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Makro Online
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2.5 723 Reviews

Makro Online Complaints Summary

268 Resolved
454 Unresolved
Our verdict: Engaging with Makro Online, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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5:36 am EDT

Makro Online extended micro-oven warranty

(Samsung 32l grill microwave silver) serial no. [protected]
I bought my micro-oven (Samsung 32l grill microwave silver) around 2014 february and also bought extended warranty (5years) so the warranty is still valid till 2019 february. I booked it for the first time in johannesburg, woodmead in january for repair and it successfully repaired but it only worked for over 3 months and went faulty again. So I booked it again but this time it was not fixed because the supervisor told me that they found dead cockroaches inside the micro-oven for that reason the extended warranty was voided and was canceled.

I explained to him that I don't have cockroaches at my house, makro can go to my house if need assurance, asked him what if the cockroaches went into my microwave under their care because no one opened it when I brought it in and he said there have been there for more than 6 months.

If they were there in january when I first booked it in why did they fix it and not mention any cockroaches. Please help me. Repair ref (2436081)

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1:29 am EDT
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Makro Online poor customer services relating to repairs under warranty

My washing machine which is still under warranty with policy reference number 116228 was collected by Makro on 27 April 2017 for repairs.

On 5 May 2017 I received an sms stating that authorisation has been obtained and the parts were ordered that would take 3 to 4 working days to deliver.

Since 5 May 2017 I have not received any further correspondence from Makro despite numerous calls to [protected], the national call center. Every time when I contact the call center I get transferred to another number where the phone just rings and later goes over to voice mail.

I have left voice messages, sent a sms (as the sms that I did receive indicated that I could reply with a sms) and I even logged a complaint online on 23 May 2017, but still no feedback from Makro at all.

I understand that repairs take time, but as a client I would expect to be informed and be given an indication when the washing machine will be repaired.

You would agree that it is unacceptable not to provide a client with any feedback after a client made numerous attempts through various channels to contact Makro in order to get an update on the status of the repairs.

I would like to request that Makro contacts me and provide me with an update as to when I can expect my washing machine to be repaired and delivered to my home.

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10:28 am EDT
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Makro Online bad customer service

This morning I went to Makro Centurion with my husband in a wheelchair. We couldn't find aro envelopes, as we were looking there comes a lady in the staff uniform, Her name batch was written Eva Manne We approached her asking for assistance & this was her reply " Going around showing customers what they can't find is not my job, I'm an intern & here to do better things unlike going around looking for lame things please find someone who works with those I got better things to do" then she left us. Now my question is why do such people even agree to work at retail if they know that they are not willing to help customers. I'm really not happy with what happened n don't think I'll ever go to Makro in my Life.

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11:22 am EDT
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Makro Online damaged mirror

Today I bouhgt a Mirror from Makro Wonderboom. After we opened it and hang it I saw that the one corner was damaged. Product code [protected]. I am not going to drive back there as I expect that when I buy something new, it will be new. You can phone me and arrange for replacement of this damaged product. Unique reference number on slip [protected] you can contact me on [protected]

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8:24 am EDT

Makro Online laptop

This is the message I sent on the 25th of October 2017 at 10:58

VERY VERY URGENT PLEASE!
My daughter, Carmen Seegers saved for very long to buy her own laptop. She is a first year student at the University of Pretoria. As you know, studies depends on technology at the moment. She won't be able to complete the online work and tests. She bought this ASUS laptop in May 2016. We had to return it the first time on 19 July 2016! She could not use her laptop for weeks. On the 12th of October 2016 we had to take it back AGAIN for the SECOND TIME? I am sure you can agree that this is NOT acceptable for a brandnew device? PLEASE HELP my daughter to complete her studies. We can not take the chance again with this laptop. What would happen if this occurs again during an exam ? All the information that you could need to make a FAIR descision, is on the box (reference number : 2393398) what we put the laptop in when we took it back. The people at CUSTOMER SERVICES promised that it would be handled as an urgent matter due to the fact that my child needs it for studies. PLEASE help! Lynette Seegers (parent of Carmen Seegers)

