Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Marks and Spencers / Food Order Service - Unable to Use Vouchers

Brooks StreetBroughty Ferry Dundee, Scotland, Tayside, United Kingdom Review updated:
1
I kept some gift vouchers this year for Marks and Spencers, specifically to purchase food for Christmas dinner. The voucher clearly states that it can be used for food and drink. Today I have attempted to order food from one of the Marks and Spencer outlets (using the christmas order form) and was clearly told that the till could not accept vouchers as a deposit for our Christmas dinner. I have spoken to someone at head office and she was not able to comment about this initially and had to contact the store directly. She has since called me back and now advised me that I need to pay by either cash or card. Apparently the order book says that vouchers cannot be used. This obviously contradicts the back of the gift voucher? Poor communication and bad customer service.

I would be interested to hear if anyone else has had a similar experience?
0

Comments

Sort by: UpDate | Rating
Pa
  14th of Oct, 2009
Agree Disagree 0 Votes
SIR, I RETURNED A WHITE SCHOOL TEE SHIRT 5 WEEKS AGO COMPLAINING THAT IT WAS BOUGHT STATING THAT IT WAS STAINPROOF AND HAVE'NT HAD A REPLY. THE TEE SHIRT WAS IN A PACK OF 3 AND NONE OF THE STAINS ON ANY OF THE TEE SHIRTS CAME OUT. THE GOODS WERE RETURNED TO YOUR OFFICE AT WATERSIDE HOUSE IN LONDON ON THE 21/09/2009. PLEASE COULD YOU LOOK INTO THIS MATTER. THANKYOU. YOURS SINCERELY MRS P ASHBY.

Post your comment

Submit
Marks and Spencer Logo Marks and Spencer
Customer Service
Overall Satisfaction Rating

12 Reviews
Waterside House, 35 North Wharf Road
London
England, Greater London
United Kingdom - W21NW
+44 208 090 9564
View Full Information
     

Reply to

close
Send