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Malindo Air / I would like to lodge a complaint about the luggage service

Perth Metro Area, Western Australia, Australia

I had travelled to Perth for the first time with my family consisting of two kids below 3yrs. I had lost one of my luggages. It was very cold in Perth at that time and we had to struggle very badly without the things we had in the lost baggage. Then after 21 days while we were about to register for claim, we got our luggage but the baggage was not in a reusable condition. The lock, trolley and zipper, everything was broken. We had purchased the baggage for almost 250$ just before travelling .Even some of the items of our luggage was damaged. When we contacted the airport baggage services, they responded to us telling that Malindo airline policies do not cover for such damage. It is a shame that such an airline doesn't cater to the luggage of their passengers and on top does not compensate for damage too.

Malindo Air
Malindo Air
Malindo Air
Malindo Air
Malindo Air

Sh
Sep 13, 2017

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