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2.5 723 Reviews

Makro Online Complaints Summary

268 Resolved
454 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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11:29 am EST
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Makro Online negligence on staff behalf-makro polokwane

To Whom It May Concern,

My husband and I were at Makro Polokwane on 24th Feb 2018. We decided to go back the following day to purchase our needed products as the que was very long and we had other priorities to attend to. We were near the exist at the back of the building when I suddenly stepped on a wet and slippery substance next to an empty teller. There was a big mess of something that was messed and not cleaned up. No staff member came to offer assistance or ask if I am alright. My husband asked where the cleaners are whilst helping me up... they just responded by saying "sorry". I was so embarrased with all the onlookers waiting to pay for their items that I just rushed out- my shirt and pants were soaked through to the skin on the left side of my body from the substance on the floor and I didn't want to cause an unneccesary scene. My ankles, wrists, knee, leg and back were paining. I am still experiencing pain in my right ankle, right leg and knee, back, left wrist as well as left side of my body. I have no medical aid or funds to go for a check up to my GP. I do understand my body could just be bruised and will heal, but what if I sustained an injury in my wrist/back or ankle with permanent injury that I could have trouble with in the future?
I need this to be acknowledged and taken up on behalf of Makro Management (Polokwane).
Furthermore I would like Makro to take to task on the poor reaction (should I say no reaction)from the staff who witnessed this incident when it occurred.

I hope to hear a response from you shortly.

Kind Regards

Anthea Nel
[protected] / [protected]

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Makro Online makro germiston online store

I logged a complaint on this website last week on the 9th and I was promised that Mr Chetty who is the online manager at Makro Germiston will respond to me. Regrettably I have not been contacted by him or his representative on the 16th. This is obsolescence and it's unacceptable. I bought goods online on 24th November 2017 and Makro Germiston were handling my order. My goods were not delivered. There were four items of which one was delivered and I had to follow up about the rest of which two came. The last item is still not delivered on 16th of February and I have been in contact with the online manager at Germiston who doesn't give feedback to me and even when I call his direct office number he doesn't pick. When I call reception they put me through to him sometimes he picks up and tell me they're dealing with it with the courier and he will contact me and he will never contact me again. I logged complaints here and nobody else has contacted me aside from an email saying that I will be contacted and yet I'm still waiting for feedback today. I don't know what else to do all I know is I want my money back or even the stepladder that is missing in action can be much appreciated.

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Makro Online washing machine

I have orderd a washing machine 8 day ago. Order nuber is MAK792399. I have phoned two times already asking where it is. In the mean while im sitting without a washing machine. Last night at 20:00 a driver from makro whatzapp call me. I had to call him back due to bad reception and he was very rude saying it is not his problem if signal is bad and cant phone normally due to no money.

I understand you have alot of orders but that is your problem not mine. Im a paying customer just like everyone else.

Im very dissapointed with the service i received from makro really.

Makro : Thank you for placing order MAK792399. To track progress of your order, visit the My Profile section on www.makro.co.za. [protected]

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11:25 pm EST
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Makro Online online germiston store

I'm very disappointed in the way I am being treated by the Germiston manager Mr Chetty. I have been in contact with him to resolve the issue of my stepladder that was not delivered by the courier. He does not call me back with feedback and when I do call him he ignores my calls. The staff also tried their level best to get him to call me but he doesn't. It's been 3 months now of trying to get my money back or even the stepladder. I am starting to suspect collusion. I suspect that they colluded with the courier to steal from innocent customers especially because they know I'm far away in Empangeni and they think i will give up on my money eventually if I am being ignored.

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7:43 am EST
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Makro Online dell ci3/4gb/1tb/15.6:"bundle bought from marko centurion

I bought the laptop op 12/11/2017 and downloaded the office package that went with it and then I could not work on the Internet. I did not think to check my data because I have 1GB a month and never use all my date in one month. I took the computer to Makro the following day (13/11/2017) and they told me it was out of data. I came home and bought another 1GB, same story. I again went in the following morning (14/11/2017) and all my data was again all spent.

I went on holiday and when I came back I took the computer to Returns where they told me that they have to send it away and that it will take up to 6 weeks. Last week a phoned to enquire and they said that Makro will inform me as soon as the computer has arrived. I again phoned in on 6 February and a guy at Returns promised to look into the matter and let me know. He did not get back to me. I again phoned on 7 February and was then informed that my computer has not been dispatched but was still in their storeroom. A technician was supposed to come to the store to fix it. I went in this morning, was there at 9.30, there were 7 employees standing around at the Returns counter, nobody offered to help me. I then enquired where I have to go to get service and at that stage they offered to help me.

