

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Shy1
Bowling Green, US
Feb 22, 2023 6:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a carton of marlboro reds At the shell station on 31w bypass bowling Green ky store #873 every pack I open the cigarettes had little tiny holes in them so I wasted almost all them and my time.

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wicked.lovely21
early, US
Feb 22, 2023 8:28 am EST

over use of dipping for fire retardant is causing people with phycological impairments to amplify. please just take a look at the research.

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Mcgilbert
, US
Nov 13, 2022 7:50 pm EST

We buy the 72 reds and they have holes in them. For the price they shouldn't have holes in the. I called and was told to bring them back to the store. The store isn't going to do anything nor is it their responsibility to fix your problems

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Nikki Vaughn
, US
Oct 02, 2022 7:53 pm EDT

Bout 3 cartons like I do every week and here lately they are very stale opened a pack out of each carton they are disgusting .

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Marlboro cigarettes
Glenwood City, GB
Oct 02, 2022 9:55 am EDT

I am sure you are aware that these cigarettes keep going out. Each cigarette will stop smoking for at least 3 or 4 stops or more. If you are continuing going to do this you need to discount each pack if you want us to keep using these. I didn’t ask to put this stuff in my cigarettes

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Karan Kumar Verma
Jabalpur, Madhya Pradesh, IN
Sep 21, 2022 12:54 am EDT

A fake manufacturing is being done on a large scale at Jabalpur, Madhya Pradesh and also being sold on a large amount. Please take action towards it and the city needs original Marlboro!

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Max Hair
, US
Sep 11, 2022 4:50 am EDT

We was told on the Marlboro app we would get a free Zippo lighter, up date address. But still after months,no free Zippo lighter like they said. maxhair836@yahoo.com I don't have the date or pictures,over a lighter! They can afford it.

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Debbie Korosko
, US
Aug 24, 2022 1:12 pm EDT

I went to enter my codes today - I entered 3 and a box came up that stated MARLBORO REWARDS

IS NOT AVAILABLE IN YOUR STATE

Why all of a sudden! I have alot of coupons in there all ready - are they no good now?

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Northparkanita
, US
Aug 08, 2022 7:27 pm EDT

I saved up enough points to purchase 5 virtual visa cards over 9 MONTHS ago. HAVE NOT GOTTEN ANY IN MAIL. Contacted marlboro 9 times only to get run around it's in the mail be there any day or we will look into it and get back to me they never respond.

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Jimmyoakley
, US
Mar 03, 2020 12:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have seen price increases .20 cents to .50 cents in just over 3 weeks, what gives

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Robert Sellmansberger
, US
Feb 16, 2020 5:31 am EST

Harassment Health Insurance Costs Increase

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ken kunz
, US
Dec 25, 2019 4:35 am EST
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Your website has been down for over 48 hours. when will it be back up You are a major corporation this should be fixed immediately, i expect better from Marlboro.

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Todd clark
, US
Dec 17, 2019 7:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

The last few packs IV bought has burned down the one side real bad and about 6 to 7 of them have went up in a big flame as soon as IV light them I'm not very happy with that since I'm spending almost 8 dollars a pack for them do I nees to switch to a different brand of cigarettes or can we get this fixed

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Hyroller43@yahoo.com
, US
Nov 26, 2019 3:57 am EST

It has been almost three months and I haven't heard a word about a refund or replacement how can you treat your customers this way I'm so dissatisfied

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zennetha van der watt
, US
Nov 02, 2019 7:39 am EDT

I have bought about three packets of Marlboro Beyond Blue, i always switch, in all three of these packets about 7 of the cigarettes did not have an ice ball in. So i don't smoke it. I am wasting money!

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Sheyenne
, US
Oct 27, 2019 5:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a pack and they didnt taste right like they lost all thier flavor how can i get my refund ? Please give me a email back my email is sheyennejohnathansherman1 01014@gmail.com thank you and have a bless day.

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Lindsay Landis
, US
Oct 22, 2019 6:40 am EDT

I purchased a carton of Marlboro Black Menthol 100s a few days ago but i had to throw the entire carton away just moments later after I opened the first pack out of it and I lit a cigarette. That cigarette tasted and smelled absolutely foul! I lit a diffrerent one from that same pack and had the same result. The entire carton they were all awful!

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michael capone
, US
Oct 21, 2019 12:50 pm EDT

Last two rewards not recieived yet!?

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michael capone
, US
Oct 15, 2019 5:16 pm EDT

rewards not received yet?

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William Newcomb
, US
Oct 13, 2019 4:29 pm EDT

Bought a carton of Marlboro 100 was supposed to be box pack but they gave me soft pack why are there no codes on soft pack you should put them under the blue strap over the top of the pack

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Valvalz
, US
Oct 13, 2019 4:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They taste funny. Its like the filter is old or stale. I even let my friend smoke one to see and he said it was nasty too. I've smoked this brand many times before and never had a problem until now. This pack is nasty.

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Wong Eric
, US
Sep 30, 2019 5:18 am EDT

Today 24/09/2019 I bought a packet of Marlboro Menthol at shell petrol station 259 MacPherson s348584.
The quality is horrible and no Menthol taste at all. I will be going over to inform the staff for exchange and I do not know if they allow. Please assist and check and I might be leaving the packet there for u guys to check.

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Albert Polanchek
, US
Sep 15, 2019 7:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The last two packs I have bought contained cigarettes that were broken or ripped. Both packs were bought at different stores so what gives over half the pack each time were broken? Please contact me by phone or by my email - apolanchek@gmail.com or [protected] my name is Albert Polanchek

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Drrckr5
, US
Aug 28, 2019 2:30 pm EDT

There are some you tube personalities using your company log to sell merchandise I don't think they have your approval. They have been doing it for a few months now

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JillJ4
, US
Aug 04, 2019 3:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Why is it that I have to relight my cigarette 3 or 4 times while I'm smoking it but I leave my cigarette in the ashtray and it burns right up? I smoke a pack a day and literally the past year every single cigarette I smoke has been this way.

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Concerns are logical
, US
Jul 27, 2019 9:30 pm EDT

Is no one concerned about Marlboro cost in Jacksonville, FL being 6.29. Totaling 6.66 with tax?
I encounter this at Gate gas station.

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Lylacasey
, US
Jul 20, 2019 4:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've noticed in the past few months they taste horrible and if you don't suck it down you have to relight it over and over. I spend so much on them and I expect to have a cig. I can enjoy.

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Josephine Hernandez
, US
Jul 06, 2019 9:14 am EDT

Hello, I am a sari-sari store owner and we also sell cigarettes there. I just want to complain about the quality of your product, marlboro red cigarette. I notice that the paper on the side of the filter of the cigarette has not been properly sealed. Please see attached photo. Thank you.

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