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1.4 9 Reviews

Market Traders Institute [MTI] Complaints Summary

1 Resolved
8 Unresolved
Our verdict: With Market Traders Institute [MTI]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Market Traders Institute [MTI] reviews & complaints 9

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10:58 am EDT
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Market Traders Institute [MTI] Market traders institute

I purchased this product but ended up in hospital with blood infection I calledcyy two days after purchase to ask for a refund during webinar they stated 60 money back no questions asked I also had a bad fall that has resulted in my having a ruptured disc in my neck rendering my right arm inoperable I can’t lift my arm to use the computer mouse excruciating panful. I called yo cancel and get refund they told me I would get email with instructions the u email referred me to my receipt which states no refund unless you complete ask three phase of t training I’ve h still been denied a refund not have they let me cancel I’m in a payment plan and they are taking $500!out of my account every month I’m at the end of my rope I have purchased many trading subscriptions this is the very first time I’ve teen asked to complete course before I can get refund n

Desired outcome: Refund and cancelation cannot physically. Complete this training I just want out they lied in webinar I want an apology as well

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8:40 pm EDT
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Market Traders Institute [MTI] Automated trading program.

I signed up for the Signal Shadow Pro program on 1/19/23 at a price of $2495 and have been very dissapointed.It was explained to me that this program was automated and all I had to do was confirm trades through text messages each time a trade was placed by their head trader.I was also told that I could set up preauthorization so I would not miss any traders that at night.The sales person also told me that most people started with around $200 and that they did very well with that amount.I told sales person that I would start with no less than $500 and he said that i would see very good gains that way.I chose to start with $1000 so as to get a good start.As I started using system I noticed very quickly that I wasnt even making enough to pay the $199 a month fee for this program after trial period was over.I brought this concern to the attention of my account rep/manager and he informed me that the minimum I needed in my brokerage account was $3000.I deposited $2000 more into my account to reach the minimum.As I received my daily gains reports after adding the $2000 I noticed no improvement.I was repeatedly told by my account rep/manager that the preauthorization should not and could not be used for my application.As I went through learning course material I found that not all courses showed that I had completed them and was told by account rep/manager that even though I didnt see that courses had been completed it was still documented in their system that I had completed them.I asked sales person(via email) and account rep/manager(via phone) for a refund. I was told by account rep/manager that I hadn't completed all of the learning courses and never received a response from sales person.Shortly after signing up for this program I started getting nonstop automated emails and very frequently was called and emailed by account rep/manager trying to sell me more expensive automated programs that were supposed to generate better returns.Stay away very misleading.

Desired outcome: refund

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LititzLarry
Lititz, US
Jul 11, 2023 11:31 pm EDT
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I found that I needed at least $15K in my account, trading 0.10-0.15 Lot size (1.5 Minilots) on Signal Shadow Pro. Anything less and my balance was not going up fast enough for my liking. If you can get to $30K in your forex account trading 0.25-0.30 lot size you start to see nice steady gains. I have a $125K account trading 1 full lot and am making $10K per month with a cost of $200 per month for the signal. Not bad, but also not something everyone can do, I know I could not until I retired and sold my interest in a business I was part owner of. Did not have $20-$30K to risk in something like this.

I understand your frustration. Do not see how someone could tell you $500 was sufficient, or $1,000. At 10% per month return you are losing money. It was not clear from your description, but when you add funds, going from $500 to $3000 you must go into Signal Shadow Pro Lot Sizing and increase your standard lot size if trading fixed lots (from say 0.005 lot size to 0.03 lot size, approx 0.1 Lot per $10K if being aggressive). Either that or you need to have it set up to use "Proportional by Balance" for the lot size where your lot sizes should increase as you increase your balance, unless Gary is increasing the balance in his account at the same time in which case you may not see lot sizes increase, and will not see returns increase. I use fixed lot sizes. You must make sure you do not get too aggressive and get margin call, at which point your trades get sold off to cover the margin call. Need to have sufficient funds to cover margin and let the trades play out.

I am not from MTI. So not trying to do anything here besides give you my experience with the same program, and what it took for me to actually make money with it.