I told them it was unacceptable to wait 5 weeks for your laptop and then to hear nothing was done to it. I asked them to refund me as I was not willing to wait any longer. According to them, they phoned a technician to come to the store to fix the laptop or alternatively the technician can come to my house. I also spoke to another manager who confirmed that I will have to wait.

There was no technician that came out to look at the laptop, instead someone from Dell in the Phillippines phoned me. He did not inspect the laptop online, just decided that it was downloads of Windows 10 that takes up my data. Apparently, you do not get a warning of an upcoming update, where you can decide whether you want it or not - it just downloads.

I am 70 years old and do not have that much knowledge about technology. I have an old laptop, and as I said, I never had a problem with my data. I cannot afford to buy more data for all these downloads and the guys at you computer department did not inform me of these regular and big downloads. The computer is now worthless as I cannot activate my mobile wi-fi, as it takes all my data. If the salesperson told me about these downloads I would not have bought this laptop.

I know Makro has a return policy of 7 days and I was in the store twice (as mentioned above) and if they have told me at that stage that the downloading of Windows 10 will be an ongoing thing, I would have returned the laptop.

I must say that I am very disappointed with the service that I have received and it it clear to me that the staff is not properly trained or does not take the time to inform a client of all the relevant details.

I would therefore appreciate it if you would refund me and send the laptop back to Dell, as it is now worthless to me.

Thank you very much and hope to hear from you soon.

Regards

Marie Siebehagen

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Makro Online tom tom

I have a big problem with the rude and inefficient staff including elthea the manager at cape gate branch. I went into the branch in december just to be told that the repairers are all closed and i need to come back in january. I went back on 13 january just to be told to come back on the monday. I went back on 19 january - the tom tom we bought from makro is faulty - i phoned tom tom and they told me to take it to makro to be sent to them. Anathi assisted me on the saturday and on the monday the manager assisted me...But what pathetic service. He promised me the tom tom will be sent to the repairer by tuesday 23/01. I have been phoning makro non stop - leaving messages and phoning to enquire about the repair. I was told by angelique and unathi that they are still waiting for the tom tom to be returned from the repairer. Today 01/02/2018 elthea/althea told me the tom tom was never sent away.

What type of service is this. My husband needed the tom tom because he is travelling cross border.

Althea was extremely rude as well - now 3 hours after i phoned her i still have had no reply from her.

Why does makro sell products and when you have a problem they tell you it is out of warranty...So what if it is out of warranty...I spoke to tom tom and they advised me to take it to makro so makro can send it to them...Why sell products if makro tells me - i was told by anathi - that tom tom is a problem to have prepared...

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Makro Online dell laptop I have purchased for my business gone wrong

0n 07 December 2017 I took the faulty Dell laptop to Makro for repairs because the screen was not visible when switched on, I was told to leave it there and I will receive feedback withing 2-3 weeks, I waited but did not receive feedback the whole of December, I went there twice in January and asked how far is the repair because its been too long, first a gentlemen went into the store room to ask the ladies about my query, they responded from that room saying tell her to wait, the supplier has just opened, they will sms her, second time I got the same story. third time I found the lady that booked the laptop in she told me she will contact repairs and find out what is causing the delay and call me back the following day which is 31 January 2018, indeed she called me the following day and told me to come fetch the laptop (not fixed) and call the repairs people to come fix it in my office, apparently that was the procedure that was suppose to be followed in the first place.

I am so dissapointed in Makro, keeping my laptop for two months without an explanation is really disappointing, my business was not moving for two months because of failure to communicate about the laptop I use for business, I am heavily pregnant, the inconvenience of me driving to Makro so many times to get such pathetic service and queuing for service I did not receive in my pregnancy hurts the most, my makro card number is [protected], please take your laptop back I will go somewhere else and get a better service.

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5:17 am EST
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Makro Online bad service and request for refund ignored

Hi there,

If Makro was clever they would cancel their online division. I placed an order online with Makro and have had no feedback about it.

I have requested a refund of order MAK787345 as Takealot has accommodated me.

Makro Online give no communication.
Emailing [protected]@Makro.co.za and Online.[protected]@Makro.co.za leads nowhere.

I just want a cancellation and refund of order MAK787345. Please send this to the correct department for processing as no other Makro email gives a response.

Regards

Jacqui Potgieter
[protected]

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Makro Online poor service & undelivered product

I've ordered a laptop online on 06.01.2018 order # 768546.
After numerous tries to find out when I can expect delivery... finally got an answer from Alex on 12.01.2018 that I can expect delivery on Monday 15.01.2018.
Sitting home all day waiting... nothing!
Phoned customer care only to find out that delivery was moved to 16.01.2018!
I want some sort of discount on this product for my time & money wasted and inconvenience.
I will not recommend this service to anyone.

