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Mansion Athletics / Mansion Grove House
Mansion Athletics / Mansion Grove House Customer Service Phone, Email, Contacts

Mansion Athletics / Mansion Grove House
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1.9 9 Reviews

Mansion Athletics / Mansion Grove House Complaints Summary

2 Resolved
7 Unresolved
Our verdict: When using services from Mansion Athletics / Mansion Grove House with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Mansion Athletics / Mansion Grove House reviews & complaints 9

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6:45 am EST
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Mansion Athletics / Mansion Grove House Plyo boxes

September 2022 I found the product that I needed - 3 plyo boxes.

I ordered them and they got to me in a timely manner, costing $360.

Then a few days later three mores boxes arrived on my porch.

I assumed there was some error on their side and it got doubled shipped. Then I noticed they charged my card again, for the second order.

I contacted them about it and they said since I "accepted the order" by bringing it into my house they charged for it.

I let them know this was a mistake and they tried to say they dont do returns.

I said this wasnt a return this was an unasked for shipment and an unauthorized charge to my credit card and they need to take care of it.

October 30th 2022 was the last I heard from them; they said they would get back to me about where *I* need to take the items to be returned.

Its december now and even after I've emailed multiple times and still havent heard back..

Desired outcome: Refund the unauthorized charge on my credit card and go out of business cause you suck.

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8:51 pm EDT

Mansion Athletics / Mansion Grove House Mixed Messages and No Item

Back in September 23, 2021, I ordered a training dummy from the Mansion Athletics site, and was emailed the order confirmation and sales receipt, (attached below) . With that, I assumed the purchased went through and the item will be sent.

On October 13, I've yet to received the dummy, and after creating an account at the Mansion center to track the order, found an order form (attached below) that indicated the item wasn't paid for. This threw me in for a loop, because I assumed that if that were the case, there should have been an email requesting to finish the order, rather than a sales receipt. Due some sudden issues with the site, I couldn't do anything about it besides sending an email to requesting for assistance. I also tried to call, but was informed to leave a message.

Now, on October 20, the item still hasn't arrived, nor was I ever contacted back. Upon checking my credit card statements, it seems that I wasn't charged yet, so there is some validity to the order form. There is also the reassurance that none of my money has been wasted. However, I can't continue to wait while my order still exists in limbo. I help in getting my order shipped ASAP, or cancelled.

Desired outcome: Contact with a person to confirm my order gets shipped. Either that, or assistance in cancelling the order with an email confirmation.

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4:24 pm EST

Mansion Athletics / Mansion Grove House Order from July 2020

It is now February 2021 and we still have no word for an order placed on 7/3/2020. What is most concerning is that my husband and I have made multiple attempts to reach this business and no one returns our messages. We gave the company $400 and should have received our order by August. I understand covid delays but why not return messages? At this point we want a full refund for our order.

Desired outcome: Refund

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Is Mansion Athletics / Mansion Grove House legit?

Our verdict: Complaints Board's review suggests Mansion Athletics / Mansion Grove House is mostly legit with an 72% trust score, signaling it's safe for transactions. Yet, with a resolve complaints rating below 22% caution is advised. Before engaging with Mansion Athletics / Mansion Grove House, reviewing user feedback and how Mansion Athletics / Mansion Grove House addresses complaints can provide deeper insights. Always protect personal and financial information when interacting online, especially with Mansion Athletics / Mansion Grove House. Trust, but verify.

Mansion Athletics / Mansion Grove House earns 72% level of Trustworthiness

High Trust Suggestion: Mansion Athletics / Mansion Grove House evaluated with 72% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Mansion Athletics / Mansion Grove House. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mansionathletics.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mansionathletics.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mansionathletics.com you are considering visiting, which is associated with Mansion Athletics / Mansion Grove House, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Mansion Athletics / Mansion Grove House have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Mansion Athletics / Mansion Grove House has been found to only resolve 22% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Mansionathletics.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mansionathletics.com may offer a niche product or service that is only of interest to a smaller audience.
  • Mansion Athletics / Mansion Grove House protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Mansion Athletics / Mansion Grove House. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:33 am EST
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Mansion Athletics / Mansion Grove House 12.5 lb dumbell order# 65449 on 7/16/20 still not received as of 11/22/20!!!

I placed two orders from Mansion, both included a 12.5 lb dumbell. One on 6/30/20 and one on 7/16/20.

On 7/18/20, I received an email with shipping status stating it shipped with the same shipping # as the 6/30/20.

On 8/4/20, I left a voicemail stating the shipping # for the 12.5 lb dumbbell was wrong and for the 6/30/20 dumbbell i already received.

On 8/4/20, an update to the shipping information was made online to "in process at warehouse".

On 8/29/20, I left a voicemail asking for status.

On 9/3/20, I received an email that it was on backorder till October and they provided two other options. I elected to wait.

On 10/12/20, I sent an email for status.

On 10/26/20, I left a voicemail for status.
On 10/26/20, I also sent an email for status.

On 10/28/20, I left a voicemail for status.
On 10/28/20, I left a second voicemail asking for a call.

On 11/17/20, I left a voicemail for status.
On 11/17/20, I sent an email for status and complained about customer service.

Who can I talk to about this horrible service and how do I get my product or my money back?

