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Malaysia Airlines
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1.5 1006 Reviews

Malaysia Airlines Complaints Summary

118 Resolved
888 Unresolved
Our verdict: With Malaysia Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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M
7:21 am EDT

Malaysia Airlines delayed luggage

Yesterday we arrived in penang after flight to kl from denpasar bali and was in transit from kl to penang. Final flight mh1162. On arrival in penang only 1 piece of baggage arrived from 3 pieces checked in. The one we received contained my husbands clothes. His medication was in one of the other cases as was all my clothing. I had nothing to wear and we were approached by airport staff at carousel to say there was no more baggage. Gist of the matter is we were taken to a counter to report the two bags which had not arrived. A property irregularity fotm wss completed. We were eventually told to leave airport as they could not tell us when our luggage would come as their systems were down. This morning I had to go and buy myself something to wear etc. The hotel called on our behalf last night already. Malaysia airlines eventually informed our hotel that the "lost" baggage was coming on a very late flight at 01.30am.
We eventually had it delivered to our hotel today just before 2pm. Now, when we received it both cases were open. The strap around case as well as combination lock was open. The cases are damaged. It appeared that someone had gone through our things. Presently on the face if it we cannot say if anything has been removed.
We would like some answers. I have taken some photos.
Look forward to hearing from you soon.

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3:46 am EDT

Malaysia Airlines poor service and poor instruction given

I'm [removed] a frequent flyer from Malaysia Airline. I would like to launch a complain on the flight I took yesterday, 30th October 2016 6.55am from Penang International Airport. I m flying from Penang to Kuala Lumpur then continue my journey from Kuala Lumpur to Kota Kinabalu then to Lahad Datu. (connecting flight)

Flight Information
Booking reference WD35L
e-ticket 2322440445587C2/586
MH1137 (Penang-Kuala Lumpur) [protected])
MH2610 (Kuala Lumpur-Kota Kinabalu) [protected])
MH3018 (Kota Kinabalu-Lahad Datu) [protected])

I m very disappointed with Malaysia Airline for their services and repond time toward these situation.

I arrived at Penang International Airport at 0530. I had already checked in my luggage and went to Gate B1 and waited for my flight heading to Kuala Lumpur with full excitement and hope that i can reach my destination on time. At 0655, there is no announcement regarding my flight and the screen from the Gate B1 did not show ‘open’.I went to the counter and asked the person incharge at Gate B1. The staff verbally informed me that this flight might be delay in view of one of the spare part from the aircraft MH1137 need to be replace. I understand the situation, I took my seat and waited for further instruction. There was no formal announcement to all the passengers that the flight was delayed till 0715. When all the passenger curious about the status of the flight, all the passenger surrounded the desk at Gate B1 and asked for clarification. There was no formal announcement regarding the flight status and the delayed time after all these.

Around 8am, staff informed all the passengers that boarding on aircraft MH1137 that the spare part will bring by another aircraft from Kuala Lumpur at 10am flight. Then a formal announcement was made, saying that the flight will be delayed till 12pm. Some of the passengers were very unhappy for these unfortunate incidence. I understand the unfortunate things can happen and I patiently waited for the spare part to be replace. The staffs at Gate B1 were very helpful that time. They tried to changed all our connecting flights and slot in our connecting flight as soon as possible.

At 12pm, no announcement was made. Everyone were excited and queuing up for boarding. At 12.10pm, staffs verbally told the near by passengers around the counter, saying that the aircraft has not been repaired. All the passengers was in distress, some scolded the staffs. The only verbal order that been received was “ you need to wait for the repair to be done and we are not sure about the duration.” & “ we are awaiting further order from headquarter Kuala Lumpur.” We waited from 12pm to 3pm, there is still no solution for this matter. No announcement or instruction given.

Some passengers scolded the staffs in Gate B1 in a very rude manner. Later on the staffs arranged another aircraft that heading to Subang by “Firefly” for that particular family members that scolded the staffs that heading to India.

I though there was a plan to all passengers that boarding the aircraft MH1137. However, there was no further action taken for those who sitting quietly. The staffs quietly arranged those passengers who are irritable and slot them into another aircraft that is heading to Kuala Lumpur. I were shocked with all these action and very disappointed. There was no proper instruction and order given to ALL the passengers. In addition, the alternative plan was only given to passengers who were irritable and not those who need to catch the following connecting flight.

