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MagicJack review: rip off 86

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Author of the review
7:15 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Majic Jack is a rip off. Same as other complaints. However, it jacked up my internet access altogether. It dragged the log on time significantly and they charged my cc 70.80 not the 39.95 and now my credit card company wants proof. Well isn't that convenient, nothing in writing, and no packing slip in the box. No where to return for refund no response from them at all. This is the biggest rip off ever. no more on line or tv offers for me.

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86 comments
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TomZNaper
aurora, US
Jul 22, 2009 1:33 pm EDT

Hi, I have been using a MagicJack for just over a year. It works. What else can I say? I work from home quite often, so I use it to join conference calls or make business calls for free. In fact, I just took them up on the 5 yrs for $60 offer. I would not try to use it as a land line replacement, but I cut my land line features to the bare minimum. The land line is basically 911 insurance.

I believe the key to success with MagicJack is use a semi-dedicated PC to drive it. I plugged into an old desktop it is rarely used. It has enough powder to drive the MJ, but not much more. I had a friend that tried to use a MJ on a very low powered laptop, that was her only PC. It never really worked out. She had dial tone that others mentioned. If you have an old PC that you don't mind dedicating to a MJ, go for it.

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Joe A. Puig
, US
Jul 12, 2009 11:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had nothing but problems with my magic jack. Does any body test there stuff like this jack before they get greedy for there money? No its all about the money first then the problems start to pop up! Don't waste your money people, won't work on all P/C'S good luck with it if you try it you will need it!

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newerapestcontrol
, Yugoslavia
Jun 26, 2009 3:26 pm EDT

Got mine at wal-mart as a gift (how convenient and nice of my boys for fathers day) So far I am very happy with Majic Jack. I use it for my business and it works great for our needs. I am also happy to say that it beats VIOP Providers (we know who some are) hands down. My customers say the quality is fantastic compared to my vocalocity.com days. Having a pc that is cut out for the job really makes a difference, with plenty of ram and minimum applications and services running in the background. This works great and has some good features as well. I actually feel great! I feel I am finally getting something for what I am paying and these days thats a rarity! Thanks Majic Jack

p.s I do not work for majic jack nor its partners. Just a wise consumer!

Happy :)

New Era Pest Control
Miami Florida

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jackoff
Seminole, US
May 24, 2009 11:13 am EDT

Majic Jackoffs

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n rahim
Houstn, US
May 23, 2009 2:02 pm EDT

I am trying to pay my rewable fee it is not taking .it says it got my order Id 2663222ORA-06512 it is not working .Please help me

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NollTech
Calexico, US
May 21, 2009 2:44 pm EDT

I love the MajicJack device. I bought mine from Radio Shack for $39.99 with the first year service included in that price, a $19.95 value. I have a standalone computer that I use for a web server and I installed the MajicJack with no problems. I loved that I could get a local area code number. I hooked up my fax machine and tried to send a fax and I got a connection error. I notice that my web server was doing an update, so I stopped the update and tried faxing again and it worked fine. It worked so well I went back to Radio Shack and bought the Uniden five unit cordless phone set (43-266) and plugged it into the MajicJack. I put a phone in my office, one in the family room and the other two in the bedrooms. It works great as long as my web server is not doing something strenuously over the internet.

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cory
harrison, US
Apr 28, 2009 1:45 pm EDT

Most complaints are fake and made from competitors and live chatted with a associate there!

Rizza: Hello, how may I help you?

cory: hello

cory: i bought majic jack but

cory: i looked it up and there is tons of people saying its a fraud

cory: like here Majic Jack — rip off

cory: is that true?

Rizza: Hi there Cory.

Rizza: It's not true Cory.

Rizza: That is one the did of our competitors. They ant us to be down because as of this moment our expansion is too big.

cory: do you have phone support?

Rizza: I do apologize but we only have chat support as of the moment.

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MCShadow
Estero, US
Apr 26, 2009 11:08 pm EDT

I totally agree with you ! I have a friend that has this service not only does it not work...he has NO address to send it to.

