Make My Trip / online travel booking

New Delhi, India
Contact information:

On 31st may I booked tickets on the portal for 7 passengers - nf22928102757488, full payment was taken from my bank. However, the next day I noticed that only partial leg and part of the touring party got confirmed seats.
When I contacted contact center, I was advised to wait for 6 hours for full booking for trip and entire touring party or else my entire booking money will be refunded by make my trip.
The team could not get the confirmation and refunded only a partial.
Today after 9 days, after 4 repeated call back on my refund request for entire booking, every time I call I get assurance that it will be completed in 1 - 2 days.
I feel mentally agonized and harassed with such a poor customer service.
I seek support to escalate the issue.

Jun 09, 2017

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