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Makro Online
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2.5 723 Reviews

Makro Online Complaints Summary

268 Resolved
454 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:27 am EST

Makro Online organics shampoo

On saturday the 24-09-2016 I purchased some goods at Makro
I came across a bargain for Organics Shampoo & Conditioner, where you receive 2 1 litre's for just R100 bucks.-(Serial number [protected])In the month of October I only made use of this product and now have an open wound on my daughters head which refuses to go away, that i literally had to consult the doctor's first now a specialist that is treating this.

What was I sold? why was this so cheap? pathetic service provider I will never use your product again!

I have searched for a complaints dept for Organics directly and guess what?
I could find nothing that is the reason I am on Makro's complaints page.

I demand feedback, imagine how many other people are affected and nothings been done about it.

Cheap products that suck! I prefer spending more money on GLISS/ELVIVE they never disappoint me!

I have attached my proof of purchase including a picture of my daughters head at this very moment, Organics would you put up with this?

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7:54 am EDT
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Makro Online 2 x gopro hero for r2499.00

On Saturday the 29th of October I purchased 2 gopro hero's which were bundled together and marked for 1 price of R2499.00, when I get home which is 2 hours away in phalaborwa I find that one of the boxes does not have a camera in it just the accessories . I had to drive back the next day to collect my other camera the person in charge of that department says it was only supposed to be 1 for that price. I disagreed because I asked other staff about it and they confirmed it was 2 for that price and makro being a huge chain store part of the Walmart group they cannot mislead and falsely advertise to customers. I further spoke to the floor manager Piet Moekwena and he then confirmed it was a mistake on their side, he agreed that I will get both for the price I paid which is R2499.00. This was fine until he found out that the box of the 2nd camera is R4800.00 and he said he will have to get higher authority to release it to me but he will definitely do so and deliver it to me on Thursday the 3rd of November in which I wasn't happy but I accepted anyway and he said I should trust him that I will receive it. Piet did contact me yesterday the 31st of October and informed that everything was still fine he then phoned me today 1st of November to let me know that he will not be giving me the 2nd gopro due to reasons that made no sense because he had already assured me of the delivery and accepted the wrong advertising . I then phoned his store General Manager, Thabo and queried the situation. The GM had no sense of customer service and gave me a stiff attitude as if I was wrong in claiming that their staff had incorrectly priced and informed me of the items price. He refuses to accept that makro polokane was wrong in packaging both gopros together and giving me the customer what I saw it advertised for. I am extremely disgusted in how makro Polokwane can lie and cheat its customers out of false advertising and just hope to get the situation resolved.

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6:29 am EDT
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Makro Online bad and poor service

