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Makro Online / quality of delivered goods

Robin Hills, Johannesburg, ZA

I ordered prizes for a company conference that we are hosting from Makro Online. Two of the prizes are Bluetooth speakers. When they were delivered, it looked like second-hand goods. The boxes were opened and full of dust. The one speaker wasn't even wrapped in the plastic that it was supposed to. How can I give this to people when it looks like it's been used before?! I need this to be replaced!

Makro Online
Makro Online
Makro Online
Makro Online

  • Makro Online Customer Care's Response, Nov 21, 2017

    Dear Adriaan,

    Thank you for contacting us,
    Kindly provide us with the order number and your contact details so that we can make arrangements and assist further.
    Apologies for any inconvenience caused

    Kind regards,
    Makro online team

  • Updated by AdriaanB, Nov 22, 2017

    Order Number: 3519551
    Contact number: [protected]

  • Updated by AdriaanB, Nov 22, 2017

    Please, this is urgent. Can I please have this sorted out a.s.a.p?

  • Makro Online Customer Care's Response, Nov 22, 2017

    Dear Adriaan,

    Thank you kindly for your prompt response,
    We have escalated the query to our fulfilling store for further assistance, we have also included you in the communication for direct contact.
    Our in store team will be in contact with you and assist accordingly.

    Once again, we sincerely apologise for the inconvenience caused
    Kind regards,
    Makro online team

  • Updated by AdriaanB, Nov 22, 2017

    Thank you to Endrick Rikhotso for the great service!

Ad
Nov 21, 2017

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