It is now on the 11th of MAY 2017 and I am desparate to get the service your company promises everywhere! My daughter is a student and insisted that she could handle everything, but it is clear that you are taking advantage of her patience. This laptop broke AGAIN! (the third time since May 2016!) She uses the laptop for studies - she can't rely on this device at all. In February 2017 she and her brother took the laptop in AGAIN to MAKRO, Centurion, but when they arrived at "CUSTOMER SERVICES" the laptop suddenly could connect and they were send home AGAIN. At this point I would expect better understanding from MAKRO as this is what laptop did from the beginning? If it did it so many times before, something is wrong?
You don't send customers home with a device that is CLEARLY defective, even if it temporarily could be switch on? As anyone could predict, the laptop had the SAME problem a month later!

My daughter AGAIN took the laptop to MAKRO and had to leave it there AGAIN to be send for repairs. The last Reference number was 2423641. The date today is 11 May 2017! She still has NO laptop? THIS IS NOT ACCEPTABLE customer service. My daughter saved en paid herself for this laptop and it has been longer at repairs as it was available for her to use? We had to borrow laptops from everyone who could spare his/her laptop for a few days at a time? I can't believe that this is how customers are treated by MAKRO. I did not even get a reply of ANY kind in 2016 from you.
My family DEFINITELY don't want to do any business with MAKRO anymore.

The ONLY thing acceptable at this stage would be a FULL (laptop and Microsoft programme she bought) REFUND voucher which I will exchange at my school where I teach (who does all their shopping at MAKRO at the moment), so that they can give my daughter the cash (which I doubt you will do). She can't rely on this laptop - we don't want it DEFINITELY don't want it back. You do realize that students write some of their exams on their laptops? How do you expect us to except this? We will definitely not buy anything breakable at MAKRO ever again. I am sending this complain to every address and fax number I can get my hand on. I hope to hear your solution before I send it to places other than MAKRO.
Lynette Seegers
[protected]
lynette.[protected]@klofies.co.za

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6:20 am EDT
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Makro Online speed points

Myself and a co-worker turned around at Makro Polokwane's tills today for the 4th time in a matter of 2 months as we could not pay for the goods we wanted to purchase because the speedpoints are not working. We went over the street to other shops and there was no problem paying with the same bank cards so the problem could not be that the banks are offline. I really wonder how much money and sales are lost due to this problem at Makro. Most people today do not walk around with lots of cash on them to avoid being robbed. This is really a problem and seems to be a constant problem.

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1:00 pm EDT
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Makro Online bad service on returns

3 weeks ago I returned a squash racquet that has a warrantee and was bought in february, so it ladted a month. I was told that eould have feedback within 48 hours, ja right i'm still waiting after 3 instore visits and numerous wasted telephone calls. My child has just made the a team and is currently unable to part take as he is waiting for his racquet. Makro told us they waiting for feedback from dunlop, we found out from dunlop that 3 weeks later makro has not even reported this case to dunlop

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3:14 am EST
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Makro Online biltong not fit for eating

Good day,
We were in South Africa recently and bought some biltong from Makro, Centurion to bring back home with us. This was early in February, 2017.

What we found upon opening the vacuum-packed product, was thoroughly disappointing. There is a very strong chemical odour, the pieces were cut without any consideration as to the appearance of the end product, (see bottom right corner of photo). With REAL biltong, none of the lengthy list of additives and preservatives are necessary.

This product was made without any tender, loving care, as real biltong should be.

One thing is certain, we shall never buy biltong from any Makro store again, and shall advise all our friends of this. How you can resolve this problem for us, I do not know.

Karin Spence
Riekele Prinsstraat 30A
9744HM Groningen
Netherlands
+31 [protected]
[protected]@gmail.com

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7:16 am EST

Makro Online bread loaf chewed

When I got the load of bread home, it looked like a rat chewed it. Pretty self explanatory, but please see the attached pictures for the remaining 1000 words. Why do I need to write 350ch? My guess is that the Makro warehouse has a rat problem and my load of bread is the proof. I hope you can respond quickly before my evidence degrades substantially.

