Malaysia Airlines
reviews and complaints

11th feb I booked flights to chennai for my family of four for the upcoming june school cum raya hols, taking adv of the cny. Upon entering the msos code - it showed system error. But I got the sms confirming payment gone thru and I got email of the etickets. Thought naught else of the error and went about my day.

16th feb - I rcvd email for the upgrade offer - was I surprised to see the return date in oct. Called yr cs immediately and was told the will be a change fee of rm150 and fare difference to be paid. I explained my issue and the guy gives me the gccc. [protected]@malaysiaairlines.com add for technical issues. I sent an email explaining my situation and promptly got a response asking for flight details, msos code and the ct card number used. After giving all this - I didnt rcv any feedback until today - which was to inform me the exact thing yr cs told me on 16th feb. If I had to wait 6 days for the same answer - why shud I have emailed the tech guy in the 1st place?

Many emails back and forth but still there is willingness to resolve my problem and I was advised to fwd my complaint to you.

The was the email confirmtion I rcvd after I booked:
Confirmation for reservation

Thank you for choosing malaysia airlines to make your travel reservation. You can review your reservation

The following warning(s) occured
We are having difficulty with the request as submitted. Please try again or contact us for further information if the problem persists. [protected])

Your trip reservation

Booking reservation number: ‎kgmd5v
Trip status: confirmed
• your trip is confirmed and the reservation is guaranteed.
• we recommend you make a note of the booking reservation number or print this mail.

Traveller information

Ms sudha sivadas
Frequent flyer(s): mh [protected]
Attaching someone else who had similar prob in 2010

we had a flight from Auckland to Delhi on 26/1/18, the flight time was at 12 :50am, the flight was delayed by 2 hours, when we reached New Delhi our baggage's were not delivered, I was travelling with my 4 children and have 3 years old twins amongst them, we spend 3 hours on the new Delhi airport to look for our luggage, none of the baggage's arrived.
I had nothing in a new country with kids, I had to run out for shopping as I didn't had nappies for babies, after a long tiring 17 hours flight this was my worst experience. I would definitely need compensation for our inconvenience.

Hello, recently we missed our flight going to Koh Samui from Melbourne as the flight was 12.40 on the 15/2 but I thought it was 12.40 on that night (my fault!). Anyway we could get there on that date as the plane was half full but because we were a "no show" (mind you still on the same day) Malaysian Airlines gave our seats away on the return leg and because of that we could not get another flight in. So the whole trip was cancelled which I was absolutely devastated. Now my travel agent managed to get our flights credited which was wonderful so Thankyou to all involved for that. Now we are rebooking the trip and apparently you want $475 pp for the reissuing of tickets. How is that even possible. How unfair is that. We have already paid for these tickets now we need to pay another $1, 000 to get there. How do you justify this. We were trying to do this trip on a budget but now everything is working against us. Is there any way these fees can be waived or reduced?

Thanking you
Katerina Ziaei

- booking reference oen9ha, date 4th of feb 2018, flight 630pm from miri to sibu.

- my flight was supposed to fly at 630 pm. But when I reached at the miri airport at around 5pm, I was shocked to inform by the maswings counter that the flight had already departed at around 350 pm (the exact time I couldn't remembered)!

- the staff insisting that the computer had already sent to me the changes of the flight status on that day and they requested me to buy a new ticket. However I didn't so so! This was because there was no more flight on that day! I was forced to use the bus finally!

- the staff insisting that it was my own fault for not checking the sms and the email! But in fact, I didn't receive any sms or email or phone calls from maswings's side regarding the fight status!

- I wondered, why is it so difficult for maswings to make a phone call on the changing of the flight's time instead of using sms or email? What is the use of filling out the contact number everytime when we purchased the ticket?

- for your info, this wasn't happened to me alone, but was already appeared in the newspaper!

- for your info again, I am a teacher. I need to work on the next day, which was monday. Due to the mistake done by maswings, I had to use the bus and reach sibu at around 430 am in the morning. It was such a tiring journey! How are you going to compensate on my loss?

- please refund back the money to me asap. And please give me reasonable explanations on why this happened!

- please improve on maswings! And please improve on your staff too!

- please take immediate action. I will load a police report if I don't receive any action taken by your side.

- mdm hii yung ing, [protected].

- here I attached the photos of
... The only sms I received! There was no sms regardging the changes of the flight's time on 4th of feb!

