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2.5 723 Reviews

Makro Online Complaints Summary

268 Resolved
454 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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3:55 am EST
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Makro Online store general manager

Hello

I started working at makro a month ago and as soon as I started the store manager Chris wearing didn't seem to be keen on me I had one day of due to sickness when I came back the next day he called me into office and started shouted saying your [censor] at your job, you may as well go home a be sick again and very rude from then we never got on he used to just dig at me everyday and my girlfriend came into the store to do some shopping and he was rude to her she said hello he just looked at her and walked away and she tried smiling on the way out he just cut a dirty look and looked away, on the 12/11/2017 I was ment to go in to work for some over time but I had family issues I was unable to make it I rang lots of times and no one picked up the phone so when I went to work the next day I started getting on with my work and he called me When I was picking in front of customers and started shouting saying I was a deadbeat I might as well [censor] of and go home and be sick and going round to other staff saying look at him another dead beat worker I feel that was not professional inform of the customers and it's not a way to speak to your staff he told me to [censor] off and go home so I got my stuff and left I want an apology from him to myself and my girlfriend I am disgusted I have never been spoken to like that by an manager or staff member I worked hard at that job I did over time when needed and he treated me like that

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5:38 am EST
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Makro Online non-delivery of ordered item

I bought a dishwasher at Makro online 29 Sep 2017 and after waiting patiently for 21 days I had to call them to find out why now I was not receiving my goods, they told me there was a delay which no-one bothered to tell me about. They gave me a new timeline which also passed and I was the one who had to call them again to find out what is happening, which they told me they received the machine but the box was damaged so they opened it to check if it was damaged and they will deliver it to me bubble wrapped. I refused that as I don't what else could have been damaged and they said they will order a new one. A few days later I followed up how far was my order, they told me the machine is no longer available at the supplier and they offered me a substitute which was not comparable to the one I bought including the colour, being white when I ordered stainless steel. I have not heard from anyone since, calls go unanswered or the person is not available and there is no response to my mail.

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11:10 am EDT
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Makro Online service by mongezi at the tills (packer)

I visited Makro Centurion on 31 October 2017 to buy Huggies Gold Boys Megabox size 4. The shelf only had girls size 4 and boys size 5. The merchandiser on the shop floor did not bother to assist me, he just said the people who pack that item did not come to work. When I got to the till I asked the cashier if she can help me, and the packer (Mongezi) immediately asked what the product is. He left to get a forklift driver to take the item down and returned with it, I then asked if there are more and he said yes. When he returned he found the items returned to the top shelf and requested the forklift driver to take down another one. This guy's service deserves a big round of applause and prize

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3:58 am EDT
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Makro Online wrong barcodes leading to false promises and terrible managers

Dear Makro
I am still waiting for the Multimedia Manager Deon to call me for the past 2 months now regarding the marked down Epson Projector that we found at the discounted items.
It was a demo item without a box, remote or cables at a very good price, but the Manager said that apparently it was the wrong barcode and needed approval from head office to let it go but couldnt phone h/o immediately that Saturday, he will call us back.
After 2 weeks I call him where he said that it was approved I could have it at R299 he was just waiting for h/o to fix the costing.
A week later I went to the store to follow up, I called numerously and until today, not once did he ever returned a call as he said he would. (I have all the call records if its required).
Everytime it was continued empty promises, from strikes happening as to where they had to send the unit to the supplier to have it checked out and fixed before releasing it to us.
My last conversation with the Manager, he was short tempered, he said that he didnt have to do this for me, then slammed the phone down while I was still busy talking.
If anything it was a mistake made by Makro who marked down the unit incorrectly, the Manager who carried on with his false promises who said that I will get it at that price, but I was taken for a bloody fool wasting my time and money, driving and calling after a Manager!
I want to know what Makro will do about this because I wont deal with Visser again.
Regards
Natasha

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12:53 pm EDT
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Makro Online the staff attitude at makro vaal

I was at Makro Vaal today, and very disappointed at the service received and also the attitude of the staff and management, towards me as customer. Makro Vaal errected a big tent in the parking area with the last stock final clearance sale, I selected some sportgear, when I got to the till to pay there were 2 tellers sitting around, after I had to ask a staff member (Nobiki Mandlase) to assist she inform me the systems offline she can't help me while i was still talking trying to find a solution as to how to complete my purchase her private cell phone rang and she ignored me and answered her phone i informed them that i was in a hurry could we please find a solution she called a supervisor who called another supervisor who toke 15 min to arrive and i said that their attitudes was not professional and i was going to report it the supervisor tried to intimidate me, threatened us and even toke a picture of our car and number plate if any harm should come to myself or my vehicle as a result of this complaint futher steps will be take we also have pictures that was taken after the threats and witnesses to this incident

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7:49 am EDT
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Makro Online online shopping - order no mak431767

Dear Makro
I'm a regular online shopper at numerous online shops, I order pay for items that comes from China, and this get's delivered in 7 - 9 days.

