Marks and Spencer
reviews and complaints

I have since contacted my local environmental health who are investigating the stone found in my Marks & Spencers product, they collected this from me and are looking into to the company who produce this for for M&S. I will keep you posted as to my outcome as i am awaiting on Lab results & M&S to make contact as their complaints procedures are disgraceful!

My daugther sent flowers for my 76th birthday which was on the 13th may i have not recived them yet she order them on the inter net from w australia and is very disapointefd i have always had flowers from m / s and i don't know what gone worng this time

Mrs j jacob

My e. Mail address is pendenna2@aol.com waiting for a rep;y thank you

I ordered a dress by phone with Marks and Spencer a week ago and paid by my credit card. It was in stock and was to be delivered to my local store.As far as I was concerned I had purchased this dress at the time of phoning.I have now received an e.mail telling me it is not coming as it's out of stock? I bought it last week it's mine, where has it gone?.I have wasted muy time, and Marks and Spencer don't give a hoot.
Will never buy like this again from them it's dishonest behaviour. Shame Marks and Spencer.

I agree I had a similar thing, they are a bunch of incompitent c***ts, don't use them, seriously!

SIR, I RETURNED A WHITE SCHOOL TEE SHIRT 5 WEEKS AGO COMPLAINING THAT IT WAS BOUGHT STATING THAT IT WAS STAINPROOF AND HAVE'NT HAD A REPLY. THE TEE SHIRT WAS IN A PACK OF 3 AND NONE OF THE STAINS ON ANY OF THE TEE SHIRTS CAME OUT. THE GOODS WERE RETURNED TO YOUR OFFICE AT WATERSIDE HOUSE IN LONDON ON THE 21/09/2009. PLEASE COULD YOU LOOK INTO THIS MATTER. THANKYOU. YOURS SINCERELY MRS P ASHBY.

I try to purchase pants from M&S on line :
saturday 19 August order payment through Sofort, payment accepted but order unknown. After several emails and calls seems issue and they will refund the amount.
monday 21 august order payment though Sofort payment accepted but still no order number. Call helpdesk same issue.
Maybe they need a new ICT manager or a full new management.

I ordered a gift for a (Birthday Dec.18th) from Spencers online BIG mistake because there is one half hour away. I put my order in on Dec. 12th and the first shipping info showed delivery Dec. 16th then it was changed to Dec 19th now it is showing 21st really, coming from Ohio to Ohare area. I called customer service and they were rude and seem not to care at all. I will never order online from Spencers again. I had to go buy another gift since this one has not shown up yet. Sandra Baxter

TO: YOUR SCHOOL UNIFORM. You are bad company, took money from my bank account and I have 3 days hoping you send me what I bought And do not give me reason for what is happening. But is better to cancel order and return my money.

I am very upset by marks and spencer attitude towards online buyers. I made an online purchased for turkey and deposited £20.00 and was given a voucher which stated spend £15.00 save £3 on food, wine or flowers valid from 14th to 30th Nov 2013. I was told I cannot use this voucher because it exclude online buyers. I think this is disgusting because it makes no sense to me. I finally spent £58.85 in marks and spencer so I have still spent money in your retailer. Could you explained why I have been punished for spending money ONLINE. This is clearly on fair I therefore, I feel unlikely to want to spend any more money in m&s after 30 years. You should be nicer to your loyal customers! The Fort Retail Park 24 Park Way.

We visited the Gemini branch of Marks and Spencer in Warrington this morning hoping to find some breakfast, granted we are not regular users of the cafe's but have done so from time to time over the years and have never had cause to complain. The original restaurant disappeared when they revamped the store and two new ones were put in place neither of which can compare favourably with the food that used to be on offer at a reasonable price. This morning having run the gauntlet of the new cafe in terms of where to order food we then received what had been described as all day breakfasts, what arrived was not fit to eat, it consisted of three thin slices of portebello mushroom once chipolate sausage sliced in half and one small thin slice of streaky undercooked bacon all sandwiched together on a ciabatta bun the size of a bread roll with what looked suspiciously like warmed up egg mayonnaise. The lot topped off with a liberal pasting of some sort of brown goo which was the only thing that could be tasted, perhaps this was deliberate attempt to mask the awfulness of the whole offering at £3.50 a go. Marks always boasted that the food served in the restaurants was the same as the food sold in their food shops and charged accordingly. If what we were presented with today, a microwaved in flight mess, is any indication of what they now sell I will not be rushing to buy there any time soon. I am appalled and disgusted and disappointed at the depths to which this store has plummeted, they may have refurbished the store but the makeover to the food is no improvement
Terri C

