Makro Online
reviews and complaints

I've placed an online order at makro crawnmines on the 30th of October, then when I went to collect I was told one item was canceled due to no stock, till today I'm still waiting for the refund...order no MAK5437169

It has been 2 weeks since the system is down and cant access these services, what do you do incase of emergencies and death in the family...….. 2 weeks for such a big company to be offline, 2 weeks is a lot and to the customers it looks like there is no sense of urgency.

I bought a cellphone on Makro Online on 25 August 2023, 4 weeks later the product has not been delivered to me.

I have placed my order on the 21 of August 2023 and no feedback or updates regarding my order. When I call their call centre they keep saying they will get back and they fail to do so. I have even sent an email and its still no response.

I purchased a Defy washing machine online ( 27 June) that is faulty. I had it for a week when I called to have it returned. Makro has been non responsive and for a month now they are simply not processing the return or refund. My matter has been escaped many times but nothing happens. My ref number for my first call on 10 July is : 3223176.

The order number MAK3396804

I've returned the item to Makro Wonderboom on the 29 June as per arrangement. I was told that the refund will reflect after 7 days. I haven't been refunded to date. I contact the call center every week to make a followup, to no assistance. I'm always told that they are escalating the call to finance department.

I have been waiting for an order and it’s day 6 now no communication nothing. Firstly you separate it a million piece forget that it’s my time that you are asking for inconvenience my life because of your stupidity wasting my time I paid you for it you not doing me a favour

Returned item on 13 June 2023 - Still no refund, Call centre the worst you will hold on for 1hr. Response from them my refund is with Finance.

if you call finance, they not working in the office, the staff that has your queries off sick.

i am tired i want my money .07/07/2023

I ordered an item online, on the 3rd of July. I've called multiple times, and no one can tell me where my order is or when it will be delivered. Your agents are trained to say sorry, multiple times, but that's all, they can't resolve anything! absolutely useless in online sales. #MAK4751676. This is my reference number, this is all I have.

Placed an online order in December 2022. Still waiting for my refund for the wrong bill being invoiced.

No one can tell me when I will get a refund? Phone twice a week.