... Flight itenary

... News on the newspaper, many victims!

Sir/Madam
I am travelling to Melbourne from Chennai on the 10 April 2018
I called the local office, and asked them to help me in selecting
my seat, they told me that I should pay a extra amount for selecting a
seat, I have paid Rs. 53 Thousand plus what reason I should pay a extra amount If I know about this before I might have taken other since I have been flying with Mas I preferred Mas Last year (August 2017) I traveled to Melbourne they gave a seat before two months now why I should pay extra
amount I am not travelling with Air Asia to pay for luggage, food, water

The eticket [protected] I received on 20th Jan 2018 wt confirmed status was fully paid for. I did not cancel the ticket as I needed it urgently for my daughter's connecting flight to Penang tomorrow, 19 Feb 2018 at 9.30 pm. To my disappointment, I didn't receive any email for web check in. When I tried to do so the ticket info is not found. What has happened?

Why my check in seating arrangement not same what I booked, pls? To & Flo my family can't sit together, why will happened so upset on this incident? I made report and shown to MH0088 crew and supervisor shown them my booking receipt, hope they can help to inform and correct back the system but until I received your check in email fly back from Tokyo to KL pstill the same no one bother.

Travel date: 10th Feb 2018
Travel from: Xiamen to Chennai
Xiamen to Kualalumpur (MH391)
Kuala lumpur to Chennai (MH180)
No of passengers: 2 adult, 1 children & 1 infant
Passenger info:
1) raghupathy sanjiviraj (indian passport no: z2265518)
2) sanjiviraj nithya (indian passport no: m4346818)
3) sanjiviraj jeshwandthraj (indian passport no: m4346822)
4) sanjiviraj mridula (indian passport no: p9172390)
No of checked in baggages: 4
Checked in baggages in Xiamen to get cleared in Chennai

Out of 4 checked in baggages one baggage carrying slip no: MH 961348 was found to be missing in Chennai on 10th Feb 2018 and had filed a complaint to the staff and find attached docs of proof. I was informed that the baggage shall be received on the next flight and shall be arranged to be delivered to my home in Pondicherry (about 170 kilometres from Chennai) latest by 11th Feb evening.
After that I was following up on daily calls to the concerned staff and was given update yet to be cleared by customs. From 11th till 16th I was the one to call and check for update and no one from Malaysian airlines which I very bad in fact.
At last when I called up on 16th Feb 2018 around 11:00 am for update I was told that I need to go to the airport to clear my baggage. I took a taxi and travelled down to Chennai airport and had reached around 16:00 pm and around 16:20 pm I was handed over with the baggage and was fully poly wrapped over it. Thought it might be a safety procedure from airlines for missing baggage.
Reached home (Pondicherry) around 19:30 pm and when I unwrapped the baggage was shocked to see my brand new trolley was fully torn and very disappointed to see. Attached pictures of the same.
Need immediate response to pay back to me the travel cost of taxi (4000 Rupees for travel to Pondicherry to Chennai - to & fro) and the swiss cross trolley case cost of 12000 Rupees. I need this total compensation of 16000 Rupees immediately.
Regards,
Raghupathy Sanjiviraj
Contact no: 0091-[protected]

I was on my way back to Malaysia from Singapore Changi Airport on the 16th of Feb. From the check-in counter all the way till the boarding gate, none of the staff was friendly. Unfriendly staff apart, they didn't even bother to make eye contact or take the travellers seriously when they are being approached for enquiries. Well, if Malaysia Airlines wasn't the only airlines that reaches my hometown, I think perhaps it will probably be the last airlines of choice that I will choose.

Dear Malaysia Airlines Customer Service Team:

Your REF: GTS 04541-01/2018/AI - Excess Charging

This has reference to my written complaint letter sent by Registered POST, FAX and email, just received ack and sorry from Customer service, i replied to that email that complaint is yet not addressed and further requested to put-up my complaint to seniors and since then no response.

Pls look into the matter and connect with me on my hand phone number provided in complaint letter.

Thank you !

Ramendra

date: 12 feb 2018 (monday)
name of air stewardess : theresa yeow
flight: mh1034 (johor bahru to kuala lumpur)

- I was sitting at row 14 (which is emergency exit). when I just sit down, I placed my laptop bag (backpack size) at the bottom of front seat. the air stewardess commanded me to keep my laptop bag inside cabin (on top of the seat) with loud voice.

