Markatos Cleaning Services Inc. / Refuses to pay for damage done in our home
The first damage we knew about was done on August 19, 2010. Today is November 14, 2010 and we have yet to be compensated. As this company promises to deal with any kind of problem "promptly" and promises 100% customer satisfaction I would like to first off state I find this to be quite the contrary. I don't consider the span of time it has taken to get them to respond at all "prompt" and the excuses they come up with not to take responsibility are nothing short of lame. From claiming the glass votive they dropped leaped up off the floor to claiming they were not given a "bill" there responses via the BBB have been ridiculous. We did turn this matter over to the BBB but thus far have had no results other than the service waiting until the time limit has lapsed then responding with anything and everything but fair compensation. In the interim we discovered yet more damage done by these careless folks. Do NOT hire them if you care about your furniture. They will repeatedly ram their cheap vacuum cleaners around the legs of the finest furniture. When asked to "dust" the backs of designer blinds they again were caught in the act of vacuuming the delicate cloth backs and it just then dawned on me that had to be the way the string was broken weeks earlier. Mystery solved, but of course we don't expect them to take responsibility for that any more than they have the $400.00 worth of damage they did to one piece of furniture they dropped a very pointed heavy glass candle votive onto. It rolled... the points left several gouges before hitting the carpet. Our furniture expert is Solano's furniture. Because we have nice furniture and several restored antiques we are familiar with and very satisfied with the work they do. This is about TWO companies now. One we would never ever allow back in our home Markatos Cleaning Services Inc. Nor would we allow anyone they might recommend. Thus the "furniture expert" they offered to send two months after they did the damage was too little too late. We want our furniture repaired by our expert and the cost for that is $400.00. We have made this abundantly clear to Markatos Cleaning Services, Inc. and the latest reply is laughable. They have told the BBB that we did not provide them with a "bill." We called them numerous times and told them the cost of the damage. We stated the damage in every correspondence between them, us, and the BBB, we posted the cost of damage online, we sent them a message via their own website stating the cost of repair, and on the day we got the estimate we had them speak directly with the OWNER of Solano's Furniture Restoration who will be doing the repair. He at that time told Susan Markatos very clearly what the damage was and what would be needed to restore the furniture to the condition it was before the damage Markatos did to it. This conversation took place exactly THREE WEEKS AFTER the damage was done. Markatos was given that much time to do "something" to resolve this problem. They asked me to call my furniture repair expert and I did. At the time of the damage I didn't know how severe it was. I am not the expert. I trust the company that has for years taken care of all of our good furniture: Solano's Furniture Restorations, Inc. 731 S. 4th Street, Philadelphia, PA. We have not asked them yet for an estimate to the rest of the damage we found including a chip out of an antique chest they already restored for us and it was in mint condition, a china cabinet in our dining room which we purchased brand new, and nicks on the legs of the very dresser that the cause of our first complaint. In addition to the damage to furniture Markatos Cleaning Services still holds our property they were given on the day the damage was done. The crystal and brass candle holder that held the glass votive they broke was not damaged. They promised to find an acceptable replacement which was never done. They later claimed that they credited or credit card $60. We never asked for anything but a comparable replacement votive and the return of our property. We asked them to provide the date they did this so we can check our records. No reply from them.
I would like to point out that Markatos Cleaning Services were promptly paid by us every time they cleaned our home in spite of the damage they did. We trusted them to take care of said damage. Several weeks later we dismissed them and at that time again made it clear they owed us $400.00 for the damage we had Solano's assess and the return of the candle stick and glass votive with some compensation for the piece they broke that will be difficult to replace in that it is from decades past... a Party Lite product that has long since been discontinued.
Never once has Markatos given us a "bill" yet they were paid promptly. They told us the cost and we agreed to pay it. Thus we expect them to compensate us for the cost of DAMAGE they did in our home.
And that damage exceeds the $400.00 we have asked them for!!!