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Makro Onlinefaulty product returned to makro and has been lost, no refund received

I returned a faulty product already on the 18th October 2018. The courier came and collected my faulty product and took it back to Makro Crown Mines Johannesburg . Somewhere along the way this faulty product has been lost. I submitted proof of receipt of return to Patricia( Patricia.[protected]@makro.co.za) and have been in contact with her at who is still trying to find out what happened to my product after all these weeks. I'm sorry but if is now 8 weeks and there is still no resolve. If my faulty product is lost either Makro need to refund me or get the refund from the courier depending where it was lost . Why must I wait so long for this to be resolved ?

  • Makro Online Customer Care's Response, Sep 03, 2019

    Good day Lauren,

    Thank you for bringing this matter to our attention.

    Kindly accept our sincerest apologies for the inconvenience this has caused you and the delayed response. Please advise if this matter has been resolved so that if not, we can offer you further assistance in this regard.

    Looking forward to your response.

    Kind Regards,
    Makro Complaints Board Team

La
Dec 05, 2018

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