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Mail.com / impossible to cancel premium account

United States Review updated:

I have been trying to cancel my premium mail account for over a year. Their own admin control panel does not contain the option to downgrade the account or opt for their "free" service so I sent them an e-mail request asking them to cancel for me.
They refuse to admit they received my request despite my producing their own e-mail acknowledgement. Now they claim that was a phishing e-mail!
No matter how I answer their notes they always come back with demands for money and no attempt to deal with my complaint.

Very sad since they were excellent under previous ownership - I have had an account with them for about 12 years.

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Comments

  • Mi
      29th of Apr, 2012

    I have very similar experience. I have been trying to cancel for over 15 months and they will not accept that I have given them notice - they just keep sending demands for money. The latest nonsense e-mail from them claims that the cancelation acknowledgement note they sent me last year was actually a phishing scam!
    I moved my email away to gmail and am delighted with them...

    0 Votes
  • Bi
      14th of May, 2012

    pls contact [protected]@mail.com or [protected]@mail.com.

    0 Votes
  • Bi
      14th of May, 2012

    i had cancelled my premium account by sending an email to [protected]@mail.com.

    Once they accept the request, The premium service will stop automatically after the date of expiry of current premium service.

    0 Votes
  • Gu
      22nd of Jun, 2013

    Mail.com premium service is a scam as far as I am concerned. They will use any excuse to keep charging you and will make you jump through hoops while you try to cancel. I tried to cancel multiple times over the phone. Then I cancelled via email. Then they said that wasn't sufficient so I had to call back to confirm so they could be sure it was me who tried to cancel... Ridiculous. And unscrupulous.

    0 Votes
  • Li
      24th of Aug, 2018

    This has been our experience too.

    0 Votes
  • Li
      24th of Aug, 2018

    They have scammed us too. We are a charity with no money & we are all volunteers. They won’t let us go. It is terrible. They charge for “free email”.

    0 Votes

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