On tuesday, 18 October 2016 around 15h50 I went to Makro Wonderboom to purchase the two packets stayfree for R40.00 special. I received a quotation first and then asked for assistant as i needed to buy for R3500.00 for a CSI project. When I got to pay the items the cashier couldn’t capture the items with the amount as indicated on the pamphlet. it needed her to punch the items one by one and it was 175 packets of stayfree sanitary pads. She called in the supervisor to assist with capturing the items at once but the supervisor struggled as well. After the long struggle they called in the manager Trevor and still the struggle continues and they called the other Trevor. Then after struggling one of the Trevor s told me to go and come back the following day because head office was close and there was nothing they could do. The item doesn’t want to be captured in bulk even when tried by four or five, them the other sanitary pads price increases to R37.00. I was so angry, disappointed, disrespected and humiliated by the level of bad, poor, incompetent service i was provided. No one wanted to take responsibility for changing the price as they didn’t want to be accountable. I was frustrated when i was told by the manager that i must leave the items and go home inly to return back the following day. Firstly they didnt ask how urgent was the items i needed, they didnt even asked if i stays around the area if i had the transport to return whenever they going to sort their problem. After a long struggle the managers left me there stranded with junior staff which was also frustrated as they couldnt help me i wanted to leave the items and go and take my money and presence where they value it and respect it. The cashier and the supervisor wanted to help as far as they could but the system couldn’t allow them. It was after a long long wait and frustration that they called in a guy who gave me the quotation and explained to him what happened until he tried to make sense of the situation and then went on and changed the price of the pads so that it allows me to purchase the items as indicated on the pamphlet. I was so relieved that finally help has come my way until i had to be checked by security. The items were checked and counted unit by unit wasting another time, and only to find that the other box that was given to me it was actually the incorrect box of pads. by that time there was no one to assist with bring the correct box to me so that i can leave the hostile premise of Makro store. It took me two hours to buy the stayfree sanitary towels that i needed and as a results i missed another opportunity to buy other items at the other stores for my project. I was with my two kids they were very frustrated, hungry, thirsty, tired from a day at school now had to put another extra two hours of bad service. I am so hurt i dont know if it was a different colour the matter could have been handled differently or is this how the makro stores want to be remembered by customers? The feedback i am going to give to the rest of the world is the first hand experience of some sort that i will never ever forget. I also pray that I dont go back there because clearly my money is not needed and valued. The attitude i was given clearly shows that we still have a long way to go for a better, effective and efficient service delivery. I now have to arrange transport for my kids to be taken to school because i cant take them as I need to meet the deadline of buying other items in other stores of which could have been done yesterday but because of the bad service I have received. and I have to work under pressure because of a simple price change that was refused to be done immediately and the incompetent staff that handled the transaction. Even if you can look at the video footage you will see how long it took for me to get the items I needed. Words cannot explain how I feel now. It is totally unacceptable and I am so appalled to this point. I can go on and on explaining how I feel.

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9:23 am EDT

Makro Online violation of cpa

I went to purchase a jojo tank and pump from makro on the 7/10/2016 at makro woodmead. Makro advertised the 750l jojo tank with pump on their website and their instore printed brochure for r2299 as per the attached image. They had 4 in stock and I went to pay for 2 at the tills and the sales person refused to process the purchase as the item was marked for r4299 on their computers. The item number 302097 is advertised at r2299 from the 25/09/2016 to 10/10/2016. I I showed them the price on the brochure and the website and they did not want to honour the transaction. I explained that that this was in violation of the cpa as they made no attempt to correct the price on the website or set up a notice at the stand where the brochures were displayed for consumers to pick up the brochure. Despite my complaints to management, they did not want to give me the benefit of the transaction and I feel violated as a consumer.
Being part of a global brand like walmart has made makro more arrogant.

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8:20 pm EDT
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Makro Online staff service

The staff at Makro Carnival dragging and destroying the name and reputation Makro stores had probably work hard to build. People there have no sense of humanity, no customers courtesy, no sense of urgency. Thy walk very slaggyshily, They facial expressions shows no remorse for the mistakes n worse even their supervisors are absolutely no different. I went to purchase a number of items for my daughter who's going for a school camp, including a sleeping bag and water bottle and plastic crockery (plate, bowl n cup). Because I'm clueless about buying this items I quickly seek n assistance from the staff on the floor. Firstly there were lots of staff members working around but no one seems interested in helping me with the sleeping bags prices, later a gentleman who finally offered himself gave me a sleeping bag that he said it was on special after going through few different ones. Same happed with water bottles n crockery. The worse is when I got to the tills to find out all the items marked down by the staff, given to me by the staff were actually not at the price. It took the supervisors n cashiers together with floor helping staff about 20 minutes to finally tell me that all items were priced wrong n displayed prices don't match the scanned prices n I had to pay more than I anticipated. There's nothing painful than leaving store with a sore heart n even regretting going there. Those people developed a Makro stores phobia in me as I will never forget the experience. I recommend that they all should be taken for further training or re-do the enter training process. Customers don't deserve to be treated that way.