We placed and order online, had to pay for and then after I phoned about 7 times only to discover my order is delayed as the branch does not have stock. Then half of the order was delivered. And a promise that the outstanding will be delivered asap. Yesterdat 4/10/17 I once again had to phone to find out when is the other tables getting delivered. Hello if this is the way you want to run your online business, close it immediately or get a dedicated team to hand orders and pull stock from different stores without the customer knowing that your doing this. Run a professional department and not a make shift online company.

Over the years I have supported Makro and will continue to do so, but I will drive there and pay and collect my own goods, if you dont have it in stock I will then just go to the next supplier and buy there. NEVER AGAIN WILL I SHOP ONLINE> >>>>> BAD EXPERIENCE.

Today I get a phone call, your order will be delivered on the 18th October 2017 . CLOSE THE ONLINE SHOP RATHER.

Kind Regards
Adrian Mare

Very upset and disappointed in Makro as a flagship wholesaler.

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Nov 08, 2017 5:32 am EST
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My sentiments exactly, I will never again order from Makro. You have to beg them to help you when you have paid for your products and they are the ones who should be keeping you on the loop and apologizing.

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5:20 am EDT
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Makro Online philips iron

I have returned a philips iron that is still under guarantee on the 20/09/2017. Why does it have to take 21 working days to repair/analyse.
Please return it to me and i will repair it on my own in less than your proposed time. Very disappointed with this customer service. How much does makro lose by replacing a malfunctioning item immediately? crediblity? popularity?

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Sophia oberoi
, US
Sep 28, 2017 5:40 am EDT

Nice post about Makro Online. Keep it up guys.

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3:20 am EDT
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Makro Online makro germiston bad service - giving out patial information

i bought a Grunding Gas stove on the 02/09/17 with my wife, while buying the stove the lady who assisted us told us to take the installation voucher, it will be used to reduce the amount which we will get quoted on . We bought the stove with the installation voucher. We got a quotation which we couldn't afford, we started looking around for qualified gas installers and we found one that was affordable and we accepted his quotation . On the 16th of September me and my wife went back to Makro to redeem our voucher since we didn't use, to my surprise they now tell me things they didn't tell me when i was buying the voucher . They told me the voucher is not refundable, the lady who assisted us admitted that she didn't see the need to tell us as she assumed we would go ahead with whatever quotation we would get . Our problem is had she told us that this voucher is not refundable we would never have taken it . When i escalated this issue now we are made to speak to a third party company called Servisure . i also found out the lady who didn't give us all the information about the voucher doesn't work for Makro but for Servisure . We buy from Makro because it is a Brand we trust and love, but what Servisure is doing is using Makro's name and reputation to gain money from us without us even aware of it . and you only know about Servisure only when you have issues otherwise its like they don't exist only Makro's name is all you see. I need my voucher refunded back to me and they need to start telling everyone who takes the installation voucher that they must know it is not refundable

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2:29 pm EDT
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Makro Online fridge having a funny loud noise

I bought a Defy fridge on the 26th of Feb and the fridge started having funny noise load after a month or two I reported this matter and 3 Technicians to fix. I have the noise back and am told that the item cannot be changed because its older than 6 months the problem occurred when I still had the warranty. I have reported to Rosina but she tried to send the matter up but I never heard any manager trying to fix the problem or calling. I need to be assisted to this matter either from Defy or Makro cause that's where I bought the fridge. Hope you be assisted soon before i go to Makro and make scene.

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8:34 am EDT
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Makro Online customer service for telephonic sales

Your staff need training on customer service and time management - what is the use of having new technology available for customers when the staff has so much paperwork it takes customer an hour and a half to collect an oder of one product which will fit in small plastic packet - very disappointed in your brand in future I will make use of PnP online.

