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CB Retail Stores Mamas and Papas

The good, the bad, and the ugly - discover what customers are saying about Mamas and Papas

Welcome to our customer reviews and complaints page for Mamas and Papas. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Mamas and Papas.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Mamas and Papas's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Mamas and Papas, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Mamas and Papas. Your feedback is an important part of our community and will help others make informed decisions.

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M
2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mamas and Papas defective stroller

i brought a stroller from asda a mamas and papas make it is only 2ndhalf months old 4 my 8mth old son who was only 6mth at the time it stated from birth as we started 2 use the pram it felt a bit funny bt thought because its new it could b that bt then we noticed that evry time we laid our son down the pram would bend in nd it was gettin worse contacted asda bt with no reciept no refund could b given as no proof ov purchas then we started 2 notice the wheels were sitting right nd was barley swiveling propley nd was not sitting right nd the back wheels had worn down dramatically 4 the length ov time we have had it then 3days ago the wheels wud not turn nd it folded on my so while we were out have tryed phoneing the customer care line bt no joy there i had the pram in the asda nd baby toddler event in june it is now august and is broken there is no other way it could ov broken the way it has unless it was faulty in the first place i have got no other money 2 buy another pram as this 1 was meant 2 last bt oviousley it hasant i need something done i have 3 witnesses that saw me buying this pram from asda nd they r willing 2 put a statement in i really am not happy with the situation and if not sorted then i will b taking it further as my son thankfully only sustained a small bruise nd slight redness cud ov been seriousley hurt please take my complaint seriousley i am a mother that wants 2 protect her children nd relie on products tha my mother nd grandmother used b 4 me i am not a very happy person right now i wate 2 hear from you and if i dont then u will be hearing from my lawer if this matter is not sorted between us shortley nd peacefully if photoes needed then i cant take them nd send them over 2 you

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R
11:23 am EDT

Mamas and Papas Unsafe highchair

I was given a highchair as a gift before my child was born. By the time we used the highchair it had already been 6 months. When we opened the highchair, sides of the highchair was falling apart. We visited the store where it was purchased with the gift receipt, which still had 4 months left of the warranty.

The manager of the store would not replace the highchair but offered to send the highchair to head office were it would be repaired and returned back to my home address. In the meantime I was not offered a loan high chair for the inconvience. After waiting for over a week for the highchair, it arrived in the same state that I left it in the store.

I called headoffice and waited on hold for 10 mins until I was seen to. They refused to help with the problem and said that they will send the parts out to repair the highchair. Waiting yet another week for a wrong part to arrive. Called again to be advised that they would have to see the highchair again before they can help. Waited another week for the highchair to be collected.

Upon receipt of the highchair at Mamas and Papas, they called after 4 days to say that the highchair is faulity and that they have to repair the whole seat unit. Again I was not offered a replacement /loan during this period. After another week, I am still waiting on the highchair to be returned back to me.

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Bekerman
, US
Nov 06, 2009 6:56 am EST

I was given a highchair as a gift before my child was born. By the time we used the highchair it had already been 6 months. When we opened the highchair, sides of the highchair was falling apart. We visited the store where it was purchased with the gift receipt, which still had 4 months left of the warranty.

The manager of the store would not replace the highchair but offered to send the highchair to head office were it would be repaired and returned back to my home address. In the meantime I was not offered a loan high chair for the inconvenience. After waiting for over a week for the highchair, it arrived in the same state that I left it in the store.

I called headoffice and waited on hold for 10 mins until I was seen to. They refused to help with the problem and said that they will send the parts out to repair the highchair. Waiting yet another week for a wrong part to arrive. Called again to be advised that they would have to see the highchair again before they can help. Waited another week for the highchair to be collected.

Upon receipt of the highchair at Mamas and Papas, they called after 4 days to say that the highchair is faulity and that they have to repair the whole seat unit. Again I was not offered a replacement /loan during this period. After another week, I am still waiting on the highchair to be returned back to me.

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M
2:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mamas and Papas pushchair

wanted to try and rise a complaint about a mamas and papas pushchair i purchase from argos in goole where i live it was £99 it was bought last august september time 2009 i have lost my proof of purchase the buggy is very unsteady the wheels feel loose and the frame feels flexi for a buggy at £99 you expect something at is solid and sterdy i have had cheaper buggys and they have done the same (broken) thats why i went for something more expensiver. my son is only 1 so its not as if he is too big for it i dont have any pictures cos its not actually broken (yet) it feels very unsteady when pushing.

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