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10:56 am EST

Market Traders Institute [MTI] UTP

I would mislead by this company into purchasing their product I paid £1728 for a automated system with a 5k funded account from the company to start trading with a 60 day money back guarantee I signed a contract on 27/11/22 Michael signed me up he rushed through the contract and asked me to quickly sign up to get started I was never mentioned about the phases in the contract which have to be completed before I can request a refund this company mislead me into buy a product which I never received I have seen emailed Michelle to request a refund he has not responded back I contacted Mather who was another person from the company to refund me this company promotes product to their customers to get more money they don’t give you any products which you pay for their live webinars do not teach you any trading strategies I am very disappointed with how I have been scammed I am a single parent with 2 young children I paid through PayPal credit and was assured by Michael that I would make money to pay the credit off it’s been 4 weeks and I have not been provided with anything I want a full refund as mentioned by the company it’s a 60 day money back guarantee without any questions asked so I kindly request that the company will refund me

Desired outcome: I want a full refund

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Is Market Traders Institute [MTI] legit?

Our verdict: Complaints Board rates Market Traders Institute [MTI] highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 11% resolution rate for complaints about Market Traders Institute [MTI] raises questions. Diligently reviewing Market Traders Institute [MTI]'s client feedback and resolution practices is recommended for those considering Market Traders Institute [MTI]'s services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Market Traders Institute [MTI] earns 81% level of Trustworthiness

Excellent Trust Notice: Market Traders Institute [MTI] near-perfect at 81% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Market Traders Institute [MTI]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Markettraders.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Markettraders.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Markettraders.com you are considering visiting, which is associated with Market Traders Institute [MTI], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Market Traders Institute [MTI] have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Market Traders Institute [MTI]'s complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 11% of 0 complaints being resolved.
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6:38 pm EDT

Market Traders Institute [MTI] ads

their popups interfere with use of my computer and complaining just gets a long sales pitch! i have a beautiful brilliant fiance from singapore who's aking millions mentoring me!

Desired outcome: stop messing with me

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3:59 pm EDT

Market Traders Institute [MTI] Refund

I am dale gunn, I was in a trucking accident/ I lost my left eye and can not see that well out of my right eye. I watched thier webinar, it showed they had a a.I. Trading system that would trade for you. I paid my 7500.00 to get strated but could not fellow and keep up with the presentation. They had a 60 day refund. I called and told them I am disabled and wanteda refund.
They told me that I signed a contract and would not issue a refund. I am still tring

Desired outcome: refund my money

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LinGway
SAN ANTONIO, US
Aug 16, 2023 7:25 pm EDT
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contact the BBB online and make a complaint. I get responses if I do this with a company associated with BBB. AT least it gets their attention.

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DeeDee67
Mount Pleasant, US
Dec 08, 2021 11:30 am EST
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File with BBB. https://www.bbb.org/us/fl/orlando/profile/business-coach/market-traders-institute-llc-0733-22003235/complaints

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7:09 pm EDT

Market Traders Institute [MTI] training stocks options ipos margins

Training stocks options IPOs margin. I told them I had limited time and I was ordered that six digit income into like 100, 000 and more and then also the training which I didn't know I needed training but they said I had to do their training before anything could be set up. I let them have $2499 one time and then they took another $2499 the next time in the next day. I asked for my money back and they said I signed the document it said I had to do certain steps and certain time. And had to train and take certain test in this training option and had to talk with a market trade her for advice read and do so many hours with them and do a couple of webinars so many hours within a certain time. Before I can get any money back so when I tried to get my money back and I looked at my contract my contract was been done by doc you sign and it was deleted it self from my email so there is no document there was no such thing as what they sent me in the new email that didn't get deleted so I couldn't get my money back can't finish any of the stuff because I don't have the time. So all of it is up to your fault when they call you and it says you're at fault with them by not completing the contract so they basically stole my money but they said I am in it for infinity lifetime so I have plenty of time to still go over it and go through it a little bit at a time finish it so the money is never returned but I have unlimited time to learn it they said I had all the time in the world to learn it At my leisure

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2:47 pm EDT

Market Traders Institute [MTI] Any product or service they offer

They are Con Men, not Traders.
NOT ONE can produce a brokerage statement documenting their so-called amazing successes.
ANY favorable reviews ANYWHERE are from paid representatives.
If you get any email from them, mark as SPAM for the rest of your life.

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Tomi Lawrence
, US
Sep 18, 2021 10:18 pm EDT

I have been with MTI for over 2 years. Been to the building and done training with the Chief. There is no scam and they can produce the documents. Yes one must train and learn to trade to be successful. That is the point to the courses. One must know how to follow along and stay in class to be successful. There is fine print with everything including MTI. It can not be helped that only a few of us are in the 9% that succeed. And no I am not paid to say this. I am just a loyal student of MTI and have learned alot from the Chief, Jared Martinez.

