Marks and Spencer
reviews and complaints

I received, through the post, from Marks & Spencer a Voucher for £5 off if you spend £30 on food.
As frequent shoppers at M & S Foodhalls in Dundee, my wife and I thought what a nice gesture for Christmas. We shopped in the Dundee Food Hall ( over £33 purchased) and presented our voucher at the Checkout. It was refused. The Operator tried again but had no joy. She then tried to read the conditions but the print was too small. A Supervisor was called who on close examination stated that the Voucher was only valid at BP Service Stations where an M & S food outlet was present!
My wife and I were very disappointed as nothing on the booklet containing the voucher stated that it couldn't be used in a Foodhall!
In the future, if any vouchers are sent to us could you ensure that it states in a readable font size where they are valid?
Both my wife and I are retired with a State Pension and the £5 discount would have been gladly received.
Alas, it would seem that the standards that we have become accustomed to with M & S, sadly, leave a lot to be desired now.

At 16 :47 hours on Saturday : 23/10/2021 I was about to leave the aforementioned store having paid for all my shopping and kept the receipts. I had to ask the assisatnt (not a 'named' manger nor a'named' uniformed security guard) who started to question me about the 3 for £10 fish offers I had in my bag, asking had I paid for it, what his name was, as he did not have a name badge on, whereupon I showed him the receipt When Beebee realised his mistake he genuinely said sorry, as did the duty manger Moin who was at his side throughout the whole incident. Moin explained why Beebee was suspicious but I suggested he had no grounds and/or foundation for reaching that decision. I would like an explanation as to why Beebee consciously made that decision. However an assistant whose name badge stated she was Charlotte was leaning up against the check-out barriers watching the situation enfolding, whereupon she decided to roll her eyes and fold her arms in what I can justifiably conclude she was not amused with me at all as she was taking more tha a passing interest in the situation. When challenged about her 'histionics ' and her attitude she denied all knowledge, not once but twice, the 'lost it' telling me to leave the shop and I would never be allowed back in She never even adhered to Moins advice to ' leave it " and eventually stormed off. Not once did Charlotte show any contrition and or an apology. I would ask someone has a 'word' with Charlotte about her incredibly volatile and incendiary attitude. Moin did his best but Charlotte was listening to no-one. I would ask for some compensation and a very thorough explanation as I will not endure being told to leave and never come back in any of your stores by 'anyone' no matter what heir position.

Sir,

I have purchased some items a couple of weeks back with a discount of cash 15% through blue reward scheme. Last weekend I returned one of the item worth KD 3/- (on which I paid 2/550 after discount) and claimed an exchange of item with the same Sales Price KD 3/-.

The shop, collected from me the discount availed before, ie. KD 0/450 for the exchange. While returning the item, on scanning the item the system showed return of KD 3/- item, which got manually changed by the supervisor to KD 2/550. In my view, the action by the shop is not correct (The shop got back the item worth KD 3/- which is purchased back at KD 2/550).

The Manager (Mr. Mohammed Awad) when I talked was of the opinion that the company policy is maintained, in his preliminary view.

Anyhow, if I am mistaken on my view, please let me know on 00-965-[protected] or [protected]@hotmail.com

Thanks & Best Regards

Shaji Joseph

I have just purchased a Chicken & Vegetable soup carton.
There are lots of spring vegetables but only 2 tiny pieces of chicken in the whole carton. Maybe it should be called vegetable with added chicken?
I feel cheated!
Marks & Spencer are not the cheapest by any means which is fine if the quality of product is superior. This soup is not!
The barcode batch is M 0711 135 S.

I wish I had never ordered from them. They brought me a lot of headaches.
Just like many other people I wanted to buy something new, stylish and fashionable. My sister recommended me Marks and Spencer website and said they have a lot of cool clothes.
So I bought a dress. Received it and was shocked.
First of all, I ordered a dress in plain red, the one I received was in dark red. It was shorter than in the pictures and bigger than my real size. Looked like it was a different dress. Shipped it back. I will never deal with them again. Just a waste of money.

Went to marks and spencer today 3/11/2015. bought shopping which included a uncooked chicken. When I went to the checkout I was asked if I would like a bag, I replied yes please for the uncooked chicken. The reply was that it will cost you 5 pence. I tried to tell them raw meat is exempt but they were having none of it.They say because it is double wrapped they don't need to supply a bag. Although the packaging was wet from other chickens on display. In the end I bought a bag and had to through this away as it was now contaminated.M&S HAVE NO THOUGHT TO THE CUSTOMER.only money making.all the other three big stores Tesco, Asda, and sainsburys supply a plastic bag no problem.

I purchased the table from Marks and Spencer Manchester. After around 18 months I noticed the joints widening and coming apart resulting in splitting on the table top. M&S sent an independent FIRA technician to assess it. He confirmed that it was a manufacturing fault as when the table had been made the joints had not been fixed together correctly. I assumed it would be replaced. However M&S refused to replace it offering me only a 60% refund taking into account the 'usage' I had already had . I paid M&S in good faith for a dining room table manufactured correctly, that I could keep for a lifetime. I am now stuck with a table that is deteriorating quickly due it not being manufactured properly in the first place through no fault of my own, because of Marks and Spencer's 'policy'. To add insult to injury the store told me that had it been an item of clothing I would have received a full refund or replacement despite the 'usage' I would have had from the item of clothing., ..Will never buy from M&S again.