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2:49 am EST

Makro Online went to make payment on a hisense 359l fridge on promo

Most disgusting services ever, went to purchase a fridge yesterday (The hisense 359l which was on special and was the last one left) and when I got there the salesperson "kesi" was nowhere to be seen, spoke to a indian women who said she contacted him and he is coming, waited over 30 minutes still nothing so I went out and came back before the store was close spoke to the same women again, said she contacted and I waited like an # till another worker told me they closed and speak to the till supervisor, a indian lady, her response to me was, "what must I do" most rudest women ever. Then the same women told me to speak to the manager vernon who took my details and said he will contact me in the morning and guess what? Nothing.. Very disappointed, ever thing falls on deaf ears. Will be taking this matter up further! Worst part is I paid someone for transport and I will never get my money back

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7:46 am EST

Makro Online hisense u601s and customer service

28 January 2017
Customer:[protected]
At 13:45 I phoned Makro Woodmead to hear about stock availability regarding above mentioned product. The lady on the phone assured me there were 22 items in stock. (I confirmed the Product ID: 326146EA and price with her as well.)

After which I drove to Makro Woodmead only to find the sales people telling me there is no stock on hand. After which I informed them of the above mentioned discussion with the lady, the sales person helping me went to the receiving cage to verify if there were any more items. Of which he couldn't tell if there were actually 22 items or why the lady on the phone didn't tell me that there might be a problem with this item.

The sales guy told me that the batch of this product has not been released and it might be sent back. The person responsible for the receiving/dispatching of this stock was also nowhere to be found. Not even by phone?

In the end the sales people weren't able to tell me when this would be resolved and I could not wait the entire afternoon for receiving/dispatch person to return.

Because of the lack of information relating to the product and it's unavailability, the professionalism of your staff (that couldn't be found) and no alternative suggestions made by your staff, I won't recommend Makro Woodmead to any one.

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11:22 am EST

Makro Online faulty tv, blank screen, taken for repairs last year dec and again this month.

I have a 50 " philip TV still under warranty, screen went blank on Dec it was taken for repairs took almost the whole month without TV minding we paying bills for this TV(dstv).We experience the same issue with the TV again this Month so i personally asked the details of a Technician as it seems as if his RCA is so poorly, they gave me details for your service provide and asked her (Simone) how long does it takes to do the repairs she told me 2/3 days and Makro is the one who is making delays for collections, and my TV was supposed to be collected last week Friday and Simone did sent an Email to zaiboon.[protected]@makro.co.za regarding this and they said parcel is not ready for collections.Makro has been hiding behind people thinking their poor service delivery would not be seen.I have all the conversations between Simone and Zaiboon regarding this from Thursday Simone has been waiting, So roughly it gonna be another month without Tv and i need to know how long do I have to take this TV for repairs?Now and Then ?

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8:20 am EST
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Makro Online samsung j1

Makro special offered a j1 samsung cellphone for r1449, we drove to the store with an excitement to get the cellphone to our surprise we were told that the special was a printing error the cellphones actual price is r1949 and there were posters on the floor with apologies for the inconvienance and i don't understand why would this affect the client and not the store taking accountability and giving us the phone of the price advertised ..Makro is now plotting that the cellphone is out of stock as that's the easiest way of getting out of the mess created ...I am not impressed of such behavior as i used my time and petrol to drive all the way for such sick service.

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3:32 am EST
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Makro Online hisense refrigerator has not been exchanged in 12 days of complaining

I purchased a hisense fridge from makro in september 2016
It stopped working on the 30th december 2016
I called makro
Was promised help within 72 hours
A hisense tech came out 3 days later
He mentioned that the fridge can not be repaired
We were promised a new fridge
10 days later I am still waiting
In this recent hot weather can you manage living without a refridgerator? In durban
Being a buisiness woman I have to shop every day as I donot have a fridge, an inconvenience and financially killing me,
My previous items all went off. On the eve of new years day I had to throw out r2000 rands worth of luxury food gone bad, purchased for a new year party
Your services are pathetic
I spoke to customer services several times
Tracy is aware at the springfied branch - I logged complaint with her twice.
So is pricilla
I was told by pricilla today that I did not come back to her and complain after the technician came out. I should have got back to them.
What happened to customer services?
Was I supposed to contact them?
Do they not do followups with the tech. Is the client happy? Was the problem resolved etc.
I am appalled at the way this matter was handled.