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6:32 am EDT

Makro Online ryobi p-65 petrol lawnmower - ref 2380368

I bought a lawn mower at Makro centurion on the 15th of July and it was broken the next day without even cutting 50sqm. My problem is when I bought the mower i was told by the sales lady that if anything happens to the mower it would be replaced for the next 2 years but when I returned the mower 15 days later they refused to fix or replace I got a quote to pay R1300 plus. Now Im talking to both Ryobi and makro and non of them are helpful.

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6:01 am EDT

Makro Online debit card being cloned

Just want to inform you that my debit card was cloned on 4 September 2016 at 11h59 at till nr 29, invoice nr 514 and cashier nr 162 according to the Fraud investigation findings from Standard bank. A few fraudulent transactions then took place and I had to stop all my cards. This caused a lot of an necessary inconvenience for me as I had to take a days leave at work to resolve the issue. The incident took place at Makro vaal, please check your cashiers for interaction with any suspicious individuals who might be exchanging any form of device or of the sort.

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4:43 am EDT
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Makro Online dstv package including the installation

I went to Makro Wonderboom on the 4 August 2016, i bought the DSTV with installation package, they said i must use this number and arrange the installation, after many calls to your installation people, my DSTV is still not installed, today 8 August 2016 they tell me theres no stock, Why must i make all the calls, why do they give me reference numbers and contact numbers to that is off and not working and when i call them again they tell me theres no stock, they must find now somebody else and how longs that gonne take? This does not give your company a good name because i bought the product from you now i must struggle with these people to come out and do the installation thas not even happening and everyone at home cant watch tv. This is bad service, I wish i havent listened to the people and should have just went straight to Multichoice self. I must make arrangements before they can go out, now i must struggle just to get service out of your people, after all of this would you really think i must tell people to go to your store?

Melanie Van Vuuren
[protected]
66 Braam Pretorius str
Wonderboom
Pretoria

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2:15 am EDT
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Makro Online makro - poor customer service - product breaks immediately after warranty

First of all when ontacting Makro via email '[protected]@makro.co.za' I wait for more than a week for a response, then another few weeks for follow up feedback.
I purchased a LG Microwave from Makro about 2 years ago and it does not power up anymore. So just after the warrenty period according to them, the microwave breaks. However, on the Microwave there is a sticker that has the following on it 2 + 3 years warrenty. I am not sure how this works. I took the machine in for repairs and to my suprize there are 3 others microwaves like mine there as well. So Obviously there is a problem with this model (MS4440SR /00), it feels like I wasted my money.
I get a call this morning telling me that I must pay R200 for a quotation and they will let me know what the repairs will cost. I guess it makes more sense to buy some other product. Anyway, this is so dissapointing as I am a regular shopper at Makro.

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6:14 am EDT

Makro Online personal injury

On Sunday 29th May 2016 between 11:10 and 11:30 I was in the freezer section at the Makro Store at Parkway Avenue. I was bent down at the chicken products in which I purchase regularly. I noticed whilst looking at the chicken there was a colleague who was arranging some of the shelving. I bent down for the second time whilst choosing the chicken in which a whole shelving unit fell on to my back. At the time I just wanted to get out of there as I was quite shaken and did not know what to do. I purchased my items around 11:30 and returned home. At the initial time the shelving hit my back hard causing pain and discomfort in which over time has got worse in particular at night in which, sleeping on my back is quite discomforting. The shop attendant asked if I was okay however as I was quite shocked I just responded yes and left immediately. I feel this issue needs addressing as the precautions to prevent this accident were not followed appropriately.

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4:36 am EST
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Makro Online repair centre

on 19/01/2013, I buy a Acer laptop at Makro Woodmead, makro advertisement said, the Acer laptop is 3 years warranty, and I also Confirmed with Makro sales, it's 3years warranty,no additional conditions.
on Jan. 2015, the laptop usb port is not work, makro service centre told me, I must pay repair fees, because Acer office said, my laptop is 1 year on system. and then told me a lots of nonsense.
I have receipt & Makro advertisement can proof when I buy the laptop, makro promise 3years warranty, but Markro woodmead manager said, sorry they can not help me.
Now, I see, makro receipt & advertisement is all wastepaper.