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Makro Online makro online service - unethical behaviour

Good Morning

I placed an order MAK768170 on the 08.01.2018 with Makro Alberton for 2 items- Article number 316496EA - Raleigh Ladies 26 inch Alpine 2.2 Mountain Bike White and another item Article number - 316510EA - Raleigh Mens 26 inch Alpine 2.2 Mountain Bike Blue, which as per the online at Alberton was in stock. However upon phoning the store on Saturday they said they have no stock and the item is being sourced from another branch and would be delivered free of charge. Got another call on Sunday saying we can fetch the stock at the Makro Riversands branch. Upon arriving there we were told the order is hanging in the system, and due to it being the weekend no IT were available to assist. We then said fine, and asked them to advise when this will be delivered. Delivery was then made on the 09.01.2018 - received both items, however upon opening the boxes on that evening - we found that we had a problem with the 1 bike. The Ladies bike had a spoke that was bent on the bike, as well as a brake pad missing on the front tyre, and to be honest wasn't packaged as per the mens bike, leaving me to think this bike is either a return / demo model off the floor. So I gave the branch a call on 10.01.2018 to advise that the item is faulty and that they need to replace this item. I have had endless calls between the 10.01.2018 - 12.01.2018 - whereby I am talking to 10 different people and all have different stories and empty promises that delivery will be made on the 12.01.2018 - just been on the phone again to the online department and they all seem very confused as to whether this item will be delivered today or not. This service has been extremely disappointing as I have always supported Makro, but after this and still not having received my item, I will not support them in future. I will be waiting for my item to be delivered today as promised by the Online Manager. thanks

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Makro Online poor service delivery & resolution

I placed an order MAK462587 online. After waiting 21 days during which time I had no feedback at all, I phoned to see where my order was. After 31 days and calls everyday I was finally told that the item was out of stock.
Surely, you are computerised - you should have known by day 1 whether you or your supplier had stock. At any time in the 21 days you could have updated me that you were struggling to get stock, at any time in the following ten days surely you should have known that you /your supplier did not have stock. Finally your only suggestion was for me to take an inferior item, wait until the new year or take a refund. After taking the refund, I ordered with another company and my order was deliver to my door the next day. I find your delivery service leaves much to be desired. Your customer service is also non existent. I received a little sms saying my refund had been processed and you were sorry for any inconvenience. With a problem of this magnitude I would expect at least the following:
1) a notification within 5 days of order that the item is out of stock
2) a daily call each day after 21 days to update me on progress (I think I only received one call from the person who was working on the issue - every other call was made by me even though I was promised calls)
3) A letter of apology
4) A voucher of some sort to compensate me for the trouble and poor service.
The whole experience has left me feeling that you have little value for your customers except to make money. You take advantage of the fact that you have very little competition in the market and are complacent in your customer service because of it. The whole experience has left a very bad taste in my mouth when I think of Makro.
Yours sincerely
Ingrid Kjonstad
Cel: [protected]

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Makro Online refund and gift card online order mak745141

Good Day

With reference to the above mentioned order number, i would hereby like to express and convey my dissapointment in the customer services of your company.
Regardless of commiting to a peace offering which never prevailed, i am disgusted by the poor communication skills of your customer services representitives.
To blatantly ignore several attempts of communication (telephonic & enail) from me the customer after you guys slip up and cannot deliver something i had paid for nearly 2months ago.

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Makro Online meat beef patties

Good afternoon
My husband purchased beef patties from Makro Silverlakes on Thursday 04/01. The packaging says keep refrigerated and use by 08/01.
I wanted to make the patties this afternoon and to my disgust, there is mould around the patties.
Thank goodness I checked the patties before I made them.
Please advise if Makro will either reimburse the money and exchange the product.
Regards
Kisayne Rademan

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Update by Kisayne
Sep 12, 2019 3:27 am EDT

Good day

Thank you for your response to my complaint.

Unfortunately no one ever contacted me regarding this matter. Not what I expected from Makro.

Regards
Kisayne

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Makro Online product bought online

I bought 3x cases of non alcoholic castle online and made payment on 17.12.2017. When I checked it reflected I didnt pay. I sent an email with proof of payment. Got a reaponse on 21.12.2017 from bonole matsolo saying she's attending to the matter. After another few days I sent another mail asking for progress and received a response from her on 27.12.2017 that the money has been allocated however there was no stock. I responded by wanting a different brand of non alcoholic beer and was told today 28.12.2017 that they don't have any other non alcoholic beer available but when I checked they had Becks. They now sent me a mail for a refund withouteven trying to compensate me for my time spent on this matter and thinking about the costs involved by me having to call and mail them for answers and even the amount of time it took. I was also now told to send yet again the proof of payment and bank details. Totally unacceptable and terrible customer service. Will let all my family and friends know about makros horrible service.