There was around 20 passenger left behind (include me).At 5pm, the person incharge come with a solid plan. The remaining passengers will all join the bigger aircraft that heading from Kuala Lumpur to Penang MH1165;boarding at 2055. We waited in Penang International Airport for more than 12hours. All the remaining passengers were extremely tired. Most of them who waited were foreigners from UK and they will heading to UK once they reached Kuala Lumpur at night.

Last but not least, I m very disappointed and I hope you all can improved on these matter. The reaction time to these matter is too long.There are no proper instruction and orders given by the staffs. Furthermore, the staffs did not treat all passengers equally. They select passengers randomly(passengers who are in distress) and not base on urgency for the following connecting flight.

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C
11:55 pm EDT
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Malaysia Airlines flight retimed

I have booked my flight from Kuala Lumpur to Perth with the original flight time as follows:
KUL PER 930AM 300PM
PER KUL 430PM 1000PM
I made my booking in Jun 2016 for traveling in Jan 2017.
Recently, I have received an email from MAS informing me of my flight retimed and the new flight time is as follow
KUL PER 1945PM 0120AM+1
PER KUL 0225AM 0755AM

I rang up MAS to tell them how unhappy I was with their decision to retime my flight. In addition, I am traveling with young kids and the new traveling time is really putting a lot of stress on my young travelers. I told MAS why I choose to fly MAS instead of their competitor is because I like their flight time! But now the new flight time is even worst compared to their competitor.

I was then told to send an email to gccc.[protected]@malaysiaairlines.com to voice out my concern. I received a reply email with the following information :

"For your information, at any time after the booking has been made Malaysia Airlines may change the schedules and/or cancel/terminate/divert/postpones/reschedule or delay any flight where Malaysia Airlines reasonable consider this to be justified by the circumstances beyond Malaysia Airlines control or for reason of safety or commercial reasons. In the event of such flight cancellation or retimed by Malaysia Airlines, we will carry you at the earliest opportunity on another of our scheduled services on which space is available without any additional charges subject to fare brands and seat availability.
However, our management have come out with few options below:

i.ONE FREE CHANGE ALLOWED TO DEFER TRAVEL DATE UP TO ONE (1)
MONTH LATER FROM ORIGINAL DATE OF TRAVEL WITH PENALTY FEE
WAIVED SUBJECT TO SEAT AVAILABILITY ON SAME RBD.

ii. REFUNDS -NOT PERMITTED BUT MH ALLOWS TICKET TO BE CONVERTED
INTO MCO (voucher) FOR FURTHER TRANSPORTATION, ONLY WITH VALIDITY
PERIOD OF SIX(6) MONTHS FROM MCO DATE OF ISSUE. "

Do I have any better options other than i or ii?

I just want my kids to enjoy themselves in this long plan family vacation.

I seriously hope MAS can re-consider their decision and bring back the original flight plan. Please think about your customers before you made any major decisions that will affect your customers traveling plan. Please always have your customers at heart.

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LIng Soon Ing
, MY
Jun 05, 2017 8:25 am EDT
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Dear Sir,
Since my flight MH3695 leaving at 3:45 pm on 11 June, 18 June and 25 June from Sibu to Kuching was retimed to 8:45 pm, I cannot fly because my meeting in Kuching is at 6:00 pm, please refund all the tickets for me.
My tickets numbers [protected], [protected], [protected] and [protected]
Thanks.
Yours sincerely,
LING SOON ING

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7:42 pm EDT
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Malaysia Airlines flight

I checked in at medan and told the desk I was flying to vietnam. They asked how long I was going for and where I was going next and by which means of transport. I explained 15 days, to cambodia and by boat. They accepted this and I got my flight. This morning I arrived at kuala lumpar airport to catch my connection flight and they told me I cannot enter vietnam without a flight out. No one told me 24 hors before in medan and I couldn't find a flight in time and missed my flight. The staff were rude and unhelpful. I am furious. The staff are incompetent and if there was an issue I should have been warned at the beginning of my journey whilst I still had time to book another flight. Not when I was checking my baggage in to complete my journey. This left me with no time to sort a flight or boat out of vietnam. I booked a flight to vietnam as they requested and now I cannot even get there. I would like another flight to vietnam and an apology or a full refund. I am so angry and upset.