Taken the children (9 nomths & 4 yrs) out for day and ended up at Basingstoke shopping centre looking for somewhere to grab som sandwhiches for lunch. Ended up in M&S inside 'cafe' which was really jjust a small area of tables and a coffee bar. Couldn't believe my eyes when they wanted to charge £3.50 for a single egg sandwhich that retails for less than £1.50 in their own foodhall downstairs. Lunch consisting of 3 sandwhiches and 2 cups of coffee cost £18. I wonder how much preying on elderly and young families is going on as pricing is certainly not in line with the product beign offered. M&S used to be a trustworthy brand but appears to be trying to rip-off customers and every opportunity now.

dear sir,
good day
first iam sorry to send that kind of complaint.
but the situation on your branch in Abu Dhabi is so bad because the management team there are acting not profisional .
actually my coplaint is about cancellation of the labor card of my wife that was belongs in that branch as part time employee since october 2008 till march 25, 2010 and since she stop work till now they didnt process the cancellation of her labor card and when i went to know what is wrong the manager on duty(Diana) tell me(its late because we are a big company ) so understand that BIG COMPANY = SLOW PROCEDURE! and second day i called the head office in Dubai to touch with HRD dept. i found that its more hard to rich them on the phone so on the end call the customer coplaint to discusss this matter and they promise me that they will feedme back but and no body call me .i think that is the company cultured that they not care because its a big company and they are so busy so i deside to submmit this complaint to you because if they are doing that with thier team how about thier customers ?
thanks & regards
yehya sakr
tel. [protected]
e-mail : [protected]@yahoo.com

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I have just had a bad online shopping service from Marks and Spencers. I ordered a gift to be sent to my neice for her birthday on the 21st November. As it was important that it arrived on the day I paid an extra £4.95 for a nominated delivery. The gift was not delivered until the 25th. This was no use as I had the gift delivered to her mum's house wher she was visiting for her birthday and she had already left and won't be home again till Christmas. When I phoned to complain I was told I could have the £4.95 returned to me I said that this was not enough to compensate for the fact that my neice received no gift on her birthday, and I was offered £10 credit on my internet account. I told them I had no intention of shopping with them since I was very upset that my order had not been delivered on the nominated day, and no one had e- mailed to let mae know. My neice thought I had forgotten her birthday for the first time in her life. No other compensation was offered and the attitude of the person taking the call was disinterested. This is not just bad service, this is M&S bad service!

I kept some gift vouchers this year for Marks and Spencers, specifically to purchase food for Christmas dinner. The voucher clearly states that it can be used for food and drink. Today I have attempted to order food from one of the Marks and Spencer outlets (using the christmas order form) and was clearly told that the till could not accept vouchers as a deposit for our Christmas dinner. I have spoken to someone at head office and she was not able to comment about this initially and had to contact the store directly. She has since called me back and now advised me that I need to pay by either cash or card. Apparently the order book says that vouchers cannot be used. This obviously contradicts the back of the gift voucher? Poor communication and bad customer service.

I would be interested to hear if anyone else has had a similar experience?

Ordered 6 clothing items as Christmas presents to be delivered on 21/12/07. Friend waited at my house from 8.30am to 6.00pm, no delivery. When I got home and looked on their web site I found the delivery had been changed to 28/12/07. Not any use as Christmas presents! Also I had received 2 emails saying vaguely that "one or more" of my items had been cancelled. On emailing was told by email that they were sorry and I would be getting a free £28.00 bottle of champange and £25.00 promotion put on my account. On checking my account there was an order for the champange with £25.00 deducted from the price and my c/c would be charged £3.00! Emailed again and was emailed, very sorry, there had been another mistake made and it would be sorted and they would deduct the hamper price. I DIDN'T ORDER A HAMPER They reduced the price by a few pounds on each remaining item. I checked with the local M&S and found that all but one had been drastically reduced in their sale. I DID NOT GET THEM AT THE REDUCED PRICE even though the sale had started and they had delivered late. Having nothing much to do over Christmas I busied myself idly looking though M&S on-line, putting various items into the basket for future looking even though I had no intention of buying. Imagine my surprise on checking my account to find that I had bought them but at no cost for each item! I then received an email thanking me for my order and saying £192.00 would be deducted from my c/c. I again emailed asking what is going on,so far no reply. I also took 3 items back for my elderly relatives which still had the price tags on them. I was refused any sort of refund as I didn't have the receipt. My sister had sent them from South Africa intentionally leaving tags so could they be taken back. M&S are trading on their old reputation, but the customer only finds out when there is a problem that they now do not have any interest in their customers, only their money

M&S lists products as available for delivery when they are not... It is a totally misleading site which can waste hours. The stock availability is not updated frequently , even the staff in online services do not know. the syatem sometimes can take orders for items which are not, and never will be in stock. It is a shambles .

Marks and Spencer - www.marksandspencer.com

I placed an order last night on the Internet to be delivered to a relatives address and had a confirmation reply stating delivery 3rd-22 Dec which was fine as I requested it was a Christmas order.

I then checked my order in 'My Account' on their web-site only to read. o expect delivery 5th Nov. Then within 1 hr of me placing the order and (as the recipients will think I am bonkers) sending a Christmas gift so early, I attempted to cancel it.. via e-mail direct to M&S. They replied within first thing this morning after only having the order overnight to say it was not possible to cancel it as it was 'on its way'. I e-mailed again several times during today to say that according to their confirmation invoice sent to me via e-mail, they would be sending me an e-mail again once the goods were dispatched... however this has not yet happened, so how can it be 'on its way?' I e-mailed yet again to tell them this, but they will not budge and insist they cannot cancel my order and it will be delivered. My complaint is, that, why are companies allowed to tell consumers in confirmation e-mails one date and then just do their own thing and expect us to fall in line? How can I refuse delivery if it is being delivered elsewhere, and I now have to contact these people and explain things and I am out of the country as it happens, more costs to myself. Marks and Spencer just don't seem to care one way or another. I only made the order late last night! Surely consumers should have at least 24hrs to cancel an order. And I will not order off them again. Regards. M. Hewitt.