Marks And Morgan Jewelers / Lost/Stolen Wedding Rings
I took my wedding ring, engagement ring, and anniversary band into the Marks and Morgan at Chesterfield Towne Center on April 10, 2009. They had to put a half shank on the both the wedding ring and the engagement rings and then attach them back with the anniversry band. They called me on April 28 to tell me that UPS lost my rings. My husband and I went into the store to find out that they were actually only missing 1 day. They were supposedly shipped out 2 day on Thursday the 23rd. It was only Tuesday. I thought that this was odd that they would call and worry me, and want me to pick out new rings when they were only 1 day late. ODD? Well, after a few minutes with the manager, who was very flip and unapologetic, I found out that they sent the rings to Jarod, the Galleria of Jewelers. (owned by same company) But that is not the kicker, Jarod is in the mall parking lot. Probably about 200 yards away. They would not give me the tracking no. from UPS so I could contact UPS and see it they could help, and when I went to Jarod, they would not help me, let me know if they had ever seen my jewelry or shipped it back, then told me I had to deal with Marks and Morgan. When I explained that all I wanted was to know if they had fixed it the manager just kept telling me that I had to go back to Marks and Morgan. Well, I am not doing that. I am filing a police report against Marks and Morgan and Jarod. They both will not give me any information, so it is the last resort. You can replace a pair of earrings or a watch, not someones wedding rings. Unless they are rings put on my finger during my wedding, it is not a wedding ring. Beware everyone, Marks and Morgan, Jarod, Sterling, and Kay jewelers just to name a few are all owned by Signet Jewelers. I would stay away from all of them.