Was this fridge on special because it was about to break down?
I am sitting for 13 days without a refridgerator
I am not happy.
If the fridge is not in stock I want another fridge with no additional. This is unfair.

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Update by s hansraj
Jan 17, 2017 6:34 am EST

I agree that Hisense and Makro should compensate us for the food. I dont have household insurance as I just moved into a flat, and try to settle in.
Fixing fridges and swopping fridges is just not good enough considering the amount of time we had to wait and the inconvenience of still purchasing food items /titbits daily. Have a look at the Makro card and see how often we shop there, and does MAkro want us to come back, depends on how this matter is dealt with. I have no faith in Hisense. Maybe that's the reason it was special. My fridge was exchanged on the 15th day :-(
I heard nothing since the exchange from Makro. Not even a follow up to see if Im happy. No offer to or gesture of goodwill to send the fridge with a few food items or anything. I am totally appalled.

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Leanne T
, ZA
Jan 17, 2017 3:14 am EST

I am also waiting for the technicians to come out and fix my Hisense fridge that was bought on 30/10/2016 and also stopped working in January 2017 I bought the Fridge at Makro Wonderboom. What does this say about this product. I have been without a fridge for 7 days. When I asked about my food that had gone off, I was told to put in a claim with my household insurance company. (which I don't have). Christmas time is bonus time so a person stocks up with food. When we lodge a complaint they always say 48hrs but nothing happens.

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10:28 pm EST

Makro Online car tape / pioneer digital receiver

I bought a car tape for my wife on the 10/12/16 and on the the 16th I took it to the professional and he founded that the receiver no sound on it .I
took it back yesterday on the 19/12/16 and I told that I must wait for 4 weeks . they going to repair it and I told the manager I don't want repaired stuff and was rude told that will see bout it . I will never buy anything from
makro crown mines never .

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6:48 am EST

Makro Online online service

MAK 287804

So here is my list of problems and yet I have not received any communication as to why my order has not been delivered..I would have been happy to collect.. yet have gone through the following list of serious concerns:

1- I placed my order which is for my kids for Christmas and amounts to over R6000
2- I placed my order online with the conditions of delivery within 2 –5 working days..this was on 7th Dec 2016
It is now 16 Dec 2016 and I am NO closer to receiving my order.
3- I have now phoned 5 times to find out what is happening: twice on tues 13th Dec and consultant promised to phone me back twice yet never did.
I phoned again today 16/12/2016 and was told I would be phoned back without luck again.
I phoned on 14th and 15TH Dec and was told order was with Dawn Wing – yet having phoned them and tracked your order with them and they do NOT have order
4- I sent 2 emails on 13 Dec without response

Would you consider this to be fair service if you were in my position? All I have done is place my Christmas order for my kids in your hands . I have worked all year long to be able to buy my children a special gift for Christmas and now it is very likely they will never get it despite me having paid for it on 07/12/2016
I have had NO communication as to when order will be delivered or why it has exceeded 5 working days . I am deeply disappointed in your service and would suggest you remove online service if you can not live up to your promise of 2-5 working days.

I urge you to communicate what is happening and suggest a speedy resolution to this problem else I will have to take further action.

Leanne Honey

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2:45 am EST
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Makro Online makro sa online and customer service non-existent

Ref: MAK272593
Purchased a printer and hosepipe more than 2 weeks ago, cannot track the parcel. After numerous calls to the online support centre, we were told to contact Makro Germiston store directly as they are not answering their phones...but still no joy.

Have also now tried on the customer service number only to be told that I will be transferred to the Manager of the online store...been holding on for 8 minutes until line dropped.

Can someone please look into this urgently?!

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8:19 am EST
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Makro Online 10" vodafone tablet 24 month contract

On Thursday 8/12/16 our local news paper had a Makro advertisement inside. They advertised this vodaphone tablet bundle. 10" tablet 24 month contract for only 89 per month plus 500 megs included. And it stipulated clearly that this deal start on the 9 th of December 2016.
I stay 50 kilometers from the shop. Leave work early, short time and drove to Makro to do the deal. When I got there, the lady told me that the stock has not yet arrived from their suppliers.