- desirable resolution: please ask your air stewardess theresa yeow to be professional and respect passanger as we paid for the flight.

thank you.

We arrived one hour before to board the flight . It was understood we were late . We requested there was a medical emergence and we had to board on the flight . We were refused boarding on the basis that we had baggage which couldn't be escorted to the airline so we told them that the baggage could be arranged via next flight which is normally what we have experienced however Malaysian airline representative rudely denied that option . On further requesting we were told that lots of people die and they don't care about people who turn up late .

To add agony we were told to pay the penalty for the return flight which I could not digest .

So yes it is a total rip off and extremely rude customer service .

We felt cheated and would never recommend this airline to anyone .

Malaysia Airlines Customer Care Centre (customer. [protected]@malaysiaairlines.com) failed to respond and even worse, they are not reachable. FB team don't even read by giving nonsense reply.
We are frequent flyer with Malaysia Airlines. Our association travel 4-5 times giving a total numbers of minimum 30seats per trip.
We are very distressed to say that we are frustrated, fed up and completely annoyed with the kind of service provided by Malaysia Airlines.
[protected]
[protected]
MH390
MH391
On 08/05/2017, we booked our flight. An advance booking paid for my seat 6E and 6F for both ways.
The horror started on my returned flight on MH391. During check-in, your front liners change my seats in the boarding pass without notice and no explanation. While looking for my seat, I was shocked that I was directed to seat 29E and 29F (last row which next to toilets).
I took out my advance booking slip to validate my actual seat. An extremely rude behavior by a Malaysia stewardess name Beh Gee Yee denied my evidence and humiliated me infront of public. No explanation as to why miss issuing tickets, no apologies. We were told to be seated.
During the flight, your crew didn't make us better instead we were not served anthing to eat or drink. Your crew say they'll be back which is never. 
Your crew failed to deliver their duty. Staff like Beh Gee Yee showing her [censor] service must be punished.
Are we looking for justice? Yes
Does Malaysia Airlines has any commitment? Yes
What will happen next? Let's not hope
One thing for sure... We will never fly with Malaysia Airlines again...

Hello,
My mother in law travelling with my 5 month old daughter to India had really bad customer service experience today 1/02/2018.
I had assistance for both as my mother in law couldn't speak English and not a frequent traveller. I checked in all luggage and requested the carry on luggage to be checked in as well. For this I was told I have reached maximum check in luggage, and carry on luggage should be carried along with the 5 month old baby. I am not really sure how can one carry a 5 month old baby in one hand and drag a luggage bag who constantly need support on spine.
I raised the same problem with the staff over there and I got very rude response. Is this how Malaysian staff behaves with their customers? I feel this is a inhumane act, which could have caused injury to my baby. Finally I decided not send the carry on luggage. Do Malaysian Airlines have a specific guidelines when someone is travelling with a infant.

I was travel using Malaysian Airlines (MAS) from Medan/Kualanamo to Kuala Lumpur on 7 January 2018 with my family. we were carrying 6 baggage, which we had check-in at Kualanamo, but on our arrival at KLIA/Kuala Lumpur, received only 5 baggage.

MAS ground staff assisted me with logging a complaint and a report was generated.

Now after 23 days of continuous follow-ups and painful waiting, they contacted me back asking for receipts of all the items i lost. I was surprised and disappointed as I felt this approach as unrealistic and a way to wash their hands of the responsibility. I decided not to let it go and after further escalation they are trying settle my case with 260USD. I feel terrible and angry for such irresponsible behavior from MAS, It's insulting. i just need my baggage back.
I'm going public because of the irresponsible responses. Hoping will find the way to solve my case.

Dear Sir, Mdm & Ms

We wish to claim against MH for the above matter.
We woke up very early in the morning just to make sure we are not late for JL 7091/02 Jan flight (code share with MH). Then we were made to wait at the boarding gate. Finally we were transferred to Nikko hotel and check in at around 1900hrs. Meal was not serve immediately because the hotel front desk told us meal is only available at 2130hrs for JL 7091/02 passenger.

We were transferred to NRT airport on 03 Jan at 0900hrs. Checked in and flight suppose to depart NRT at 1230hrs. Again flight delay. Waited so many hour and finally the operator (MH) decided to use the incoming flight from KUL as a turn around flight for all the passenger originally booked on MH 7091/02 Jan. Eventually take off at 1930hrs.