Hi Marks &Spencers team,
I'd like to make a complain on your staff name JOHANA at your Lingerie dept.yesterday i went to your outlet at Paragon and i asked something from which i cant find it, but to my surprise she show me her attitude that not willingly to help me.she just pass it to me the items and walked out from my sight.i feel that why i got snobed by this foreigner downhere which this country belongs to us.i hope you all can transfer her out to other outlet coz i really hate to see her around there again.im one of your regular customer at Paragon.
Thank you.
cherry Sy _ cherrysy91@yahoo.com

Dear sir / madam

I would like to bring to your attention about an item i purchased from your marks and spencer branch in Swindon on March 2011. Product number 6162 160. Ladies beach dress. It says this item can be washed on a 40 wash. I actually did it on a 30 wash and it shrunk. It has now been washed twice and is no longer a dress but a blouse! It also happened to a friend who bought two dressed at the same time. I think i should bring this to your attention as the material is either faulty or washing instructions are incorrect.

King regards
Gill Buller (Mrs)

Beware 3 for 2 offers. I saved from my pension to buy special deserts for my once a year family party, and thought i was doing really well getting 1 free. Whilst choosing them i noticed 3 for 2 on frozen stuffing so added 3 to my trolly. I realised after returning home that i had been charged for 3 very expensive desserts and 1 pack of stuffing, giving me 2 packs of stuffing free, not 1 of each as i had expected. Could the lady serving me not have pointed this out to me and done 2 seperate transactions saving me much needed mony. I was the only person being served, so no excuse of being too busy to notice. Very upset pensioner.

I received goods from Marks and Spencer that were very ill fitting, so I phoned, explaining that because I live in Spain the cost of sending the goods back certificado would be very expensive. They agreed to pay providing I had proof of payment.
So 15 euros later, I called Marks and Spencer to give them the certificate number and told them the cost. Today I received a letter of refund for goods only, so I phoned once again only to be told it was not company policy to pay for returned goods and when Ii explained that I was told they would pay, it was not company policy they repeated.
II will never buy from the store again. To date, two pair of shoddy trousers have cost me 70 pound.
Beware before you buy on line.

The website is unreliable. I ordered things for Christmas and was only told today (22nd Dec) that they were out of stock - items that were in stock were not even sent as M&S were waiting for the whole order. I am snowed in and have two babies so going shopping is not an option for me with only 2 days to Christmas! They have still taken my payment so I will have to return the delivery when it does finally arrive - more hassle. This has really lowered M&S in my estimations and I will not be using them in the future. Their product quality has gone downhill anyway.

25 march i made a order with marks and spenser [protected] price £20.00.to be sent on the 3 april.colin the caterpillar by letter box gift.[protected]. i have a e-mail to day this item is being sent by DPD at 20.36-21.36 the time for the delivery. consignment [protected]. IS THIS RIGHT FOR A LETTER BOX GIFT BY MARKS AND SPENCER ?.

We always shop at Marks and Spencer, love their food, never had a complaint, but, the last item we bought, as per photo, was meant to feed 2 people. Unfortunately there was probably only enough for one person as per

Tried to contact customer services yesterday to make complaint about flowers that were sent to me for mothers day yesterday. First time staff hung up on me after10mins on hold and second time as I couldn't provide an order they hung up on me again. Tried later on day with no help-appalled at service and will certainly not recommend them.

I was in your sprucefield store today 20.01.24 at 12.09pm & when I got home I noticed I was charged twice for the same pizza on my receipt which I only bought 1 of.

Vanguard Park M & S coffee shop

The coffee quality is, once again, very poor and weak. So disappointing, when the café is a welcoming break from shopping. Good layout, lovely service staff, but UGH the coffee is like water! The scones were lovely, however...but there's never enough cheese for my husband in his cheese scone...

We purchased these crisps at M&S Loughborough . Best before 30/04/2024 .Bar Code M [protected] S.

Used them as pre dinner drinks nibbles . Every one felt that they had no taste and were very bland . Waste of money

Your latest advert is an utter disgrace, completely against all Christian and Christmas traditions. How on earth did you and your advertising agency think it was suitable to show fire risks and violence in any form. I, along with many others, will not be shopping in future with your company.

No easy way to send an e mail.Apparently according to the M and S site e mails are verboten.

Chat bot and chat human know absolutely nothing and you can't send a screenshot via chat to illustrate the problem.

A waste of 35 minutes.

Better to e mail the CEO directly.

Order 301_0043493_2853952. Boots arrived wet and damaged they have been previously worn. No more in stock. Boots purchased as a present for a friend. Very disappointed will not order again from M&S. Purchased for holiday trip. Will leave negative review on TripAdvisor etc.😔

Purchased today in Taunton at 2pm.

Filthy taste and far too much potato,

Lack of sauce and very stodgy.

I bought two packs and have thrown them away.

Very disappointed and will not return.

Having watched recent TV, I will shop at Waitrose next time.

I have my full receipt too