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Linda
Phoenix, US
Apr 12, 2009 12:01 pm EDT

When I got it, I was charged the correct amount. And there is a live chat with a rep available on the website. Where you can get answers instantly

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Wanda M.
Collinsville, US
Apr 01, 2009 9:25 am EDT

I also was ripped off my the colon cleanser "free sample" offer and ended up having to pay almost $90 on my credit card. My credit union told me I would have to have a police report to get it removed. They are sharp...but not good business people. At that price per "free sample" they are making a fortune for such and we are really "getting a cleanse" just not the one we thought.

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giligan
, US
Mar 05, 2009 11:54 am EST

hey to those unhappy people about this majic jack, shut up! it works for me though sometimes when the internet signal is low, a bit of distotion but thats normal.; just like a cel phone suddenly it has drop calls. Im really happy with my majic jack. I traveled around the world and it allows me to call wherever I am back to US for free. You have to buy it from Radio Shack so you can return it if you are not satified. Do not buy it online. I have this product for a year and am sure within few months use I got back all the money I spend for a free phone service. Really it works for me.

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Robert Hach
, US
Feb 22, 2009 7:14 pm EST

all i want to know is why you want more money after you were paid two year`s in advance.

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bdyboop
Decatur, US
Feb 21, 2009 8:49 am EST

I was dissatisfied with Magicjack, as the sound quality was terrible, until I connected a land phone to it instead of my cordless.
Now it works fine.(with my computer)

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TEIKA
Riviera Beach, US
Feb 20, 2009 11:41 am EST

my majicjack was a gift and i love it i can cut it off or on when i want especially when there are bill collectors calling your phone. I LOVE THE MAJICJACK TEIKA

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enedina
Watsonville, US
Feb 15, 2009 8:23 pm EST

This is scary, I was charged 93.60 and 46.90. The guy told me I would get someone to help me in the connection. Now that I got the majic jack, I discovered there is no way to contact the company. No invoice or number was sent. I am stuck with a worthless majic jack. I am 77 years of age and I should have known better. My e-mail address is: nadinejacobs2004@kyahoo.com If anyone out there knows how to work this thing can you please e=mail me? I would really appreciate it. Also if anyone has an 800 number . thank you all.

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Mike
, CN
Feb 13, 2009 2:15 pm EST

i have ordered wow gold in oofay.com and they are really fast, i got my gold in 10min, maybe next time, you can try it!

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mike
, AT
Feb 13, 2009 1:50 pm EST

and that's why i suggest www.oofay.com

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mike
, AT
Feb 13, 2009 1:48 pm EST

what's up? oofay.com is great! i can always call them on phone [protected] you can have a try. i understand how you feel. as it's your first time to place an order, the

confirmation process is necessary. it happened to me as well . but later i got all

of my 5000g from oofay.com. and from then on, i become the repeated customer of

oofay since they can always complete most of my orders in time without comfirmation

process any more. althought sometimes because of the shortage or something like

things happened, delay of gold delivery is unavoidable, i still choose oofay.com, enjoying their remarkable service.

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Braniac
Grayson, US
Feb 13, 2009 1:37 pm EST

Hey Guys! the product is good. If you have a single core cpu then it would suck for you. New tech does not work with the old. Also be smart, when shopping on the net use a dedicated check card with a visa logo. Only put funds into that account that is actually charged by the company. In otherwards if they say that the cost for the product is $29.95, then you transfer $31.95 from your regular account to your dedicated check card account. If they decided to charge more the funds will not be there...Wake up guys this is the 21 st cen.

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hehoe
Loveland, US
Feb 11, 2009 11:28 am EST

I read the post - I know several people CURRENTLY USING IT. You phone bills were a minimum of $240 per year now its $40 to start plus $20/yr. The savings would allow you to purchase a dedicated compter to run it. If you work where's theres internet you could get rid of your expensive cell phone as well. Just because you all had bad experience please dont ruin it for the rest of us.

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Jerry Fullerton
, US
Feb 08, 2009 5:02 pm EST

Do you remember this saying: "If it sounds too good to be true, it probably is" (too be good to be true)
Just because it was on TV doens't make it so. Same with politics. And "News"

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justme
, US
Feb 03, 2009 12:05 pm EST

all i can say is beware of those that say they have no problems with it. they are one of them in some way shape or form.

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debra Rodriguez
Palacios, US
Jan 30, 2009 8:13 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I orderd MagicJack and decided to return it before I even tried it.I was told I wouldn't be charged for 30 days.They charged my debit card within one week. And I never was reinbursed my 47.00. When I called the number they gave I couldn't talk to anyone. They only have a voice message for orders.I too wish I had read the complaints first. This Is a TOTAL RIP OFF! Don't be fooled by this false advertising! Their commercals
should not be allowed on tv.

