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scam and cheating!
Last Year, in October,2006, I bought a return ticket from Miami to Mumbai, at $1222. They were paper tickets which were supposed to be sent to my Florida address. Since the paper tickets never came to my house (they said it was sent by USPS, and they do not take customer's sign for verification), I asked for a cancellation. MakemyTrip said that if I canceled and bought new tickets through them, they would ensure that my refund is obtained at the earliest, and without any deductions.
Today is 25th Dec, 2007, ie., 1 year and 2 months, and I still haven't got any refund from MakemyTrip. I have called them minimum 50 times, and everytime I am told that it would be refunded in just a few more days. I have $1222 locked up with them for 1 year 2 months, without any interest, and without even a confirmation of when the money will be refunded.
I intend to apply to Consumer Court for refund of $1222 + extra because of the late refund and the money lost due to interest + reimbursement for mental stress.. That time, $ was Rs.45+, while $ is now Rs.39 only.
If any one has any better ideas, please let me know. I can be reached at [protected].
nightmare experience!
MakeMyTrip.com - www.makemytrip.com
I had one of the worst experiences with MakeMyTrip.com and the below details might be lengthy to read but its important to emphasize to the Makemytrip Management on the mental and physical torture a Makemytrip.com Customer had to go through thanks to irresponsible actions from Makemytrip.com.
On 1st Nov'07 I booked an air ticket via MMT for the Mumbai - New Delhi sector for 2nd Nov07. I received the e-ticket in the mail with PNR details etc. Since I had booked it via my cell phone and was around the airport I actually went to the Airport counter for a printout of the ticket.
I was shocked when they told me there is no person called "Tarun Mishra" booked on their morning flight and even the PNR number as per them was invalid. I then called up the Makemytrip Call centre and was told the Flight was shifted to 9 AM Indian airlines instead of the 7.20 Go Air as mentioned in the itinerary details sent by email to me. Was MMT waiting for us to call them about this change ?
I feel cheated and extremely disgusted on how firstly we were not informed on the change in flight and secondly how can you change a flight after sending an itinerary ?
We finally had to buy a new Mum-Del air ticket from the GO Air counter for Rs 13600/- besides the Rs16000/- we had already paid MMT for the Mumbai-Delhi round trip. We were told we need to scan the new ticket details to MMT and in 10 days we'll get the refund of Rs13600/- which I hope we do get without any further physical or mental torture.
Had we not gone to the counter the previous night and instead had just taken the print out of the email received by MMT directly on 2nd Nov for the flight we would have never got the flight and would have lost alot of business due to such careless and irresponsible actions from MMT.
I read an on-line interview of Deeps and following is a transcript from the same. We want to be the brand of choice and the first port of call for anyone wishing to buy travel online. Clearly, customers will check others, but top of mind recall is a big thing. Also, repeat customers in the domestic business are significant and we will be leveraging our customer database for that.
My question to you is after reading the above experience do you really thing Makemytrip can be a brand choice? Can it be the first port anyone can depend upon when wanting to buy travel online?
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you that NEVER EVER BUY OR MAKE YOUR BOOKING ON LINE WITH Make my trip. THEY ARE THE BIGGEST CHEATS POSSIBLE AND PLEASE PASS THE WORD AROUND. I am sure you can hear the frustration in my voice. I recently booked a refundable ticket on Indigo from BANGALORE to CHENNAI AND BACK BANGALORE on the 18th of december and return was on the 26th of December. To my shock when I arrived 2 hours before the flight, I found out that they booked my departure city wrong. The departure that they had booked was from Chennai to Bangalore and back for the 18th Dec and return on the 26th from Bangalore.
I called them from the airport as I had time and they told me they were positive that I had made the mistake. In my print out I never checked the departure dates because on my computer it was right when I booked.
In their confirmation email to me says on the top BANGALORE/CHENNAI/BANGALORE but below it was Chennai to Bangalore and back. When I complained that it was their mistake, they agreed and asked me to book another ticket to Chennai and that they will give me full refund back for both my tickets as it was their fault.
I arrived in Chennai and forwarded all the details of E tickets to them and they promised they will immediately take care of it for me. I am back in Bangalore and I have called them many many times and spoke to two of their mangers, Mansish Sharma and Tushar Kapil and both of them said that that after checking with their technicians said that it was my mistake and they WILL NOT REFUND my money back.