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Wine Is Good
Wine Is Good
, US
Oct 22, 2016 6:46 am EDT

Why are you blaming the staff in Medan, which is in Indonesia for not telling you that you would need a flight from Vietnam (a separate country) that staff in Kuala Lumpur, which is in Malaysia, an entirely different country, told you would need? You are dealing with 3 separate countries here. One is not required to know the restrictions of another, you the visitor are. This information is provided by request by phone, fax, email, or by visiting the customs website of the country you are visiting.

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A
8:23 am EDT

Malaysia Airlines rude flight attendant

Dear Malaysia Airline
trhis morning i fly from Jakarta to Kuala Lumpur by MH0726, i found 2 very rude flight attendant, the first was man, passanger ask about drink and the flight attendant mentioned it but the passenger didnt hear it, and the flight attendant said "nih tengok, tengok nih, nak ape" and directly i was thinking how come u asked that passenger tha way?

second problem is when i used the lavatory, female flight attendant came and know the door loudly and i came out then she said "see there so many people waiting" but i dont even used the lavatoy for 1 hour, bot even 5 minutes because i only have pee and she knocked the door very loudly.

what kind of attitude was that? pooooooorr service

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KP Ong
, MY
Oct 10, 2016 1:20 am EDT
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4 Sept 2016 Ref KZWWF and 7 Oct 2016 ref XCKZX paid extra to choose the seats, the end both seats flight back to Malaysia is not what i choose. Feeling cheated by Malaysia Airline, cause did called to support service centre to confirm seats and the Fijian staffs confirmed all in order but the end, ...
More terrible was on 2/10/17 cancelled the flight MH 0782 and change flight, no phone call or SMS to inform. Continue was lost the baggage till get it was 3.00am. Actually before i flight on 2/10/16 i did do some report/complaint to service support, they kept promised before flight will give me a call, the end none than said cant do anything that management decission. Beside email the customer care they said will reply between 7 to 14 working days (i reported on 20/9/16) till todate not receive the reply yet

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H
12:38 am EDT

Malaysia Airlines flight delay and customer service

Hi. My friend and I booked our 14 day holiday to Bali from London Heathrow 20/09/16, stopping at Kuala Lumper in between. Our flight to Kuala Lumper had to be redirected for 4 hours to Singapore because of 'poor weather conditions'. When we eventually flew back to Kuala lumper, having missed our flight to Bali already, we were told that we could not fly to Bali until 'the next available flight' on 12:00, 21/09/16. With this we have had to wait over 3.5 hours for our new boarding passes and have to miss 2 whole days of our holiday, that we paid for. When I asked your team how they were intending on refunding this for us, they walked away.

This is disgraceful customer service by this airline and I will be sure to tell my family and friends not to fly with you if and when possible. We have been treated with no respect and no empathy towards the fact we are missing out on our holiday that we had planned 7-8 months in advance. 2 days we will not be able to get back.

I will be speaking to my insurance and I will be assuming that you will do you're best to compensate this holiday to both my friend and I.

Regards, Hollie

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A
9:05 am EDT

Malaysia Airlines service

Salam Sejahtera!
Berkenaan dengan penerbangan saya daripada KL - Phuket ( sila rujuk gambar ), bagaimana MAS Airlines boleh "mengajikan" seorang pramugari yang sangat biadab. Dalam penerbangan saya lihat dia memarahi penumpang sesuka hati, saya juga terlihat dia berlari seolah jijik bila ada seorang penumpang kanak-kanak muntah dan sehingga seorang pramugara lain menghulurkan tisu kepada ibu kanak-kanak tersebut. Berserta dengan penampilan pramugari itu yang saya rasa tidak kemas ( walaupun tidak cantik ) berserta dengan perangai yang "tidak cantik" juga.
Pada mulanya saya berasa itu tidak menjadi masalah sehinggalah dia memarahi saya dengan muka berlagak dia, saya duduk sebaris dengan seorang ibu bersama dua anak kecilnya ( yang mana seorang masih bayi ). Suami kepada perempuan yang sebaris saya ingin menukar kedudukan dengan saya untuk memudahkan dan menjaga anak mereka. Saya mengangkat tangan tanda isyarat ( utk memanggil ) pramugari itu yang berada dalam 3 baris dihadapan saya, pramugari tersebut daripada jauh membuat isyarat tidak dengar dan saya menaikan nada suara tentang hasrat menukar kedudukan sama ada dibenarkan atau tidak. Secara emosional pramugari tersebut datang ke arah saya dan bercakap "kenapa awak tinggikan suara " berulang kali dan saya membalas "dah you tak dengar saya kuatkanlah sikit suara", pramugari itu dengan angkuh berserta muka berlagak masih cakap "awak tak boleh tinggikan suara". ( bahasa yang mudah : kenapa bodoh sangat dia ? Dah saya panggil tanda isyarat datanglah, barulah saya tak cakap kuat. Bila dia guna isyarat muka macam tak dengar aku tinggi suara marah pula, lepas dengan berlagak cakap aku tak boleh tinggi suara . Dah dia yang pekak tak dengar ),
Selepas itu saya ada bercerita dengan kawan saya yang duduk dibelakang saya, dia juga ada bercerita mengenai pramugari yang sama bercakap dengan intonasi dan gaya bahaya yang kasar kepada seorang penumpang yang tidak memakai tali pinggang keselamatan. ( kenapa tak nak pakai tali pinggang?, bukan ke sepatutnya dia bercakap "encik, TOLONG pakai tali pinggang ).
Sebelum turun daripada penerbangan saya ada membuat aduan terus kepada seorang pramugari dihadapan dan dia ada mendengar dan bertanya apa cerita sebenar yang berlaku ( bermakna dia tahu ada sesuatu yang berlaku ) . Saya harap pihak MAS dapat memberi maklum kepada saya apa sebenarnya masalah pramugari tersebut dan kenapa tersangat kurang ajar.