This is very poor from Makro side. The manager himself, wasn't much of help either.
I have now lost 4 hours from work. and has driven 100 kilometers and lost R 100 on fuel.

I am very disappointed in that branch

Regards

Charles Smith

[protected]@gmail.com
Work : [protected]

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Dawn Clack
, ZA
Feb 12, 2020 12:21 am EST

I live in pe and would like to know if there is a specific day for pensioners to shop and qualify for a discount. And how much discount. Thank you when is senior citizens discount day in port elizabeth. Does it apply to all products

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jordaanlh@gmail.com
, ZA
Jan 19, 2020 1:33 am EST
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this was what the shopping isle looked like on Tuesday 7th January 2020
pensioner day.
if it is not the forklifts bumping into you, it is closed isle with forklifts lifting stock of shelves.
staff either on their cellphones or standing chatting in groups.
horrible shopping experience at makro P.E

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Cendo
, US
Dec 26, 2019 3:28 am EST
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Goodday im so dissapointed in your services you know i cant even explain how poor your service are its bad i was supposed to start a job on monday cutting hair i couldnt because of you people i ordered on the 30 november 2019 and believe me im still waiting ive lost out on a job because of you its a shame my order number is mak2287611

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Ivan35
, ZA
Dec 25, 2019 8:56 pm EST
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I order products on the 27th of November 2019 from the Makro online store. Estimated delivery date was 7 to 10 working days. After 7 times contacting the support centre no feedback could be given for even of delivery would be made, promising every time I would recieve a callback. Tried to cancel but that even that seems impossible task for Makro.

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renuka moodley
, ZA
Dec 25, 2019 6:52 am EST
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ordered and paid for microwave oven and camp chairs on 29 November and to date still not received

Numerous phone calls and e mails and still no resolution

i am being charged interest on products that i did not receive

i even stated that i am going on holiday ad need the camp chairs and still no response

Fed up

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Naven Reddy
, ZA
Dec 18, 2019 4:22 pm EST
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I ordered 2 Raleigh Bikes on 27 November 2019, only 1 bike was delivered and today being 12 December 2019 i still have not received the other bike. The Call center can only escalate the incident however nobody from Makro can assist. I will never purchase Online from these guys every again...poor, poor service

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Scopio
, ZA
Nov 09, 2019 1:59 pm EST
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I waited atleast 30 minutes before they can help me and no one was interested to let me know why I couldn't be helped at the till cause I bought shoe as and someone had to change them . I'm very upset about this issue cause I had to run around in the shop to look for the manager that was no where to be found near the tills

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Yakeen Singh
, US
Oct 17, 2019 1:43 am EDT

Anthony

i'm still awaiting one of your managers to call me regarding my complaint.
Its a pity when your staff member from the Complaints board calls and advises that one of the mangers would call you to dicuss your concern yet doesn't call...

Terrible service from Makro.

Regards
Yakeen
[protected]

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OnlineTrap
, ZA
Sep 04, 2019 10:01 pm EDT
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When I received my delivery email I noticed that I was charged full price for R100 deals. I phoned the call centre and they said the catalogues are not applicable to online. This is unacceptable as you will see from the attached screen dump.

The above amounts to false and misleading advertising.

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Thabon
, ZA
Aug 20, 2019 4:45 pm EDT

Hi

I bought a box of tangerine/naartjies on Monday the 12th Of August 2019 at Makro Wonderboom and by Tuesday they have already started rotting from the top.I have attached a photo of the rotting fruit.

My Makro Card number is [protected]

Regards

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2:52 am EST

Makro Online customer service had me leave makro crying

I do not believe in complaining, because negativity doesn't accomplish much. Today however, I am saddened to be complaining. I guess my heart is hurt most by how we treat each other. When one is in a managerial position, one would think there is a level of experience in handling tuff calls. Lerato Sekele had decided that I was not worth being treated fairly and courteously. Listen to the conversation (Lerato said it was recorded) and you will understand why I say this. The assistant in the office apologized when she saw my tears. Bless her. I Left feeling demeaned, belittled, shocked, etc. Lerato is a senior in Makro, her aggressiveness towards me was appalling. In a almost recession climate, one would think that Lerato would choose to save a sale as opposed to losing a sale based on her customer service. I am so disappointed in Makro. You can do better Makro.