Hi, I am very distressed to say that I am completely annoyed with the kind of service Malaysian Airlines has offered for my wife and kid travel from Sydney to Hyderabad on Jan 18th 2018.

MH122 had an emergency landing in Alice Springs soon after flight was airborne, (not sure if I am lucky that captain has safely landed as technical issues bound to happen, but repetitive technical faults is completely unacceptable for an international flight carrier).

First problem, staff has handed over all luggage (60 KG) to my wife without any support (cannot ask for anything worse) after terrifying experience of landing, my wife was in tears as kid was uncontrollable and all co passengers were in state of trauma and not in position for any help. She was given accomodation in resort unlike hotel stating for passengers with kids accommodation is in resort, they didn't had proper food, walk all the way to same hotel for food.

Malaysian Airlines failed miserably in immediate replacement flight (MH148), As it took almost 24 hours for replacement flight. I was issued replacement ticket for 19th Jan from 18th Jan for onward journey from KL to HYD for both wife and kid in a foolish manner, that MH148 reaches KL at 9 50 PM, and MH198 is scheduled to depart at 9 40 PM. How on earth is this possible ?

In an unprecedented weather condition, MH148 further delayed by 2 hours. Reached KL as per their time and as expected connecting flight to HYD is missed and this time they were given reasonably good accomodation. I was holding my nerves and soothing my family to stay calm and relax.

Twist in tale and completely unprofessional and unethical attitude is surfaced now, when my wife reached KL airport on Jan 20th to board HYD flight, she was told they missed to book ticket for my kid stating they forgot (is this an international carrier or a local taxi service), she broke up now (just imagine if your family is in same situation).

She was issued an infant ticket for my kid and he was on my wife's lap through the journey(still dont understand how is this possible legally).

I want this epistle to be escalated to highest possible means and demand explanation

Ticket details

My wife : QZNVPL
My kid : QZNWLX

17/1/2018, flight MH2638 to Kota Kinabalu from KLIA
Luggage was late for collection at delivery conveyor belt. Lost of external hardisc from my luggage was notice when I unpacked my luggage at Promenade Hotel.

Request to return back my external hardisc because it contain my work information.

External Hardisc are with pink fabric cover.

Please return to me as telephone no: [protected]

3 years ago I fly with Malaysian Airlines for the first time and was pleasantly suprised at how good the experience was, and I have flown many times after. However my last experience with your company means I will never fly with you again!

I flew from Bangkok to KL on the 11th Jan which was delayed 3 hrs however I was provided free hotel and breakfast so no complaints there.
Then I flew KL to London on the 12th Jan which was delayed 1hr.
On both flight's the standard and attitude of your staff was at a much lower level than when I have flow with your company before!

However the above although annoying was not the reason I complained.

Together with the above the final straw was when I got home to find out I had money stolen from my checked baggage which was in the possession of your airline overnight during my layover in Kuala Lumpur on the 11/12 January.

The money stolen was not of significant monetary value, probably under $10 but was all the foreign currency I had collected over my 3 years of travel! All these countries I would never visit again, memories stolen from me by your staff or people you employ to handle my baggage.

Previously I had told people to fly with your airlines however after this journey I will dissuade people from using your airline.
The delays I can take, but the theft of my treasured currency and the memories associated I will never forget!

Ref: K53K6L

She can't get the connecting flight due to the previous cancellation flight from GZ to KUL on MH 377 14:40 (eventually delayed till next day 24th evening. Unfortunately, we need to purchase another ticket for her to travel from GZ to taipet BR 707 with additional cost RMB 3091.

In the midst of checking in at Platinum counter at KLIA on 24th Dec for MH 366 with another 4 family members, the ground staff tild me that we cannot cancel the ticket otherwise the returns from Taipei to KLIA will be voided. We are helpless but to make sure she has the valid returns ticket, We had been reminded the ground staff to follow up closely and revert, if any.

Unfortunately, while checking in in Taipei for MH 367 (K53K6L) we noticed that it left only 2 travelers under the booking number. Teoh Hsin Jou was unable to proceed further due to cancellation of the ticket and we again, without delay further, issue another ticket at the cost of TWD16, 929, ridiculous. We can't leave our kid behind! (Ticket Number [protected]).

With all the mess above, we are here to seek for a reasonable compensation for all the above.

James Teoh (Platinum Member [protected])
email: jt.[protected]@gmail.com
Mobile: [protected]