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Makro Online red hisense fridge

good day .

i am very annoyed due to the poor stocks makro stores seem to keep .

the above item went on sale on tuesday 19th for 3000.
the very next day i call both amanzimtoti and Springfield both places are already sold out early in the morning .

i kept calling in as i left my details with both the managers to be contacted when stock comes in .

i have not gotten any feedback till date, the amanzimtoti branch a guy by the name of calvin says the stock is gone missing and until they find it they wont be getting any more stock .

this is really unprofessional and false advertising of this product when neither of the stores even have the stock ?

i would like feedback on this .

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Makro Online appliances not delivered

I ordered a fridge, stove and microwave on the 23rd of Nov' 17 (MAK705446), for a new place in Richards Bay. I requested that the delivery be made between the 4th and 8th as I hadn't relocated as yet, so no one will be there to accept it. Received a phone call informing me that I will get the order on the 6th, due to no stock. on the 6th no delivery, I call, and they tell me they will have to move my order to another store, thus was moved to Centurion, but they cannot promise when they will deliver. On Monday the 11th I received an sms informing me that I will receive delivery within this week, and should track my order on their site. I log on and it shows order is complete. On the 13th I give them a call but cannot go through. I then decide to call centurion store, and was told I have collected my order on the 11th.
I am so frustrated and angry, staff is not professional, cannot get through when you call as system is congested by all people enquiring bout their orders, staff promises to call back but they don't and worse of all, I've made the payment but don't have the goods. Read on news about people complaining bout makro online, this was my first and last time buying from makro. I had to survive on takeaways as I don't have a fridge to store food, and no stove to cook. all the appliances and furniture I bought from other stores has been delivered, but not Makro.

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Makro Online mak747570 - price change and non delivery

I ordered and paid for my patio sets on the 2017/11/29.
1. price advertised online is not the price I was charged - Makro wont honor the advertised price - "inadvertent and obvious error" clause in their terms and conditions
2. MakroOnline.[protected]@makro.co.za - do not respond to emails, so why have have this facility
3. still no delivery - there is no stock - 2017/12/06 - at time of placing order, there was stock
4. no updated communication from Makro - 2017/12/13

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Update by Tracey H
Jan 03, 2018 3:54 am EST

I would like to officially thank Carel Debeer, the Fulfilment Manager at Makro Vaal.

Your wonderful service and understanding in getting my order sorted out and delivered on the 16th December 2017. Even the offer to loan me your own personal patio set till the new year as I had overseas visitors and my IN-LAWS coming over on the week-end.

The fact that you took the time out of what I can imagine was a very hectic period to make one phone call to me (I just happened to be in the shop at the time), coming down to the shop floor to personally see me and discuss the problem with the items on my order. We then looked at alternative chairs and within 30 minutes, everything was sorted. You even arranged that Makro honour the price on the Modikwa wicker set. You then promised to make delivery on the 16th, I was very sceptical as I knew it was a public holiday, but my furniture did arrive as promised.

Massmart could definitely do with more staff like you.

Thank you once again for the wonderful service, and yes, I did spend and will be spending allot more money at Makro Vaal.

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Makro Online no reply from online orders.

Hi I have been trying to get through to online orders for 2 days. I keep getting told I am being transferred to the tracking department. I get to hold on for last time 15 minutes and then get cut off or get cut off immediately. Can somebody please call me back regarding my online order. I emailed them yesterday and have still not had a reply.
Shocking service from Makro Germiston

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Update by ronwynne jardine
Dec 13, 2017 12:46 am EST

Hi my order number is MAK718965. Please advise what has happened to it.
Thanks

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Makro Online cancellation request

I have placed an online order on 22 November 17. The order is MAK690575. The order number arrived on the 23 Nov and by I already bought the Items I ordered online.

I want to be cancelled and refunded. From the 23 Nov I have been requesting for the order to be cancelled but my request is not being actioned.

Please look into issue and advise urgently.

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Makro Online gauteng

Hi

I placed an online order and was told that it would take 3 days to get ready and i can collect it at the store, its been 11 working days and ever time you phone in you get told there is a item shortage and that someone will phone you back and never does, today my order was cancelled and no refund was made.

Lavisa at Makro online services it a lair.

MAK750251

Ill never use Makro ever again.

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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www.makro.co.za

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