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10:35 am EDT

Makro Online delivery service

I bought a wAshing machine from Makro Centurion, paid for it on Tuesday. After nobody contacting me, I had to phone to find out about delivery in Highveld Centurion. It is Saturday, I received a call that my washing machine will be delivered this morning. It is now 5:30 in the afternoon and still nothing. I had to change my plans for the entire day and nobody bothered to contact me to explain. You can keep you washing machine. I will not buy from you and I will send my complaint to the consumers act. I want my money back asap. Lynette Cokayne [protected] 😡

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1:48 am EDT
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Makro Online whirlpool 10.5 tumble dryer

On the 1st of August I ordered a Whirlpool tumble dryer which arrived on the 5th of August. When we unpacked the dryer we realized it was completely dented on one side. We phoned the customer service and asked to have the dryer picked up again and deliver a new appliance. We are now one month later and needless to say, we still do not have a new tumble dryer. We have had numerous mails and calls to no avail. We do not get any updates whatsoever. I have asked over a week ago for the order to please be cancelled and my money returned but - nothing. By the looks of it the mails we do get after complaining again and again, seem to be automated replies, as we are always told that this matter will be dealt with with the utmost urgency.
We really feel, that we have been patient enough and have come to the end of the line. Again, needless to say, once this matter is sorted, we will not do business with Macro again.

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Update by Maputaland Guest House
Sep 11, 2017 3:44 am EDT

Dear Macro team. I have had my money refunded, so this matter is sorted.

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12:45 am EDT
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Makro Online laptop paying terms

I bought a laptop at Makro Wonderboom and took it over 12 months term. According to the lady at the counter you pay the laptop for 12 months and after that you pay the interest. I have launched several complains at the store and forever wait for someone to call me regarding the issue. We received several call from your collections department who also said they will get someone to call me.

Please contact me urgently

[protected]@yahoo.com

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4:29 am EDT
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Makro Online service

I would like to lodge a formal complaint about NOEROENISA EKSTEEN “manager” at the Crown Mines Makro

I was at Makro on the 22/08/2017 to return alcohol that we have purchased sometime in July. The reason for returning the good was due to the fact that SAB will be supplying us with the necessary

The staff members namely Anele and Hlengiwe were very helpful in this regard until we go to a point where I told them that I do not wat a credit note or a gift card because I won’t be buying anything from the store anytime soon

They suggested that I speak to the so called “manager” NOEROENISA EKSTEEN

She told me that because I had used my ebucks card to make the purchase, she won’t be able to give me cash back. Of which I understood!

I then asked her to return my points back into the account. She said its ok, however it will take about 7 – 14 working days to reflect in my eBucks card

I asked her to please print out the Makro terms and conditions that clearly state that I need to wait for 7 – 14 working days for my points to reflect

She told me that she doesn’t have the terms and conditions. This is where I got more frustrated, I’m mean this is not a Spaza shop or a tuck shop we are talking about

For such a big franchise like Marko, a lousy manager can’t even furnish me the Terms and Conditions

To top it all NOEROENISA EKSTEEN was sooooooo bloody rude. While I was talking to her, she would just walk away and come back when it suits her

She’d disappear to her office and return when she feels like it

She’s was underestimating me just because I’m black, if it was a white man, I’m pretty much sure she wold have handled the situation much better

She has no manner of approach

She can’t talk to customers – I really don’t know why she was made manager

She than advised that she spoke to the eBucks people and they will try to have the eBucks deposited into my account within 7 days AND she would email me the proof that the email was sent to eBucks

I really don’t care how long it would have taken for the eBucks to reflect in my card, all I wanted was a copy of the terms and conditions in black and white

She didn’t even take my email address for that matter. To this day I still await the email she promised me

I called her senior by the name of Akana Halom, she took my email address and advised that she will forward me the terms and conditions. To this date, nothing has been sent to me, nobody has been in contact with me

Regards

Zanele

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11:06 am EDT
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Makro Online alva santa monica hooded gas bbq

I bought a Alva Santa Monica Hooded Gas BBQ from Makro Silverlakes in Pretoria on 26/06/2017 at an discounted price of R2999.00.

When I tried =to assemble the product I saw that the box did not contain an assembly/owners manual I also found that the box did not contain the small arts required to assemble the braai.

I went to the store and spoke to Albert the manager at the outdoor department, who suggested that I return the braai. On 28/06/2017 I returned the braai, at this given day Albert was in a meeting and he could not assist me in the returning process. I explained to the lady that I do not want a refund but I would like a replacement Alva Santa Monica Hooded Gas braai, she however gave me a voucher for the product.

Albert later the day phoned me and confirmend if would prefer a braai, and I said yes I am willing to wait until Makro have stock, he said he would make the product available at the same cost as I paid for the item.