*untuk makluman pramugari tersebut berbangsa India dan bernama Masnani ( Misnani, Markoni ke apa saya tidak pasti tetapi pramugari yang menerima aduan saya tahu siapa pramgurai yang kurang ajar tersebut).
*sila maklumbalas di email - [protected]@gmail.com /[protected]

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L
5:48 pm EDT

Malaysia Airlines service

On august 31, 2016 I rang the hotline and spoke to an agent that we cannot fly on september 3, 2016 with booking reference ktq2h mnl to kl kl to mel due to my 2 year old son being admitted in the hospital for dengue virus fever (Life threatening disease) which I can provide medical certificate on both hospital and doctor but unfortunately even though this might be our case the airline still charge us with additional cost to move our ticket. I have booked a domestic flight to catch our international flight and spoke to them they just asked me requirements and have been great they moved our ticket with no further cost. How is this even fair?

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MAS_d_worse
, TW
Sep 12, 2016 9:48 pm EDT

Well I also try the customer service line [protected] and was put on hold for 2 freaking hours before I get to speak to some body.
Imagine how painful my hand was holding the phone for 2 freaking hours. When I complained to the staff, he can bluntly tell me to
write in to complain to customer service. What nonsense is this airline doing. From BAD to WORSE!
Now they have stopped using the call queque number and re directed the call to some company which seems more professional
in the way they answer but then.. goodness.. the english slang was so heavy at times I feel I dont even know what the he is saying.
so now its nightmare on MASline.

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G
7:14 pm EDT

Malaysia Airlines my ticket cancelled without notification vacation ruined

I booked flights from phuket thailand to sydney australia (L2tfr)
After booking i called customer service to make a change to my departure
From phuket. After 150 minutes and 2 days of calling i was assured my change had been made and i was sent a new itinerary.
While trying to check in i was told that my ticket had been cancelled and told to call customer service. No notification was given of any problem with my ticket prior to my arrival at the airport. I spent another hour on the phone with customer service and talked with a senior rep by the name of wayne.
He explained to me the error was theirs but they could not get me on the flight i had booked or any other flight the same day. I was told to go home and someone from customer service would contact me to try and set up new flights. 15 hours later and nobody has contacted me. As of now this error on their part has cost me in usd $717.30 for the flight, $852.51 for non refundable hotel in sydney, $254.70 for non refundable flight to cairns aus. And $439.26 for hotel in cairns aus. Non refundable. Total in usd $2, 263.77
I do not see myself ever using this airline again. Worst customer service i have ever encountered in all my travels.

