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Manulife Financial / sick benefits

1 Ontario, Canada

manulife denied my claim without investigation, soley on the word of my employer, that im off because im disgruntled, that im not attending physio, which i am, that i walked off the job, when i had a doctors note, and not on any medical evidence at all, took about a month to straighten this out, also my case worker told me at 3 different times, when i told her i was the customer, that it was my employer that pays them not me. when they finally did except my claim they said they were going to cut me off july 1 because my physio filled out a limitaions form that said i could lift 10 lbs, when i ve never lifted 1 lb during any physio appointment, so they were going to accept a physio note over my doctors, for which i had to consult a lawyer. so now they have cut me off as of sept because they said they sent me a form and they didnt, with no warning and no letter to follow up to inform me of this. now they faxed something to my doctor which he filled out and faxed back to them, but they want in letter form, so they have the info they need to reinstate my claim but wont till the doctor sends them a letter the way they wanted it.

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