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Mango Airlines / FlyMangopoor and very bad service from the mango team. absolutely pathetic service and no customer service ethics at all

Good day

I Dhesan Redhi have booked a flight from OR Tambo Durban from Mango Airlines for 2018/08/06 at 19:40 departure time. We got to the check in at 19:05 and the Mango Team refused to check her in as they say we need to check in 40 min before but we arrived at 19:05 and they refused to assist us. The supervisor just sat in her chair and told us that we should learn to be early. She is the worst person i have ever dealt with. She just told us sorry there is nothing we can do for you book the next flight which is tomorrow. After telling her we where stuck in traffic she still says i cannot do anything for you. As a supervisor she refused to even say let me see if i can assist you but she didnt. The most terrible service we have ever received in our life. We understand if we where very late but they say 40 min before and we where 35 min before. Any other airline would of assisted as we have checked in before 30min before even with previous mango flights. But this time they just did not want to assist us. I demand a full refund. I will take this matter higher if I have to. We require urgent response from this useless airline or maybe the staff is giving this airline a bad reputation

[protected]
[protected]@gmail.com

  • Updated by Dhesan, Aug 07, 2018

    Good day

    I Dhesan Redhi have booked a flight from OR Tambo Durban from Mango Airlines for 2018/08/06 at 19:40 departure time. We got to the check in at 19:05 and the Mango Team refused to check her in as they say we need to check in 40 min before but we arrived at 19:05 and they refused to assist us. The supervisor just sat in her chair and told us that we should learn to be early. She is the worst person i have ever dealt with. She just told us sorry there is nothing we can do for you book the next flight which is tomorrow. After telling her we where stuck in traffic she still says i cannot do anything for you. As a supervisor she refused to even say let me see if i can assist you but she didnt. The most terrible service we have ever received in our life. We understand if we where very late but they say 40 min before and we where 35 min before. Any other airline would of assisted as we have checked in before 30min before even with previous mango flights. But this time they just did not want to assist us. I demand a full refund. I will take this matter higher if I have to. We require urgent response from this useless airline or maybe the staff is giving this airline a bad reputation

    [protected]
    [protected]@gmail.com

Dh
Aug 07, 2018

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