[Resolved] Makro Onlinemakro unable to stick to their promises

Good day

I placed an order on the 23rd Nov. I was given 7-9 working days for stock to be delivered. I have been following up with Makro's customer service, which told me the last day to delivery would be the 06/12. This morning (6/12/2018) I received an email saying, it will take another 7 days for Makro to Deliver.

I will never order again from Makro, as I could have purchased the same merchandise from some where else and have it delivered already.

Makro your service is pathetic!!!

Adima Ebrahim

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Makro Online Customer Care's Response, Sep 03, 2019

    Good day Adima,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board Team

Dec 06, 2018

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