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Malaysia Airlinesflight cancel without inform-ktc4j-ticket no. [protected] and [protected]

My flight xmh3471 from limbang to miri 12/5/2017 already cancel but never inform us by mail and phone.
All my business appoinment delay and we waste time at airport.
At airport also no food and mineral water to supply.
Now we want to claim insurance for cancel flight also reject.
Maswing very bad service and no responsible.
Please reply us as soon as possible.

Wk
May 18, 2017

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