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4:49 am EST
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Makro Online disregard for the customers

I I'm highly upset with makro at the moment! I bought a washing machine from makro in edenvale, three months later it breaks!
we take it back, they cannot replace it but they will get it fixed for us, they take my details to organise the service providers to fix it for me, all good and dandy! a week goes by and still no one has contacted me about my washing machine.
I phone the women back who took my details and told her I'm still waiting for someone to contact me about my washing machine, her reply was i'm sure they will phone you soon. week two. still on one has contacted me.
I am very upset because how do they expect my family and I to be without a washing machine for two weeks?
it is very unprofessional they way they are treating this matter, no sense of urgency what so ever, total disregard for the customer.
never ever will I buy anything from makro again...

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5:04 am EDT
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Makro Online makro meat - mr ec elders [protected]

To whom it may concern<

I have intentionally added my husband’s store card number so that you may go and check to see without a fail monthly we do our shopping at the store and December we spend R7000 now to a store as huge as Makro I understand this is a small amount of money but in the economic struggle we find ourselves in to me it is a huge amount.

I enjoy my experience monthly shopping at the store and so does my kids the prices are reasonable especially the kiddies books etc. The meat is packaged well and really a good quality grade in fact I consider myself a “Makro custodian” encouraging all colleagues and friends to go and experience it for themselves. But this month I was disappointed no disgusted at the quality of the meat I bought. Yes I understand it was not lamb but the amount of fat that was on each chop or meat was ridiculous. Meat is weighed per kilo but the amount of fat I cut off and that countered as weight It is clear that I have been “robbed” there is no other weight to put it see attached pics for oneself. No I am normally not a type of person that wants reimbursement or vouchers but in this case I expect to be compensated I through half of the chops away as the fat on there was really of a poor quality, grade and standard and more important dangerous to my families health and that I simply take offensive.

I have sent you this email direct in the hope that this will be taken up seriously and viewed in a serious light that I will receive feedback and compensation. I have not posted this on along with pics on Facebook as I feel that every store should be given the opportunity to respond before that route is taken as pics of this nature and information can really damage the image and reputation of a store amd honestly this has been my first and only bad experience.

Looking forward the feedback

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7:04 am EST
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Makro Online bad attitude at makro - crown mines

I am utterly angered by the service I got a makro today [protected] at 12:20). I resolutely state I will never purchase at the crown mines establishment again.

One of the service staff, Celestine (telesales department), treated my associate and I with disregard. We were waiting to pay at a till and when we asked her a simple question, her attitude towards us was distasteful and condescending.

My associate had asked if it is possible for us to pay at another till outside of the demarcated area, as she and 2 other staff were busy at the till.

I seemed to have angered her by asking for her name to lay a complaint, she proceeded to raise her voice at me and with a bad attitude asked if she should call the manager for me. She smirked the whole time as though she didn't even give a damn.

This non-courteous attitude and reaction from her, was made worse by the fact that, even as the floor manager spoke to us she kept pointing at us from afar and making ill-mannered comments. Even the makro staff who were standing next to us, told us about her bad attitude and that nothing has ever been done about it.

What i find sad is that this complaint probably won't get noticed. She'll continue to treat other customers like this. Losing one customer may not even be a slap on the wrist, but sooner or later it will add up. The crown mines establishment's reputation has been tarnished forever in my eyes.

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3:42 am EST
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Makro Online used apple mac air book sold to me

Good day I would like to share my experience with my purchased of a "SO CALLED"new Apple Mac air book from Makro Port Elizabeth... Got down to opening my new pc to find that it was used and registered in by someone else .. I then return the item to makro and was given a bit of a runaround and eventually refunded and told that Apple supplied them with a refurbished product that they were unaware of ... I have contacted the apple distributor in South Africa and they shifting the blame to makro.. Makro has responded my compliant as follows :::
On Monday, November 25, 2013, PE E-Mail wrote:
Hi Siraaj
My apology for the poor shopping experience .
Please let this not be your final impression of the Makro and Apple brands.
Is there anything I can assist you with further?
Regards Ralph Kuhn...