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darren_skynet
, AU
Sep 05, 2016 1:55 am EDT

Never Fly Malaysian Airlines...Air Aisa is more reliable

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10:57 pm EDT

Malaysia Airlines communication

I travelled from chennai to Darwin on4th September 2016. Currently I am holding one world sapphire membership before I travel contacted customer care and I confirmed I can checkin 3 pieces of luggage but in chennai airport staff were not allowed checking 3 pieces and also they charged $60

Regards
Chandeasekar

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10:42 am EDT
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Malaysia Airlines reservation department

I seriously don't understand how a company could hire a irresponsible person to conduct a duty as a supervisor. I have to mention the name of the person at this point. He is Nick. From reservation department. He failed to speak to a customer and he has been so rood to the customer. I totally embarrassed when he cut the call suddenly and he didn't fil my solution for the problem. I have not satisfied with his work when he is keeping raising his voice and he being so like not have a customer service skill. What i can say is he shouldn't get the position as a supervisor, when he don't have a customer service skill. It's so weird to see a supervisor can't full fill his duty that the company assign him to be. And he so dare to ask a customer that to wright a complaints about him. Omg i never seen this kind of person before.

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4:36 am EDT
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Malaysia Airlines customer service phone service

For a whole week I have been calling the MAS hotline number without getting to speak to an official. It keeps saying that there is a long call queue and advice us to take their call back service. But there is no prompt to enable the call-back service!
So we end up listening to MAS advertisements for hours on end.
This has been happening everyday for the last 1 week!

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ashoklb
, MY
Aug 31, 2016 12:26 am EDT
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MAS phone service sucks! This is nothing new. Overtime you call at any time, weekend or weekday, they always have the same recording & expect you to wait 30-45 minutes on the line. Which company make customers wait in the kine for 30-45 minutes- you sure do build a lot of goodwill that way!
And then they offer call back service & they take about 30-45 minutes to call you back & heaven help you if you are busy - tied up in meeting or driving etc & can't take their call - the won't even bother to call you back again.
so you have to call once again - listen to that silly woman screaming- singing? FLY MALAYSIA... & then book your call back again.
Silly airline.

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ashoklb
, MY
Aug 31, 2016 12:18 am EDT
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I have faced problems several times with MAS, that whenever i pre book my veg meals, when we arrive for check in, we are informed there is no such booking request. During my last flight on Mas to Mumbai, the same thing happened- I was travelling with my wife & they told me they had a veg meal booking for my wife but not for me. Even the seat bookings I had prebooked, they said no such booking in their system. Thus the said the flight was full & my wife would have to sit in a different row far away.
When i protested about this- they upgraded both of us to business class!

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6:30 pm EDT

Malaysia Airlines enrich miles (frequent flyer)

My family and I (6 enrich members) travelled on emirates (Code share) with mh from aug 1 - 7, 2016 from kl (Kul) to rome (Fco). We had booked to stay at holiday inn aurelia under the ihg hotels and resorts which was a link in the promotion email I get from enrich.

I called enrich / malaysia airlines on the 1300 number before I travelled and after I travelled but it was never easy to talk to anyone. When I did talk to someone and after explaining at length to ask how the double miles that I would earn if I stayed at ihg according to their promo email, they tell me that they can't solve the problem and I had to write an email to enrich. I write to enrich and 2 weeks later, no replies on my emails to them.

Issues:
1) I later called back the 1300 number and i'm now told that enrich takes months to reply emails. Months? Which century are we living in now? I would expect 24 hrs for a response on questions on emails.

2) the 1300 number has a callback service. It says you won't lose your position in the queue. I was 3rd or 4th one time and I called at 10am in the morning. The call back was at 12 midnight. 12 hours to deal with 2-3 customers? Actually it was more like a 'missed call' - you can even pick up the call. I have also received callbacks (Other missed calls) at 3am in the morning. Who calls their customers at 12 midnight or 3 am in the morning?

3) the 1300 number line is not a toll free line. It's expensive. And customers are on hold for 20 - 30 mins sometimes as the call back service (Which we now know doesn't work) doesn't get offered sometimes. And sometimes, the lines get cut in the middle. I have had to call enrich like 8 - 10 times in the last 2 weeks to resolve my issue on claiming missing miles.

It's saddening how bad the service is in malaysia airlines / enrich. Enrich does not have a contact number. They do not take calls from customers. Only emails (Which I now find out is answered in months). What sort of service is that?

If I wasn't a malaysian I would've given up on malaysia airlines and enrich a long time ago. I hope they fix their ivr problem, their callback service at unearthly hours and their expensive 1300 number that they expect their customers to pay. And their enrich response times. It's sad how bad their service is nowadays.

