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3.5 8 Reviews

Maplin Complaints Summary

5 Resolved
3 Unresolved
Our verdict: With a good resolution rate, Maplin generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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4:01 am EDT

Maplin washing machine repair

Washing machine purchased in December broke down in June. Still under warranty and someone came out at the end of June and advised needed new part which would take a week to arrive.

On the 11th July someone came out and it turns out the wrong part was ordered and they would order the correct part which would take around 3 days to be ready.

it is now the 1st of August and the part has still not been replace! I telephoned on the 30th July for update and was told the part was still not ready and I would be phoned back once an email was sent about this.. Still had no response.

I have a son who is autistic and I need constant access to a working washing machine. I would like this part fitted asap as waiting over 3 weeks is unacceptable never mind the correct part not being ordered in the first instance.

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1:02 pm EDT

Maplin caravan wash brush n23hw

I purchased the brush on 23/10/17 as part of £18.47 I had spent on goods at the store The first time I attempted to use it to clean the windows of my Motorhome I placed hot water in a bucket with a small amount of detergent. On immersing the brush the hairs immediately shrank and deformed into a hard and distorted unuseable mess.
Today I returned to the store (Coventry Gallagher Retail Park) to request a refund. I was served by Deputy Manager Steven Hawkins. On explaining to him the reason for my visit he became arrogantly defensive suggesting that I had misused the brush that is was not meant to be used with a bucket and hot water. I pointed out that nowhere in the information written on the packaging did it say this and after all it is described as a wash brush. Not a cold water brush or hose only brush. He continued to refuse any liability and had the temerity to offer to sell me a replacement. At this point I became somewhat annoyed asking if he understood the concept of merchantable quality. Since he still refused to refund I asked to speak to the store manager who as it happened was standing just a few feet away. He quickly told Mr Hawkins to give me a refund but decided to process the card repayment himself. An apology would have been welcome.
My purpose in making this complaint is two fold. Firstly I think you should know of the obvious shortcomings of this product. Other customers need to be warned that the bristle on the brush will in effect melt in hot water. There are no warnings on the packaging or on the product display area in the shop. Secondly I wish to complain at the behaviour of Mr Hawkins. He showed absolutely no empathy or interest in my problem preferring to ascribe blame and display what I would describe as an arrogant passive aggressive attitude. I have been a customer of Maplins for many years over which I have spent a considerable amount. As a retired former tutor of media studies at Coventry University I am not without connections in the current academic and student population. I have wide and active online connections. Luckily on this occasion no damage was caused to the paintwork or finish of my vehicle. I have been inconvenienced in having to travel to seek the refund and deal with an employee who would clearly benefit from some training in customer service.

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1:00 am EDT

Maplin Refused to refund my money

I have ordered a memory card from www.maplin.co.uk and everything was fine but one day it stopped working and I was not able to get access to my files. I contacted customer service and asked for a refund. They asked me to bring the card to their office first. So I went to their office and the shop assistant checked it and said that there was nothing he could do. Ok, then give my money back, I said. ( Used the card for two weeks) He said that refund was not possible since I have already used the card. Scammers! I gave them my money and they sold me a defective product which stopped responding in two weeks! Are you kidding me?

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Is Maplin legit?

Our verdict: Maplin has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Maplin's position as a benchmark of trust and quality within its industry. Users and clients of Maplin can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Maplin earns 100% level of Trustworthiness

Perfect Trust Endorsement: Maplin achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Maplin. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Maplin.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Maplin as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Maplin have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Maplin.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Maplin.co.uk regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Maplin.

However ComplaintsBoard has detected that:

  • A website associated with Maplin has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
  • We conducted a search on social media and found several negative reviews related to Maplin. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:35 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Maplin Terrible Costumer Service and unreasonable accusation

