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ManoMano / Return process

1 United States Review updated:
Contact information:

Ordered a product from ManoMano and was very disappointed with everything. First of all my item was damaged during the shipment because of poor packaging. When I contacted ManoMano customer service and asked for a refund they said that first I need to send the defective one back at my own expense. They refused to give me a return label!
Shipping was way too expensive and there was absolutely no point in sending anything back. Will never buy from them again! Return process is a nightmare.

Pl
Nov 2, 2016
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Comments

  • Ma
      3rd of Nov, 2016
    0 Votes

    Hello,

    Thanks for your message.
    We are very sorry to read that your order arrived damaged.
    In order to investigate on this issue, please could you email us your order reference on [protected]@manomano.co.uk?
    Please be informed that we are a market place and that return labels are sent by the Seller directly.
    You can get in touch with the Seller via your ManoMano account.

    In any case, we're here to help.
    Looking forward to hearing back from you.

    Kind regards,

    Paul

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