To date I did not receive any feedback in this regard, I how ever notice that Makro is not getting new stock in the Alva and Megamaster series, as if you are changing to a new brand.

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Makro Online hi sense tv uhd 50

Good day,

Hope you are doing well. I bought TV in Makro Wood mead on 11/07/2017. I had few complaints on the Tv.
1. When i am watching you tube it is suddenly coming out of it.
2. When i connected to HDMI cable it is coming as "No signal"
3. Even the TV is very slow.

So i phoned to customer care, it was keep on Ringing and nobody pick up the call. The service is very bad. Please Phone me on [protected].

Thanks,
Nagendra Thulasi

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Makro Online microwave is not working

I have bought a microwave oven a year back, then it stop working. I took it back for repairs. I have waited almost six weeks, I didn't receive any feedback. After six week weeks I went to find out what is going on, when I came there, the microwave was back, but I was not informed.

I am an old lady, so I had to wait that my son can help me to take it out of the car. Surprise it was not working. I looked online for makro, the email address and the telephone number is not working. Now I must get somebody to help me to take it back.

Can you please help me

Mev NA Cloete
MACRO CARD [protected]
[protected]
.

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Makro Online bad service

My husband and I went to Makro Strubens Valley on Friday 16th June 2017 to buy a tumble dryer, we went straight up to one of the sales people on the floor of the appliance department and asked to be shown the Defy products. We chose a Defy tumble dryer and then went straight to pay for it at the Multimedia department and subsequently went to the Collections to collect our tumble dryer.

Upon arrival we were asked by the security officer where our "Tax Invoice" was, as it was not stapled together with the other slips we had been given and the tumble dryer could not be released.

All the original paperwork given to us had been stapled together by the cashier when we made payment.

We had given the security officer exactly what the cashier at the Multimedia till had given us.

The paperwork was also stamped by security as we left the store to drive around to collections, why were we not asked at this point for the Tax Invoice?

Once we were informed at collections that the tumble dryer could not be released as there was no Tax Invoice, we requested that they contact the teller and ask where our Tax Invoice was.

We were told to go back to the store and sort the matter out ourselves. No effort was being made at this department to help either, only excuses were being offered.

We then drove all the way back to the store and went straight to the salesman who sold us the tumble dryer and asked him why had we not received any Tax Invoice?

The salesman returned back to the cashier with me who originally rang up the item and gave us the slips.

The cashier returned his questions with a stare of complete blankness and apathy, she made no attempt to answer, or even find the Invoice or even resolve the matter.

At this point my husband requested that he be refunded as Nobody seemed to know what happened with the Tax invoice.

The manager arrived, did not even apologise to us for the inconvenience or even attempt to find out what had happened to the Tax Invoice, his attitude was on par with the cashiers, he just said, "give them their money back" and walked off. No Apology Nothing!

I find this service to be absolutely disgusting and the incompetence of the Makro staff is something that beggars belief.

The problem is with the lady cashier.

She did not print out our Tax Invoice and give it to us.

NO ONE bothered to investigate the matter or reprimand the cashier for not doing her job properly.

She caused tremendous trouble, inconvenience and stress to the situation that could have been resolved with a bit of effort for all parties involved, the managers behaviour was no better than that of his cashier.

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Makro Online defy 363 l combi fridge freezer with water dispenser

i purchased a defy fridge from makro on saturday on the 3rd of june 2017 last week which was deliverd on tuesday the 6th of june i am honestly not happy with the fridge first of all the water dispensar works when it wants to and secondly where the water dispensar fits in it is cracked and ridged around the edges i phoned makro they said it is normal it certinally does not look normal to me!the day i recieved the fridge i contacted the sales guy from makro and he advised that it is normal.

i need some one to call me to have a look at this URGENTLY

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Makro Online makro sale - up to 70% not when I tried to buy item on sales table

I tried to buy a Wildberry white toilet seat with duckboard which was on a sale table with a banner `up to 70%`. Item was not priced so I tied for 1 hour to get a price, everybody looked for somebody who was not there, eventually I was given a name and told to go to the till, that person would be able to tell me what the sale price was. The till operator did not know the person ` a zulu name` so she called Snothile Ngwenya how tried for 30 minutes to get help, he said he was looking for Vernon Chetty who was nowhere to be found, , eventually he got through to a Hazel and asked her if he could give me 50% off the scanned price she refused and offered R100 discount - completely contra to the banner on the table, in my opinion the Makro Sale Table is FALSE ADVERTISING

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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www.makro.co.za

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