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6:30 am EST
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Makro Online wine cooler - salton swc28

On 26/08/2016 I purchased the above mentioned unit from your Carnival store. I specifically told the sales staff that I required the unit to keep the wine cold. Unfortunately, I now discover that the cooler can only reach a minimum temperature of 12 degrees centigrade! Hardly what I require. A cold bottle of white wine should ideally be 7 degrees centigrade. I feel that the sales person 3219 Winnie Masombuka incorrectly advised me. Therefore I request a credit or an exchange for a more efficient product. I even took out an extended warranty contract!
The invoice number is [protected] Fri 26/08/2016.Extended Warranty policy No. 002838.

I look forward to receiving a favourable reply at your earliest convenience.

Regards,

John Howard

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Makro Online In-depth Review

Website Design and User Experience: The website design of Makro Online is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search functionality that helps streamline the shopping experience.

Product Range and Availability: Makro Online offers a wide range of products across various categories, including electronics, appliances, groceries, and more. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Discounts: Makro Online provides competitive pricing on their products, often offering discounts and promotions that help customers save money. The prices are transparent, and you can easily compare different options to find the best deal.

Delivery and Shipping: Makro Online offers reliable delivery and shipping services. They provide multiple delivery options, including home delivery and click-and-collect, ensuring convenience for customers. The delivery times are generally accurate, and the packaging is secure to protect the products during transit.

Customer Service and Support: Makro Online has a dedicated customer service team that is responsive and helpful. They can assist with inquiries, provide product information, and resolve any issues or concerns promptly. The support is available through various channels, including phone, email, and live chat.

Return and Refund Policy: Makro Online has a fair and transparent return and refund policy. If you're not satisfied with your purchase, you can return it within a specified period for a refund or exchange. The process is straightforward, and the customer service team is available to guide you through the process if needed.

Payment Options and Security: Makro Online offers a range of secure payment options, including credit/debit cards, EFT, and online payment gateways. The website uses encryption technology to ensure the security of your personal and financial information, giving you peace of mind while making transactions.

Overall Shopping Experience: The overall shopping experience on Makro Online is excellent. The website design, product range, pricing, and customer service all contribute to a seamless and enjoyable experience. Whether you're a first-time shopper or a regular customer, you'll find everything you need for a satisfying shopping experience.

Customer Reviews and Ratings: Makro Online has a section for customer reviews and ratings, allowing shoppers to make informed decisions based on the experiences of others. The reviews are genuine and provide valuable insights into the quality and performance of products.

Loyalty Programs and Rewards: Makro Online offers a loyalty program that rewards customers for their continued support. By joining the program, you can earn points on your purchases, which can be redeemed for discounts or exclusive offers. It's a great way to save money and enjoy additional benefits as a loyal customer.

Social Media Presence and Engagement: Makro Online has a strong social media presence, actively engaging with customers on platforms like Facebook, Twitter, and Instagram. They share updates, promotions, and respond to customer queries, creating a sense of community and fostering a positive relationship with their audience.

Competitor Comparison: When comparing Makro Online to its competitors, it stands out for its extensive product range, competitive pricing, and excellent customer service. While other online retailers may offer similar products, Makro Online excels in providing a comprehensive shopping experience that meets the needs of a wide range of customers.

Sustainability and Corporate Social Responsibility: Makro Online demonstrates a commitment to sustainability and corporate social responsibility. They actively promote eco-friendly products and packaging, support local communities through various initiatives, and strive to reduce their environmental impact. By shopping with Makro Online, you can contribute to a more sustainable future.

Accessibility and Inclusivity: Makro Online is accessible and inclusive, ensuring that their website is user-friendly for people with disabilities. They prioritize accessibility features, such as alt text for images and keyboard navigation, making it easier for everyone to navigate and shop on their platform.

Mobile App Experience: Makro Online offers a mobile app that enhances the shopping experience on smartphones and tablets. The app is well-designed, responsive, and provides all the features and functionality of the website. It allows you to shop on the go, track orders, and receive notifications, making it convenient and efficient.

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www.makro.co.za

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