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Tad
Yakima, US
Jan 29, 2009 12:18 pm EST

I have had my MagicJack of over a week now and i have not had one problem with it., For some of you maybe.
this is one thing to remember your computer hardware some Devices have conflts with chipsets due to onboard sound or single core CPU Or also could be your Internet Service. Stop Bashing MagicJack its not there falt your computer hardware has problems with there Product.

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karim01902
, US
Jan 24, 2009 10:42 am EST

they chager me $46.90 on 12-26-08 was one time charge and they charge me $46.90 again on 01/23/09 call they phon is not working i have to chenge my credi card # i hop someone do somting about it

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Yup
orlando, US
Jan 22, 2009 10:20 pm EST

Magic Jack They charged my account before I even received the equipment. They say it's a free trial but know I know different. Lucky I had the money in my account. Then when you chat with them they said 'it was because I used my debit card'. I am wondering how they know it's a debit card? Because it is a visa card. I wish I had come here first to look at the complaints. I will get refund when I get the MJ. Indianapolis Indiana

They billed me before I even recieved the equipment. It was supposed to be a free trial. When you chat with them they 'said it was because I used my debit card'. They can not reverse the charge. How can a company be so dishonest?
I will get involved with a class act suit. If they do not recieve my refund me. Or if they bill me again. I will never never do business online again. This does it for me.
Their is nothing free about the 'free trial'... The girl didn't seem to care when I told her I would report them. So I don't want to do business with them. I even tried to cancel the order and they wouldn't let me do it.

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thinkup
Hammond, US
Jan 11, 2009 7:21 am EST

Got magic jack and could not be happier. Vonage see ya.. One time fee and 20 buck a year. It could not be easier. So happy I got one for my sis and shes getting it hooked up today.

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PhotoChick
Norfolk, US
Jan 10, 2009 3:03 pm EST

there should be some kind of loop hole in their tos that could be used for a class lawsuit

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Elaine Nowell
Mena, US
Jan 07, 2009 10:31 am EST

I also ordered a Majic Jack and it did not come. I re-ordered one 2 months later, and got it, and was charged for both-plus I added a extra year service to it, and now I am prompted for my credit card # to charge me again, in order to register it to use it! I have already paid too much, and still cannot use it unless I give them my card # and of course, no phone # to call about this matter. I will not re-enter my card # and be charged 3 times for something I cannot even contact a customer representative about. This certainly is a RIP-OFF scheme for the majority of us complaining. This was a costly experience for me, on a retirement income. $46.90, then another 60 dollars plus, for extra year, plus another 19.95? WILL THE OWNER/INVENTOR PLEASE STEP UP TO THE PLATE AND ADDRESS THESE ISSUES? You are the one accountable!
THIS IS A SCAM AT IT'S FINEST, AND NOTHING BEING DONE ABOUT IT~

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can you hear me
Macon, US
Dec 29, 2008 3:34 am EST

I have a majic jack at home. I do not like it because people can not hear me on it. It sound as if I'm some where really far and there are also noise from the back ground. I use it because money is tight and I do not have another choice right now. the computer have to stay on all the time in order to get a phone call or make a call, which is not good for the electric bill. I do not like the quality of the phone and the customer service but I also do not like a phone billl every month even more.

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David Pink
Dallas, US
Dec 04, 2008 8:27 pm EST

I have had my magic jack for two years now and have no problems with it. I have even ran the phone cord to my exitsting phone jacks, and disconected the nid and all my phones in the house work fine. the only time i have problems is when i am downloading high mb programs. and yes if you are using a dsl yes you are going to have problems. The device is plug and play it is a no brainer. also if you have alot of programs running in the back ground yes that big list of crap by your clock on the bottom right of your screen. Then duh you are going to have problems. and yes if you are reading this you are most likley one of the people that don't have a clue how to run your computer. The new america, want more for nothing. yes get off your but and change the channel once in a while or mabey read a book instead of watching the movie. What else do you want for 20 buck a year. your last cup of coffee almost cost that. And no in case you are wondering i don't work or know who works for them. But I am not paying 140 dollars a month for a phone. AT&T no thanks.