Rgds
Ms low

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11:22 am EDT

Malaysia Airlines service

I live in uk over 17 years.. I always took malaysa airline to go back to malaysia.. Last month I was spent nearly 4000 pounds.. My flight was on 18th of july from heathrow to kuala lumpur, which is mh004. That was such nightmare, air hostess gave us a terrible service, they had such a poor attitude towards the customers. On the flight back, flight number mh001 on the day 10th of august, the air hostesses also gave me and my child a dirty look when we asked them whether there's any kids meal available for my kids or not, they can't even help us for my kids meal. Do you think curry rendang chicken is suitable for a 5 years old boy? I'm seriously dissapointed on your service. And there's another point, when my kid fall asleep, you guys didn't gave him a meal even though I did ask. You guys have a extremely bad service, and again, i'm dissapointed, so I won't take malaysia airline ever again in my life.

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darren_skynet
, AU
Sep 05, 2016 1:58 am EDT

Never Fly MAS again...Air Asia is better

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12:02 pm EDT
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Malaysia Airlines ground staff/check in counter

Service yang sangat mengecewakan yang kami terima dari kaunter malaysia airlines (Staff perempuan, ynag jaga kaunter bagi kelas economy)
Kami telah menempah tiket sehala untuk 3 orang dari kuala terengganu - kuala lumpur, penerbangan 9.15 malam pada 20 july 2016.

Booking reference no - kx9nw
Di mana pdf tersebut menyatakan nama ketiga2 penumpang, no seat selected, itenary detail, fare break down and no tickets issued, kesilapan di pihak kami adalah kami tidak aware tentang no ticket issued dan kami tidak membuat online check in terlebih dahulu yang menyebabkan kami tidak dapat menaiki pesawat tersebut,

Namun, ape ynag lebih mengecewakan adalah sikap pekerja malaysia airline itu sendiri,

Ashraf - saya tak tahu tiket saya tak wujud
Staff - sepatutnya awak perlu ada no ticket bermula dengan 22xxxx (kalau tak silap)
Ashraf - manalah saya tahu... Ingat kan bila ada booking reference, semua ok... Ape yang perlu syaa buat sekarng
Staff - awak call no malaysia airline 1-300-xxxxx
Ashraf - pengalaman saya berusaha denagn customer service melalui panggilan telefon sanagt lah teruk... Tak pernah berangkat telefon tu
Staff - memang pun... Memang payah dapat pun
Ashraf - saya tak tahu sama ada duit saya dipotong atau tak dari account bank... Sebba saya tak semak baki yang tinggal... Kalau duit dipotong dari account saya... Saya perlu buat ape...
Staff - call 1-300-xxxx (again, ,)
Ashraf - boleh tak puan call on behalf of myself, untuk confirm kan tiket, , , (maksud sya, , , , boleh saya saya beli tiket batu.. Etc,.. Etc,) )
Staff - tak,.. (seolah menyatakan bukan tanggungjawab staff)
Ashraf - ok lah.. Boleh tak puan check... Kalau flight tak penuh saya nak beli tiket baru on the spot, (lebih kurang macam tu lah ayat dia)
Staff - tak boleh... Kaunter tiket tutup. (check flight penuh ke tidak pun tak boelh ke!)
Ashraf - saya nak balik uk... Adik sya nak balik us, macam mana in?
Staff - saya tak tahu... Boleh tak tepi sikit,... Ramai lagi kat belakang nak check in...

Drama hari lain... Dengan staff lain..
Ashraf - syaa ada urusan denagn kaunter malaysia airline
Staff - kaunter tutup
Ashraf - bile kaunter akan dibuka semula, saya datng esok, kaunter buka ke tak
Staff - kaunter tutup... Tak tahu bile kaunter akan dibuka semula

Malaysia airline, ,. Please inilah calon staff anda yang perlu diberhentikan
Staff seperti ini.. Tidak layak untuk berada di kaunter check in... Ini bukan nya penerbangan tambnag murah... Staff seperti ini merugikan malaysia airline sendiri... . Imej malaysia airline yang sangat buruk, bertambah buruk dengan staff seperti ini...

Wassalam...

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caili
, GB
Aug 14, 2016 11:15 am EDT

I live in UK over 17 years..I always took malaysa airline to go back to Malaysia . .last month I was spent nearly 4000 pounds ..my flight was on 18th of July from Heathrow to kuala lumpur, which is MH004. That was such nightmare, air hostess gave us a terrible service, they had such a poor attitude towards the customers. On the flight back, flight number MH001 on the day 10th of August, the air hostesses also gave me and my child a dirty look when we asked them whether there's any kids meal available for my kids or not, they can't even help us for my kids meal. Do you think curry rendang chicken is suitable for a 5 years old boy? I'm seriously dissapointed on your service. And there's another point, when my kid fall asleep, you guys didn't gave him a meal even though I did ask. You guys have a extremely bad service, and again, I'm dissapointed, so I won't take malaysia airline ever again in my life.