The worst ever Maplin shop at Greenwich Shopping Park. Charlton. SE7 7SR.
Went today that shop, I always like to see what is going in electronic stuff and first thing I saw wireless 2 tb hard drive, WOW, I never head of that and I took a picture to check the later on-line ...And the guy called team leader, asked me how can I help you, I said no thank you and carried on to see what new stuff is on the market...later on I saw Heated Gloves, My God, have you ever heard of that ?, I never can think of that, so I took another picture to show my brother, as we both skiing in Alps every year, so perhaps it would be nice gadget to have such gloves. Anyway..I didn’t know, that I have been observing at all time by stuff, because I took couple of pictures on my iPhone ? I always did in any shop and even in that shop particularly and never no one told me, that this is anything wrong...Anyway..I bought a little ice scrapper and when I wanted to go to pay for that, they guy, again that team leader came and told me, that I am not aloud to take pictures in store..I asked why is that ? He said, listen this, because its against Landlord policy .:-) Well I said, I didn't take the store pictures, just particular 2-3 items, which I am interested, . He said NO, you are not aloud, ! Well, I said, OK, that's fine, I will not take any pictures. And instead of let me go out he followed me by asking me to DELETE the photos from my phones !.I said what ? ? Anyway, I asked him in first place to show me any information, that I am not aloud to take a pictures, and he said he is a boss and he dont need to explain me...And when he said so, I just felt he must have some bad day or what, as I haven't done anything wrong...Hello ! We are not in Asia somewhere !..
I said ok, just better I will go, as it is not going right and guess what.. He juts followed me and he said you are banned and you are not allowed to this shop.. I asked what for? He said for SUSPICIOUS behaviour ! LOL..I said are you mad or what ? taking the pictures is suspicious behaviour ? Anyway He called 3 more security guys, they surrounded me and I just felt this i***ts will going to do some stupid thing and I won’t pick up my kids 1 later.. Anyway I went from shop out and told them that I will not leave like this...What a ignorant and stupid reason ? No.. The truth is, that this block asked me just on the entrance how can I help you and I said no thank you and he might felt rejected or something and he starts his mission to observe me like a thief.
I felt so terrible...
Anyway .. I have my own business and I don't have a time to fight with them told him, that I will not leave like this and I will come back and I will speak with Manager.. and I will do that, whatever it cost me...
I will also write to Head Office formal complaint, as this is not normal behaviour !
What a arrogant person ...Unbelievable..
I have done nothing wrong !

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1:40 pm EDT
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Maplin Incorrect Mains Adapter

In April 2013, I noticed that the wires on the supplied mains adapter for my Peavey mixer were becoming frayed as they were fairly thin and and I didn't want to be left without power at a gig in case they became detached. So I went to Maplin and asked an assistant for advice in buying a backup adapter. I paid £14.99 and tried the new item that very night. The mixer 'blew' immediately and I could smell burning electronics! I could not perform that night as I had no backup equipment. The very next day, I went back to Maplins and told them of the situation. The assistant said that it should have been the correct adapter and plugged everything in to test. The mixer proceeded to smoke in front of him and he became perplexed as to why this should have happened. He duly filled in a report and sent everything off to be checked by the company's engineers. A report came back that there was nothing wrong with the adapter and the Peavey mixer was already faulty! I told them to check with the assistant but every time they tried he either wasn't at work or was on holiday. The mixer only cost £110 and is less than 12 months old so is still under warranty and I also have all of my equipment insured so I'm not trying to pull a fast one, I just wanted good service and something that does the job! Maplin, to their credit, after calling me a liar in all but name, have offered to refund the cost of my new Behringer mixer (which cost £60) and the adapter, in full in the form of vouchers to be used in the shop. I told them that I would not be using their services again so they offered me half in the form of a cheque, for which I'm still waiting. I have now sent the Peavey mixer back to the company that I bought it from in the hope that they can repair it. It's not the end of the world and even at a total loss it's not going to cost me a fortune but I just feel so aggrieved that this big company can take little responsibility for their product causing damage to my equipment and just stopping short of calling me a liar!

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1:36 pm EST
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Maplin Poor service

Simply don't shop in this store. I bought some speakers for my computer, couldn't make them work, so took them back to the shop. The range was poor and I didn't want to trade them for a different set (I'd chosen the cheapest as I only wanted to use them for the radio at work). The Asst Manger told me that no refund was offered on the product as they couldn't find anything wrong with them. He then said that he might have given me a refund but because I was getting angry and upset at his attitude, 'he was no longer going to offer me one'. Maplin offer poor quality products and absolutely don't want to part with any money back to the customer at all costs so it would seem. The attitude of the Asst Manager was appalling. I'll never shop in this store again. There are too many other options on the high street offering better goods, better prices and above all better service. Save yourself the stress and shop elsewhere is my opinon and experience of shopping at Maplin.

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3:05 pm EDT
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Maplin Ripped off

Bought a fujifilm 2gb xd picture card from maplin store for£49.99. I discovered that the exact same card was only £22.99 in comet stores.I e mailed customer services and was informed that that was their selling price and they would not reimburse me. I feel disgusted with the over inflated price and being ripped off.

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5:08 pm EDT
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Maplin Long refund runaround

Purchased a 'Netbook' that wouldn't work on the net (Paid via Paypal direct Debit). Brought it back in person to their store Feb 4th because it couldn't do what promised and was promised a rapid refund (apparently unable to issue refunds in the store just RMA/RTX numbers).