Now this is the icing on the cake. I had booked refundable ticket and they knew that I had taken another flight to Chennai and back and they say that they will not refund me because of noshow in Bangalore on the 26th. ARE THEY SO DUMB! Writing this email is making my head spin. Now I have to go to the higher authorities and it taking up all my time. Can someone tell me how to use the consumer court to complain about this injustice caused.
NEVER EVER BOOK ON MAKE MY TRIP PLEASE. THEY ARE UN PROFESSIONALS AND VERY UNETHICAL
I have lost 5500Rs and extra Rs 7400 on my other ticket because of no fault of mine.
THANKS!
WHAT A GREAT WAY START THE NEW YEAR
REPEATING AGAIN PLEASE DONT BUY ANY THING FROM MAKEMYTRIP.COM
I WOULD ONLY SAY TO THE PEOPLE, THAT... NEVER BYE TICKETS FROM MAKE MY TRIP... IT IS HIGHLY UNPROFESSIONAL AND UNMANAGED ORGANIZATION WHO IS VERY REGULAR AND PROFESSIONAL IN CARELESSNESS AND REPEATED ERRORS...
BRAND MAKE MY TRIP MUST BE CONSIDERED AS THE NO OPTION COMPANY... THE EXECUTIVE JUST MUGUP THE COPY OF INSTRUCTIONS AND REPEAT IT CONSTANTLY...
PLEASE NEVER BUY ANY THING FROM MAKE MY TRIP.
I am reposting my recent message as it some how missing here after I posted it!
On Jul 11, 2008 I asked makemytrip.com agent to see if I can get a ticket for 4 in teh tiem window 24 jul-26 Jul to travel from LAX to Bangalore and back on aug 22. I gave my credit card details forteh possible payment. After I was told on phone the code to check teh iternrary I went o makemytrip.com and found that the dep date was 23 Jul, impossible for me to leave from here (Los Angeles) due to a prior commitment. I called within 10 minutes and talked with the same agent and requested that person not to proceed with this reservation any more. Not to go ahead and charge. There was no charge at that time, as confirmed by my credit card company. They agreed not to charge to my credit card and not to proceed with this reservation until I call back again. I thought the matter ended there. This was on Friday, Jul 11, 08.
On monday Jul 14, there was a message in my answering machine by makemytrip peple regarding a payment! I called back and explained everything. The lady who was relatively polite transferred me to a customer service guy. This guy was very arrogant and impolite. Instead of listining to my complaint he simply said since you didn't call back again, we went ahead with the reservation and charged your credit card! I told him they were not authorized as I had very clearly instructed them not to go ahead with the reservation even before they had charged! Only reason they did was they had access to my credit card details, but no authority to charge!
I told them to verify my claim by checking the recorded conversation to check my claim! Insted of doing that they send me an e-mail ticket at wrong date! This was the first e-mail ever from them!
I have informed my credit card company regarding this unauthorized charge by makemytrip.com and also am exploring other legal action to expose these kind of practices by makemytrip.com ! They are adamant on charging penalty for cancellation or take this ticket with wrong dep. date. Do any other have same experience like this?
People pl. beware of giving your credit card details to these guys! Irrespective of your approval they charge causing you lots of headache. I am in USA for 20 yrs. and such action by a company will be taken very seriously. I am sure teh same is going to happen to makemytrip.com once this kind of scam is exposed!
This travel agency is run by cons. They quote one fare and change you another on your credit card. The customer service is arrogant and incompent.
Has anyone found an escalation process for MMT?
Can you please provide me your pnr no. So that we can have a check on it. And promise you the best service.
double charge for booked ticket
I booked a passage New York- Delhi- New York for my son Mrigank studying in India using Make My Trip, the carrier involved is Finnair and the reservation code is YYWL62. My Credit Card was debited twice for the price (USD 991). After following up a number of times Make My Trip refunded a part of the excess amount realized but are not responding to my mails for settling the balance amount- being the exchange difference (as the dollar had depreciated against the rupee which is the billed currency for my credit card). I have claimed the amount many times and even though they verbally assure that it is being settled I am yet to receive any amounts even after 2 months!
They charged me for a ticket that was neither confirmed nor sent to me. Now they are telling me that it is somehow my fault and that they will only give me half of what I paid to them back... Bottom line NEVER DO BUSINESS WITH THIS UNSCRUPULOUS COMPANY and SPREAD THE WORD.
Replied
refund not given on time
In November 2006, I booked a return air journey Mumbai-Kolkata-Mumbai through makemytrip, which claims to be a leading online travel booking company. I canceled my ticket for the Mumbai Kolkata sector and asked them for the refund of Rs.3867 which was due immediately after the taxes and administration expenses had been deducted by makemytrip. However, they...