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caili
, GB
Aug 14, 2016 12:36 am EDT

I live in UK over 17 years..I always taken malaysa airline. .last mont I was spent nearly 4000 pounds ..my flight was 18th of July from Heathrow to kuala lumpur..horrible service..The air hostess gave me and my child a dirty look when we asked them whether there's any kids meal available for my kids or not, they can't even help us for my kids meal, do you think curry rending chicken is suitable for a 5 years old boy? I'm seriously dissapointed on your service. And there's another point, when my kid was fall asleep, you guys didn't offer him a meal even though I did ask. You guys have a extremely bad service, and again, I'm dissapointed, so I won't take malaysia airline ever again in my life.

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1:17 pm EDT
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Malaysia Airlines flight

I am Mohammad Reza Rahmati
I am Canadian Citizen So I don't need a visa before arriving to India and on my arrival Indian Authorities will stamp my passport and let me in.
But on July 20th 2016 I had a flight booked through Internet from Malaysian Airline to kuala lumpur and from there to Delhi But in checking in they said we can not let you go since you do not have visa from India for many times to many person I explained as a Canadian Citizen I do no need to get visa before arrival. No body listened to me and finally they transferred me to air Malaysia office who was pretending to help me he said it is holiday everywhere is closed and no one answers and without Indian visa you can not go . While Air Malaysia Call Center is open 24/7 and he better than every one knew that finally me as a disable person having Parkinson's Disease on wheel chair many time passed between 2nd and 3rd floor in Phuket international Airport and even forced to leave wheelchair my log gage was returned and my flight was canceled in last minutes then i tried to get help from tourists assistance since I went over limit in using my credit card and no left could not pay for taxi hotel or food .
I TAC of Phuket they helped me to apply for Indian visa :
I paid 1500 Baht for online visa
400 Baht for photo
1200 Baht for taxi minibus and bus
3600 Baht for hotel in Phuket
While I paid 900 for each night of hotel in Delhi
5700 Baht to Air Malaysia for booking and no show penalty and last minute Cancellation .
Totally so far not going to Delhi I lost 14100 Baht when I arrive Delhi I would have serious problem for payments .
So I am Going to make your company pay by making a lawsuit against your company for unreasonably stopping me from my travel for putting me as a disabled person under pressure and stress and making me do lots of not necessary expenses while I'm alone and absolutely nobody helps me.
I booked and paid penalty for a flight on July 24th I need a flight scheduled for me to Delhi tomorrow I paying back for my forced unnecessary expenses I need amendment for two days.of frustration and stress.
The flight I missed was from Phuket in Thailand on July 20th at 14:05 MH795 to Kulalampour and flight MH195 from Kualalmpour to Delhi

The flight I booked today July 24 the from Phuket MH791 from Phuket to
Delhi and MH790 from Kul to Del I need same but for Jul 22nd and amendment of my financial and mental damag.

Or a lawsuit will be run.

Regard

Reza Rahmati

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Narumol
, TH
Aug 25, 2016 3:11 am EDT

Hello, Mr.Reza
I'm Narumol. I wanted to help you but I can't contact you. Anyway, I wanna know how about it's going? If I known that you saw the problem with airline, I would certainly help you. I hope you're fine and everything goes well. I want to contact you. How can I do this? Please contact me back soon to my email narumol.bm@gmail.com

Take care
Narumol

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4:54 am EDT

Malaysia Airlines flight delayed and worst service

On the 10th of July 2016 I was on flight MH2521 from Kuching to KL with my daughter. I had a connecting flight with Saudi Airlines but was unable to check through my luggage as it is a different airlines. The filght STA was 1615 but ATA 1622. Due to the fact that I have to recheck in my luggage I missed my flight with SaudiAirlines. The ground staff and officer Halmy Baharudin was extremely rude and unprofessional handling my situation and misfortune. I had to pay extra for a new booking not to mention extra money for hotel to sleep as I have a daughter to take care of and comfort. I know you are of different company but I am a customer and have a next flight, why is it you choose who to help and inform the next flight of our delay or connecting flight? I was informed that that that another customer manage to catch his flight because MAS airlines infromed another airline that he is delayed with his flight. Why can't the company co-share with the other flights to give the best flight experience to the customers to prevent baggage issues and problems and to not waste extra money on other unexpected things such as hotel, food and transport. What if I don't have enough money on me or have no help around? What will my daughter and I do before our next flight out? There are many issues to consider and this was a very stressful and horrible experience in my own country and own airlines. So please prevent this issue in the future and fix the problem.