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Hunter Logan
, CA
Nov 08, 2016 2:58 pm EST
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I say that's a very unfair statement, I've been a student with them for going on 3 months and I'm loving what I get with them. I sir do not work for mti, and I sir can provide a valid trading history showing profits over losses. That being said, not everyone will be good at everything in life, There will be the garunteed failure as there will be the success that's just the way life is. I think you're putting out your personal emotional view without giving your history and dealings with them, Maybe you don't want to say because it will show your lack to try hard and succeed. Do you expect great things just to be sort of hard or easy to do? how long did it take you to get good at what you're good at in life if anything at all? not sure all can relate to that comment. I just want to say, if you can give it another try and be honest with them about your feelings, and maybe there is hope for you yet, It's going to take you time effort and failure to be successful. How many kids become adults without making mistakes before learning. That is just the place of the human being and how we learn.

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Tomi Lawrence
, US
Sep 18, 2021 10:20 pm EDT

I agree with you. I have been a student with them since 2019 and I love it. I met the Chief and had dinner with him and done some training in person with him. I absolutely love the chief, chris, james, tian, and mark. They have been a blessing to me and my family.

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3:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Market Traders Institute [MTI] Refund not honored.

Problem Date: September 14, 2010, I sent an email to Sales Representative, Andy Hall asking him how much I should invest if I only had $10, 000 in my IRA. He told me to start small and I reply "what is small"?
He never answered that question.

I purchased the Ultimate Traders Package for $1, 500 from Market Traders Institute, Inc. with the hope to make a second income since I am going through a very harsh hardship as a Realtor and Loan officer. The Sales Representative told me that training would pay for it self and that If I was not happy with the training that I can ask to have my $1, 500 refunded, no questions asked. I signed a contract which was never explained in detail for $1, 500 September 9, 2010. I asked a very basic question that was never answered and I decided that if I can not have a simple question answered then I should not continue with a firm with low ethics. The contract does not have an order number and the payment method was going to be in a installments.

Pertaining Refunds:

Market Traders Institute, Inc. have a very clear and straight forward refund policy that reads:

"If you are unsatisfied with the level of service we have shown as it relates to your education package purchase, we'll completely refund your money within the first 30 days of your purchase."

Andy Hall did not answer a very fundamental question that should have been asked by him to qualify me as a legitimate candidate as a student for Market Traders Institute, Inc. It demonstrates how low this firm is to get sales. I specifically told him that I was going through a harsh hardship and that a second income would definitely help me and thus Andy Hall took advantage of this and never explained the details of the contract and hurried me to sign it. I have already returned the software that they send me with FedEx Tracking number [protected].

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Peter Cookin
Cambridge, US
Mar 03, 2014 2:37 pm EST

I have found Market Traders Institute to be 100% above board and transparent on their sales cycles. It is stated quiet clearly what they are offering, and the terms for their refund. Nothing is hidden there is no 'bait and switch'. And, as to their statement about Andy Hall
not telling you how much you should invest he can't tell you by law, unless he is licensed as a financial planner. You had 30 days to get through the materials and trade, live account or demo account. I'll bet you didn't complete the first 5 lessons out of the 16.

I knew what was expected, as I read all of the contract, and I pushed myself hard through the lesson plans. I'm very happy with the result
and just today between 0300 and 0500 I made more than you paid for the course.

Don't whine to anyone but your mirror. Life is in you today and YOU make your tomorrows

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charlie blandford
columbia, US
Jun 21, 2011 11:11 pm EDT

Same thing happend to me. Has anyone had good results getting their money back from MTI? Has anyone prosecuted or sued them successfully? In process?
Charlie Blandford charlieblandford3@comcast.net

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10:02 pm EDT

Market Traders Institute [MTI] No returns accepted

I wish I had read this site before I ordered a $150 bundled package. Their advertising is very misleading. This product is not risk free, you will loose all your money. The product did not work. When you call about a refund they will offer to make it right by sending you the MEDICATED cream. I could not find their refund policy on the ordering site. The company stated that " Our money back guarantee is only applicable to order $95.00 or less- your order was over the limit and does not qualify for a refund unfortunately". Based on my experience and others (who could not get a refund for just one jar) YOU WILL NOT GET YOUR MONEY BACK-DO NOT DO BUSINESS WITH THIS COMPANY THEY ARE A RIP OFF! Becky

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