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6:08 pm EDT
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Mansion Athletics / Mansion Grove House twine reel with 500 feet of heavy duty polyester rope-each

I had to wait over a month for delivery only to find that this supposed "heavy-duty" rope is really 1# twine and I have to wind it myself! And then I find about 1/3 of the way through that there is a break and I have to knot it together. Sure looks like heavy-duty rope in the website picture . . . maybe it was at one point . . . just POS twine now.

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9:28 am EST
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Mansion Athletics / Mansion Grove House pool table conversion set

On the 21st of Jan. I bought a pool table conversion set from Mansion for $549.27, including shipping & taxes. On the 23rd Mansion sent me an email stating that the shipping should have been $410.40 & I only paid $53.47. Apparently they advertised it incorrectly. I cancelled the order & they said they would remit $549.27 to my credit card. A week later they still hadn't done this. So I called them & they said they couldn't understand what had happened. I ended up having to dispute the charge to my credit card company. Don't ever do business with Mansion! They misrepresent their products and then try to keep your money. Or they hold it as long as they can to collect interest.

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3:54 pm EST

Mansion Athletics / Mansion Grove House delivery/communication

Mansion doesn't seem to be in control of their stock. According to their customer service they don't have control of the warehouses that ship the stock. They seem to have no visibility on when or if items are shipped. My elementary school is still waiting on the equipment we ordered in October. I have had to contact them to inquire about the status 4 times now. The customer service is very reassuring and promises to contact me with updates. Yet they have yet to do so. Items were shipped late. Critical items were missing from the order, and those items were shipped late (or perhaps not at all I am still waiting).

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9:47 pm EDT
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Mansion Athletics / Mansion Grove House terrible customer service!!!

I am a teacher and I purchased something from this company with PTA money for my students with a disorder. The products were supposed to arrive before winter break. Not only did they arrive a month late, the company had incorrectly represented the products online so they would not work for my students. From that point on it has been a complete nightmare trying to get the refund and to get anyone in customer service to help me. The school year is almost over and this issue is still not resolved. Not only have they wasted my time, their negligence has taken away from my poor students who could have benefited from having the correct products. I will NEVER do business with Mansion Athletics again and I recommend you don't either.

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7:30 am EDT
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Mansion Athletics / Mansion Grove House company refuses to answer emails & phone calls

They sent me the wrong tennis racquet and are not answering emails and phone calls to try to rectify the problem. I have sent them at least 5 emails and called them at least 10 times. It is like they have my number on a do not answer list or something like that. I can never get through to them.

Read full review of Mansion Athletics / Mansion Grove House and 6 comments
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kspod
, US
Mar 14, 2018 12:26 pm EDT

3/14/2018 I ordered what was advertised as Foot Supports for my invalid mother and my dad paid with his credit card. The items that arrived are not even close to being what they were advertised as. I have left 7 voice mails and emailed them 6 times with absolutely no response. It was a fair amount and my dad needs the money credited back to his credit card. I cannot return the items without an authorization number, per their instructions on the website and packaging. I have never seen such horrible customer service. I am filing a complaint with the Better Business Bureau.. DO NOT deal with these crooks.!

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Pavel Khotin
, RU
Jul 19, 2012 4:25 pm EDT
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The worst online store of all that I have ever met. I ordered goods from international shipping, my order did not come to me, and the administration of the store ignored all my letters with a request to write to me on the status of an order or return my money is paid back, and I wrote them not less than ten. I was able to recover the money only after a few months with the help of Visa security service. More outrageous attitude to the client, I have not seen ever.

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Javelin Thrower
Villa, US
Apr 24, 2012 2:54 am EDT
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4/23/2012; Update: The javelin was delivered yesterday. Mansion did not know it had been shipped. They told me it hadn't been. I got half my order, but obviously they don't know what is going on with their suppliers. I'd still be very, very careful about buying from them.

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Javelin Thrower
Villa, US
Apr 23, 2012 3:29 am EDT
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All of the above information to say,

BE VERY CAREFUL HERE. BUYER BEWARE!

J
J
Javelin Thrower
Villa, US
Apr 23, 2012 3:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I really don't like writing negative reviews but, in this case, I have to agree with the 2 comments above.

1. I placed my order on Saturday, April 8, 2012. I realized after I did I overpaid for shipping, so I called and left a message. Surprisingly, when I checked my email 2 days later, I had a refund for the shipping! I hate to pay for shipping, so I was thrilled!

2. I hadn't received any shipping information so I called them 4 days ago (11 days after initial order date). I held for 20 minutes. Customer service sounded like they were on a speaker phone when they finally answered.

3. They said one of my two items was on back order and would not ship until 6/23/2012. I had not been notified.

4. I asked several questions about the back ordered item: quality, size, material. I was trying to decide if it was worth waiting for or if I should cancel and shop elsewhere. The customer service person finally said it was back ordered at the manufacturer and anywhere else I went would have the same problems. After further questioning she said they sell items but they don't have them in a warehouse, they are simply a website that sells items.

5. I asked for the in stock item to be shipped, since I needed it for competition. I ordered it with plenty of time but now I have a track meet Saturday, 5 days from now, and probably won't get it. Still no shipping confirmation.

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Christo Barrett
Arvada, US
Jul 19, 2010 11:34 am EDT

I ordered 2 giant beach balls and express shipping. Two weeks later after me calling and sending e-mails they sent me an e-mail stating my product is on backord. It will be a month before it comes in. I asked to cancel my order and send me the credit receipt. I have sent two more e-mails an left messages no one will contact me.
I will never use them again. I would avoid any company where you cannot talk to a live person!

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