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jonbbbbbbbrfgrfrfrf
, US
Jul 20, 2016 8:14 am EDT

Next time please spend some extra money to stay overnight in KLIA or KL. It is very risky to connect flights between different airlines just to save a few ringgit. No one owe you anything. Penny wise pound foolish.

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11:39 pm EDT
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Malaysia Airlines baggage

Hello

I had a nightmare experience with Malaysian airline. I booked online from Jordan to Auckland, New Zealand via Malaysian airline. I was asked to pay extra charges for some over weight in my first leg and then I was suprised again in Kuala Lampur asking me to pay $550 additional charges for 10 KG. I had not enough money and they were no help. I called customer service very poor service reply and no help at all. I had to leave 10 KG of gifts in the airport after trying and trying to seek help but no luck. I really dont recommend this airline to any one at all taking the facts that their service is very poor besides charging me when I booked online an insurance intended only for Malaysian citizen without prompting me whether I would like to buy it during the booking process.

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12:03 am EDT

Malaysia Airlines customer service catastrophic!!!

Flight reference N*MH0853.
I traveled with my family from Vietnam to Bali with stop in KL on 29 June 2016, when we arrived to Bali and got off the plane, after 10 minutes I realize that we forgot the camera on the plane. I was very quiet because we were the last to descend and I thought the staff would return the camera.
I went to talk to customer service, they sent me to Malaysia Airlines in the first floor of the airport and then again the customer services of Garupa Angkasa to which they answered me " the plane took off back to KL, sorry "
We were sitting in row 21 A-B-C-D and my husband 22-A, in front of us a family from Hawaii that we were talking all the time.
So, nobody only the airline staff may have found the big camera Cannon in one black bag with all the cables and my last pictures.
I'm very upset about the actittud and the lack commitment to passengers.
I hope to recibe an answer about this ASAP!

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8:40 am EDT
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Malaysia Airlines online booking and check in

Booking ref: k35cw

To whom it may concern

We wish to lodge our request for a full refund of the booking reference number k35cw.

We booked online on 21 june 2016 for return airfare from melbourne to kl on 23 june 2016 returning on 28 june 2016 because we just received distressing news of my mother passing away. Your booking system accepted our booking even though our two children passport was going to expired on 7 december 2016. At the check in counter, the staff processed our baggage and boarding pass and never once mentioned that our two children cannot travel. Only at the boarding gate that your staff refused to allow us to board. These are the issues that caused us great pain: -

1. It is obvious that your system did not stop the customers when they book online.
2. Your check in counter staff also failed to inform us.
3. No compassion was shown by your staff towards our bereavement.
4. Our children did not get to see their grandmother for the final time.

We therefore feel that your airline has not perform it’s duty of care towards your passengers as such we hereby formerly request for a full refund of the airfare we paid.

We await your reply to this matter.

Regards.

Yours truly,

Mun swee hooi

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Update by Sam Hooi
Jun 26, 2016 8:41 am EDT

Waiting for reply

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Shilpa Merchant
, US
Jul 08, 2016 6:58 pm EDT

My booking Ref is W4HPZ

I have travelled from Mumbai by MH 195 on 7 th July and by MH 853 on 8 th July from KL to Denpasar Bali.

I am sorry to say it was a nightmare .Flight was delayed from Mumbai .Then after a 7 hr wait at KL airport the airline informs me my name is not on system and I cannot fly after a confirmed booking.After a major battle I got on the flight and repeatedly asked if my bag was loaded and they said yes.

On landing at Denpasar no bag .I have come to Bali to attend a wedding and have no clothes to wear .

Please please ensure that my bag leaves KL airport tomm morning and reaches me in Bali at the Ritz Carlton hotel by tomm afternoon.

My luggage tag no is [protected].

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Phone numbers

1300 883 000 1800 552 9264 More phone numbers

Website

www.malaysiaairlines.com

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