Read full review of MakeMyTrip and 35 commentsAbout MakeMyTrip
MakeMyTrip has a user-friendly website and mobile app that allows customers to easily search and book their travel. The website offers a wide range of options for flights, hotels, and holiday packages, making it easy for customers to find the best deals and discounts. The company also offers a 24/7 customer support service to assist customers with any queries or issues they may have.
MakeMyTrip has partnered with leading airlines and hotels to offer its customers the best travel deals. The company has also introduced innovative features like the "Pay at Hotel" option, which allows customers to pay for their hotel bookings at the time of check-in. MakeMyTrip also offers a loyalty program called "My Rewards" that allows customers to earn points on their bookings, which can be redeemed for discounts on future bookings.
MakeMyTrip has won several awards for its services, including the "Best Online Travel Agency" award at the CNBC Awaaz Travel Awards for six consecutive years. The company has also been recognized for its innovative marketing campaigns and customer-centric approach.
Overall, MakeMyTrip is a reliable and trustworthy travel portal that offers a wide range of travel services at competitive prices. With its user-friendly website and mobile app, excellent customer support, and innovative features, MakeMyTrip has become the go-to platform for millions of travelers in India.
MakeMyTrip Customer Reviews Overview
One of the most appreciated aspects of MakeMyTrip is their user-friendly website and mobile app. Customers have praised the easy navigation and quick booking process. The website also offers a variety of payment options, including net banking, credit/debit cards, and e-wallets, making it convenient for customers to make payments.
Another positive point is the extensive range of travel options available on the website. Customers can choose from a wide range of flights, hotels, and holiday packages, catering to different budgets and preferences. The website also offers exclusive deals and discounts, making travel more affordable for customers.
MakeMyTrip's customer service has also received high praise from customers. The company has a dedicated customer support team that is available 24/7 to assist customers with their queries and concerns. Customers have reported prompt and efficient responses from the customer support team.
Overall, MakeMyTrip has received overwhelmingly positive reviews from customers who have used their services. The website's user-friendly interface, extensive range of travel options, and excellent customer service make it a popular choice for travelers in India.
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MakeMyTrip emailsgeeta.eral@makemytrip.com100%Confidence score: 100%Supporttriphelp@makemytrip.com100%Confidence score: 100%Supportnavita.berry@makemytrip.com100%Confidence score: 100%Support
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MakeMyTrip addressDLF Building № 5 Tower C, DLF Cyber City, DLF Phase 2, Sector 25, Gurgaon, 122002, India
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I purchase 7 ticket delhi to coimbatore . I stay in kanpur . From make my trip total deal 123500 with return ticket . i paid full amount which she asked but some time later Ms.jyoti said to me your ticket are conformed But. You need to pay 10500 Rs extra to receive your ticket . We paid toatl amount she asked Rs 123500 but then booked my ticket and asked for more money of rs 10500
Dear Make My Trip Team,
I have booked 3 ticket for Mumbai to Sirdi on1st March. I have receive mail today morning.
I have booked a ticket on 6.45 PM need a clarification if i will book a ticket for 1st march & i will receive mail on 28th Feb. 2014 mid night. How will i go to catch my bus. I want my ticket to be cancel or adjust my tickets in other trip. It is such a irritating services of make my trip pathetic service.
Kindly let me know on priority basis.
If i will not get proper clarification i will escalate this matter to higher authority.
one of the worst service i ever face in my life as of now
i had booked my kingfisher flight ticket for my travel on 19th april from bangalore to kolkata on march 2011, but due to some reason i cancelled my booking through the airline, i informed makemytrip on da next day..waited for their response for four day but did not receive any information and then i called the customer support representative again. and while i was enquiring about my refund status i was not able to hear what he was saying, so i said"sorry, i didnt get u can u repeat again" and guess what he did..the csr hung up on me.what a shame!and then i called again 4-5 times but they never returned my call, i was told that all csr are busy. WHAT ###ING SERVICE WAS THAT!
MakeMyTrip.com
The business ethics of the company makemytrip.com is wrong. It is impossible to trust the officials when the communications are in conflict? Tue, May 4, 2010 4:27:20 PMMakeMyTrip Booking Reference FLTINT100091532410. The communication says tech error and failed booking...but the officials say that you deposit the balance money of Rs 85000/- to obtain the booking. There is no confirmation of the booking...no itinery ...only booking reference...and Rs 5000/- booking amount is withdrawan from the account.
Now I will be more careful in dealing with agents and jet airlines...Thanks!