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Harold Smith
,
Dec 03, 2008 12:17 pm EST

It worked OK for a few months. When I had a problem I spent over 6 Hours on the chat line with a So Called Tech. I even offered to purchase a new one as long as I could keep my same number. They kept giving the Run Around. I have recommened this product to some of my friends but now I have contacted them and told them all the Bull I have gone thru. I talked with 8 different So Called Techs and none of them could help. I would not even reccommend this item to my Mother In Law. It is a piece of crap.
Harold Smith
cell# [protected]
Lanark, Illinois

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mansoor masood
,
Dec 03, 2008 8:07 am EST

MAJICJACK HAS OVERCHARGED AND IS NOT FAIR. IT SEEMS THAT THEY DONT HAVE ANY LIVE CUSTOMER SERVICE ALSO. ACCORDING TO MY CONTRACT THEY WERE SUPPOSED TO CHARGE ONLY $40.00 FOR ONE YEAR SERVICE INCLUDING THE SHIPPING & HANDLING. BUT THEY CHARGE $66.85. I AM GOING AFTER THEM AND I WILL SUGGEST EVERY ONE TO BE CAREFULL. I GUESS DO NOT USE CREDIT CARD.

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Princess
,
Dec 02, 2008 6:24 pm EST

They suck! I can't believe I even thought this would be any good. They must get a gov loan to trin new people for Tech support. They dont know what they are doing. I could never get registered to get connected. I am very upset. They wouldn't give me a refund b/c it was after thirty days but I was working with their tech support trying to get connected. I will tell everyone I know not to purchase this because this is a rip off. I hate to say this but we have been RIPPED OFF! I am going to report this toBBB. Also, if anyone know who we can contact to get these scums to give us our money back, Im ready. Pass this on to all your friends and relatives never to purchase this mess.

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Ben
,
Nov 18, 2008 3:58 pm EST

I use the jack since a year.
Beginning: wonderful.
Today: 11/2008 - a piece of ###!

Don’t buy.

Why?

The company is anonymous – ( yes the are online – but that’s it - ) with pictures of the management on the beach in FL laughing their ### of - since

A: you never get any support when needed.
Its a lie that you can reach them online !

B: Cox Company FOR SURE - and others will follow since they - are sending a nasty tone repeating every second over the line in a frequenzy only to be heard by your ear.

Majic jack it on its end soon!

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Keith Stuart
,
Nov 16, 2008 12:36 pm EST

I plugged it in, it worked it is clear and an unbeleivable great deal. plus if you travel with a laptop you can always have access to your home or office phone, no microwaves like a cell phone. no cell cite disruption. you can hook a fax to it. this is a no brainer! great devise. only draw back, you have to be plugged into a computer that is on and connected to a high spead modem.
i love it

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Andy
,
Nov 11, 2008 11:00 pm EST

I used the Magic Jack and it works fine...the return address is on the site along with the customer service number.

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hqtywil
,
Nov 08, 2008 2:58 pm EST

I too purchased Magic Jack only to be disappointed. It did work great for the first 30 days. After that, poor sound quality, dropped calls, calls that will not go through etc.

No, you can not reach a real person at ANY TIME! This is a LIE!

Having no way to contact them I am writing all of the TV Stations that advertised, and continue to advertise this product. It only works some of the time. I would be happy if it worked most of the time.

Please keep writing so others do not get sucked in.

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Ronald W. Fogle
,
Oct 30, 2008 11:04 am EDT

we purchased the majic jack it does not work at all can't return because they want give us an address.as hard as money is to come by this is total bullx ### and i want the address or youv mail my money back. ###

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Craig Bathurst
,
Oct 11, 2008 7:59 pm EDT

I bought magic jack to test it out. I wouldn't give up my land line.
It's a major pain in the BUTT! The problem I have is no dial tone at times. I used better phone with a 3 foot cord and that helped for a while. The usb cord is always connected to the usb port to the computer. I discovered I have to shut down the program and restart it again to get the dial tone. This product has a long way to go to be reliable. On a rating 1-5 (1 poor & 5 very good) I would give it a 2. You will have to be a computer geek to get this tempormental thing to work! You might want to investigate skype instead; you will have to pay a few cents a minute pay as you go or go for a monthly subscription to call any land phone or cell phone in the U.S.

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