Called a week later "we just received it". Waited a few days more and called again, "It will be sorted out by Thursday." Called back and was advised that the refund would be issued "by Wed Feb 25" (now 21 days after they had received it back). Called Wed Feb 25 "oh, it's 'just' been processed. You should receive your refund in less than 4 days."

Each call was to the only number provided, their premium rate phone number and each call was opened with a long wait.

The staff are unable to provide customers with supervisors names or supervisors because all the supervisors are 'on the phones' and no managers can be reached because they are "in meetings" (regardless the time of day the call is received).

Read full review of Maplin and 18 comments
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sayda patel
Isle of dogs, GB
Feb 09, 2014 5:49 am EST

I payed for a tv Ariel from maplin s store Stratford .and was told there was none in stock but.when the delivery comes maplin s can deliver to my address.now I asked when and what day this would be was told the next day which was 28 th January. 2014 .I asked lady If I'd have pay extra .she replied no.i informed her I was working next day n she still said it be in morning on 28th January. Now my Ariel didn't come when I was told and came 3 days later not even the right time.i fuming why I was told one thing .now 2 weeks still have no ariel. I phoned up Chris who is suppose to be a so called manager n this was yestaday about 12 am now after speaking to him 15 minster promised me he will sort it out.he would not be working on sunday 9th February but would left message for staff to ring on his mobile.so can sort it out.suprise surprise I go to store today at 10 am spoke to a man he didn't know anything was told this so called manager who calls himself a manager has mentioned nothing to staff.now im more then are and upset .If the manager can't tell the truth.this is absolute cap ### service worst I've ever received in store in 30 years .I will take this matter as further as I can .as it's just not exceptable .I was told my tv Aries be next day.then woman in shop said she never said this why would I.lie.

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colinpickup
London, GB
Sep 21, 2014 9:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i recently bought a 3GB 3 network pay as you go dongle from Maplins at a cost of £75. This visit was 2 weeks ago and it was an emergency purchase after my home broadband failed for a week. On visiting PC World 2 days ago i realised that an identical 3 Network dongle was on sale for between £20 and £30. I cannot understand how Maplins can justify such a high markup compared to PC World. the dongle which PC World sold at a price comparable to the one I bought was a 12GB version.

colin_ilc@hotmail.com

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djkhyzer
Walsall, GB
Sep 10, 2014 9:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hiya i bought a component from maplins walsall
the component was faulty i went back and refunded
explained the unit wiped all my screen drivers off
hence my pc stopped operating took alnite to repair
anyway the assistant at this branch was very rude towards
my wife when she responded to his rudeness
he responded with reporting her to the local security
and continued to insult my wife i want something done
about this or i will respond with my solicitor...

cheer Sean Noon
j.za@hotmail.co.uk

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robmir
london, GB
Dec 19, 2013 11:27 am EST

The worst ever Maplin shop at Greenwich Shopping Park. Charlton. SE7 7SR.
Went today that shop, I always like to see what is going in electronic stuff and first thing I saw wireless 2 tb hard drive, WOW, I never head of that and I took a picture to check the later online ...And the guy called team leader, asked me how can I help you, I said no thank you and carried on to see what new stuff is on the market...later on I saw Heated Gloves, My God, have you ever heard of that ?, I never can think of that, so I took another picture to show my brother, as we both skiing in Alps every year, so perhaps it would be nice gadget to have such gloves. Anyway..I didn’t know, that I have been observing at all time by stuff, because I took couple of pictures on my Iphone ? I always did in any shop and even in that shop particularly and never no one told me, that this is anything wrong...Anyway..I bought a little ice scrapper and when I wanted to go to pay for that, they guy, again that team leader came and told me, that I am not aloud to take pictures in store..I asked why is that ? He said, listen this, because its against Landlord policy .:-) Well I said, I didn't take the store pictures, just particular 2-3 items, which I am interested, . He said NO, you are not aloud, ! Well, I said, OK, that's fine, I will not take any pictures. And instead of let me go out he followed me by asking me to DELETE the photos from my phones !.I said what ? ? Anyway, I asked him in first place to show me any information, that I am not aloud to take a pictures, and he said he is a boss and he dont need to explain me...And when he said so, I just felt he must have some bad day or what, as I haven't done anything wrong...Hello ! We are not in Asia somewhere !..
I said ok, just better I will go, as it is not going right and guess what..He juts followed me and he said you are banned and you are not allowed to this shop..I asked what for? He said for SUSPICIOUS behaviour ! LOL..I said are you mad or what ? taking the pictures is suspicious behaviour ? Anyway He called 3 more security guys, they surrounded me and I just felt this i***ts will going to do some stupid thing and I wont pick up my kids 1 later..Anyway I went from shop out and told then that I will not leave like this...What a ignorant and stupid reason ? No..The truth is, that this block asked me just on the entrance how can I help you and I said no thank you and he might felt rejected or something and he starts his idiotic mission to observe me like a tief. I felt so terrible...
Anyway .. I have my own business and I don't have a time to fight with them told him, that I will not leave like this and I will come back and I will speak with Manager.. and I will do that, whatever it cost me...
I will also write to Head Office formal complaint, as this is not normal behaviour !
What a arrogant person ...Unbelievable..
I have done nothing wrong !

