[Resolved] Makro Stubenvalley — 10" vodafone tablet 24 month contract
On Thursday 8/12/16 our local news paper had a Makro advertisement inside. They advertised this vodaphone tablet bundle. 10" tablet 24 month contract for only 89 per month plus 500 megs included. And it stipulated clearly that this deal start on the 9 th of December 2016.
I stay 50 kilometers from the shop. Leave work early, short time and drove to Makro to do the deal. When I got there, the lady told me that the stock has not yet arrived from their suppliers.
This is very poor from Makro side. The manager himself, wasn't much of help either.
I have now lost 4 hours from work. and has driven 100 kilometers and lost R 100 on fuel.
I am very disappointed in that branch
Work : [protected]
Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.
jacobs.gb's Response · Apr 24, 2019
No updates, asked to speak to a manager, who refused to speak to me, said he has nothing to say... Really???? is this the type of service you get after you paid for an item and have not received it more than a month later??? I am shocked!
Renik's Response · Jul 06, 2019
Keep asked for additional information, but all information has been supplied, online store and and date but sure what else is needed
Makro Online Customer Care's Response · Aug 27, 2019
Thank you for taking time to contact us.
Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if your matter has been resolved so that if not, we can offer you further assistance.
Looking forward to your response.
Makro Complaints Board Team
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