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[Resolved] Maple Call / NECC telecom / overcharges

5 Maple Call Inc. PO Box 57109, STN A Toronto, Ontario, M5W 5M5, Canada Review updated:

I made one call to poland. The bill was received at the end of january 28 2019. The bill is showing me that 16 calls have been made to poland. This is in fact not true. When I call the customer service number, I get an automated recording to call back later due to high volume of calls. I have never received any information about a company change. I definitely will be escalating this dispute.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Maple Call Customer Care's Response, Feb 05, 2019

    Dear valuable customer!
    Please provide us with your contact phone number and your customer ID and we will contact you back. You may also write us directly at [protected] and our team of experts will assist you with all questions and concerns.
    Thank you
    Maple Telecom customer care team

Feb 2, 2019
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