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kevin johnson1
Sheffield, GB
Dec 12, 2013 3:54 pm EST

avoid mapplin at all costs

says kevin Johnson

a shop of faulty goods - from experience

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kevin johnson1
Sheffield, GB
Dec 12, 2013 3:52 pm EST

Use bardwells NOT mapplin

Mapplin is the most expensive rip off shop around for electronic gear and accessories

Do not shops at mapplin - mapplin is bad news - stay away from mapplin

Poor return, refund and exchange policy - poor management staff - bad - poor - rubbish faulty products

They rip all customers off - fake sales and false offers; I have proof, call me [protected]

My keyboard cost me £24.99, it’s now on offer for £34.99...how’s that work? this is not right, be warned and be careful, do not fall foul to these mapplin scams and price cheats they do all the time, stay away from mapplin, don't ever buy from here, its bad bad bad news

Mapplin sucks, it’s gone downhill so fast since its hay day, I used to go to mapplin in Sheffield in Hillsborough many years ago when they were small time, I’ve spent huge amounts of money with these over the years,
no wonder the stores are always empty, the bad refund and exchange policy is diabolical and practically impossible to adhere too, its designed this way to suit them and them only,
I will never spend another penny if the Microsoft 800 keyboard and mouse set is not sorted out pronto, I was told to go to the shop due to having no receipt, it cost me and my son time effort and bus fare both ways to go there, all in vein may I add,
The store manager was a real armature and very unfriendly and most unhelpful,
I will never shop here again, the key board I bought was £24.99, its obsolete in all major shops as it is very old tech now, it was when I bought it too, mapplin now have this old tat old tech keyboard and mouse set up on a special mass offer, guess what, it’s now £34.99
The Microsoft 800 has just increased by £10 and they claiming it are on offer, disgraceful behaviour and disgusting trading antics, patronising the people who actually support and help keep this place alive and running.
Mapplin are south Yorkshires most expensive outlet for electronics and accessories, check there price of solders against any shop across the up, you cannot get a more expensive shop than marlin,
I suggest to anyone in Sheffield to use bardwells, you’ll save a mint on everything, trust me
don't buy don't try because mapplin policy n staff lie

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Deggo
Milton Keynes, GB
Dec 31, 2012 9:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

One thing I have learnt, don't bother to write to the head office and complain, as nobody replies or gives any answer, since my appalling treatment by Maplins I have, as I vowed, never used them again. A shame, as its a good company but run with arrogant, ignorant management.

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Chris Colchester
Colchester, GB
Dec 30, 2012 11:51 pm EST

I was a regular coustmer of maplin in Colchester
And have spent thousands of pounds there
I went there to buy a saterlight dish and while
Being served I took an item from a shelf to look at
In my hurry to get back to the assistant who had gone
To get it I put the item I was looking at back
On another shelf while the assistant was explains
To me how the dish worked another assistant
Acused me of stealing and ban me from the shop saying I had stolen from them before
as I have no crimal record and I am 60 years old I want to compain against deformation of caricature chris of colchester

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Deggo
Milton Keynes, GB
Jul 11, 2012 6:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Total agreement, particularly when the manager virtually calls you a liar over a product that IS faulty. I have spent hundreds with Maplins over the years, but will never use them ever again. The managers obviously have no customer service training whatsoever

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R Jensen
Pinner, GB
Oct 31, 2011 5:32 pm EDT

They are Con merchants. I have purchased a BT phone from Maplins in Harrow ... within 3 days I have returned a set and although that I have paid cash, the instant refund was refused on account of phone set needing to be checked. The money would apparenly be refunded withing 14 days working days. Hence first thing that I am going to do is to write to a Which Magazine ... and subsequently I will hoist this note on the Internet and on Twitter.

Rick Jensen

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