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11:50 am EDT
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Makro Online challenger trailer

Hi
My name is Aubrey Swanepoel and on 26/07/2013 I purchased a Challenger Trailer from Makro Centurion and as yet could not register it in my name due to difficulties in obtaining the correct paperwork from Makro. After travelling all the way to Centurion (220km from my home) twice, the problem has not yet been resolved. Could you kindly advise me on what steps to take next.

I can forward all the e-mails to and from Makro if requested

Thanking you
Aubrey Swanepoel
[protected]@live.com
[protected]

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9:39 am EDT
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Makro Online promotion repeated within 6 days at much less

Makro had HD PVR decoder on promotion up to 14/03/2011 and within 6 days the same item went on promotion again for R300 less. I bought the item the Monday and the Friday of the same week received promotional e-mail that the HD PVR decoder is now on promotion for R300 less from the Sunday 20/03/2011. I just feel that the period within which the same item goes on special is unfair. Any reasonal person would have held on for the extra 6 days to buy the item at R300 less.

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1:48 pm EST
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Makro Online blackberry 9300

I bougt a blackberry phone at makro on the 04/02/2011. The phone gave me a problem and my insurance replaced it for me. With the amount i payed for it. So i whent back to makro to buy a phone again. Now the price whent up with R500 Total of R2500 and they were not willing to give it for the same price i payed a few weeks back. On the same bar code as the firts phone. So i believe they must refund me on my R500.

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Constuby
, US
Jun 22, 2016 4:00 am EDT

I went to Makro to exchange a Sony Playstation 3 which I received as a gift from work. Being a female i have no use for it.. All I knew was that it was bought at Crown Mines as a bulk purchase by my company. I advised a gentleman by the name of Gift Moloele to contact Crown Mines as i did not have the receipt. He said that is outside his job description because clients commit fraud and expect him to help them as well as he do not know who to ask because his company is so rich they receive bulk purchases daily. So it was impossible for him to do so. I was taken aback.The whole time he assisting me he's also assisting other clients simultaneously. All i asked was for him to pick up the phone and make the call. Was that too much to ask? Did that warant me to be labelled a fraudster?

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11:40 am EDT

Makro Online appliance can't be repaired

I bought a Russell Hobbs breadmaker 10 years ago, which I have only used about 6 times. I recently took it in to Russell Hobbs in Booysens to be repaired, but Andries, their service manager, said that my particular model was not imported by New World Industries, and must have been imported directly by Makro, and they can't repair it. I went onto the Makro website a week ago, and complained but have received no response. How long should appliances last for? I have a Magimix that I bought 32 years ago, and I can still buy spares and have it repaired! I have bought many appliances from Makro, but I am concerned about the repair policies. I asked Russell Hobbs what would happen if I took the breadmaker to Makro for repairs, and they say it would be sent to them and they would have to return it with the same comments as I was given.

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10:25 am EDT

Makro Online this is shocking service

I went to the Camping section of the store to buy a lantern, there was no staff member to offer assistance. However, one staff member walked by and saw I was looking for assistance, he then called on one of the two guys(who are responsible for the camping section) who were JUST STANDING some distance away from the lanterns, and he then rightly walked away. The guy who was supposed to help me didn't even bother to come over to assist me, instead, without me asking for it, he chose to shout to me that the price of the lanterns was above the lanterns themselves. I then shouted back that I saw the price, but I wanted to enquire more about the item. If he had bothered to come and assist me, I would have asked him to advise on how to extend the life of the lanterns, the 2 I bought early in 2008 both seem to have reached the end of their life, none of them works already!

Without even asking what I wanted to enquire about the lanterns, he then began shouting back that it was battery operated blah blah blah, I then waved at him in disgust and walked away and out of the store, after paying for the calculator I bought. He didn't even care to see me walk away. This is shocking service!

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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