MaidProvider.ph
reviews and complaints

Do not ever trust this company! they are just after your money! the helper left us after 8 hours work after deployment. 7AM-3PM only! the helper told us, it is allowed after all. No reply from the company for the replacement. It is very hard to reach them after deployment. Now I am demanding for my refund. since it has already been 110 days since the helper left. Do not ever trust this company! I should have believed the bad reviews before paying them.

Fraud. Deployed maid. And maid left us. They werent able to provide a replacement and so based on contract we are due to receive 70% refund. Refund was supposed to be provided May 30. Until now we havent received any refund.

The maid left December pa. Cant recall sa tagal. Pero u can see kung gaano sila katagal mag refund. And ung question is IF mag rerefund pa.

Frustrating to deal with this agency.

UPDATE July 1, 2023

After nagalit sila with my review, they promised to send proof of shipment ng check for refund. Yes they will ship the check and they will not deposit directly to your account.

1 day has lapsed. No tracking.

UPDATE July 6, 2023

No response regarding the refund. It was supposed to be shipped pero wala, despite inquiries via viber. Will seek help of lawyer.

UPDATE July 24, 2023

They sent check of refund via mail. So we were happy sana. KASO they sent a check with WRONG SPELLING sa name. So pano mo madedeposit ung check right?

Ito pa masama. Prior sending they sent an image of the correct check with the correct spelling. Malinis na correct check. Pero pag dating, ibang check ang dumating.

SCAMMERS TALAGA.

We hired a live-in maid in the Philippines from Maidprovider. ph on 3/14/22. We payed Maidprovider. ph 16,000.00 pesos for this maid. She was supposed to take care of my mom who was just discharged from the hospital due to kidney issues. However, since day one the maid has been threatening to leave my mom. After 4 days of service, the maid's boyfriend continues to harrass her to leave my mom and accused us of not giving her a day well in fact it was just her 4th day working for us. on 3/17/22 she threatened to leave my mom again after her boyfriend called her to come home or else he will let women in her house. We talked her into staying and just finish her 6 months contract then she can leave or give us a 2 weeks notice so we can find a replacement if possible. On 3/28/22 the maid told my mom she is leaving because she wants to work in a factory instead. We asked her if she wants to leave, she will forfeit her contract. She decided she will stay. However, on 3/28/22, the maid left my mom in the middle of the night after talking to her boyfriend. My mom is bedridden, unable to care for herself. She asked the maid if she can stay until morning but the maid packed her suitcase and left my mom all alone in the house in the middle of the night. This is a case of abandonment, neglect and unprofessionalism! She has placed my mom's live in danger and the maid has been very unstable mentally and psychologically changing her plans on a daily basis whether to stay or leave. Place yourself on my shoes what if it is your mom she abandoned in the middle of the night. I am so furious about this and everytime I think about it, I felt that they have done us injustice. I asked for a refund but the person in charge of maidprovider. ph has been ignoring me. I wrote her a letter asking for a refund and she has not answered yet. I would appreciate any assistance you could provide us. Thank you

OMG! late ko lang nakita mga honest reviews about sa agency na to and ayun na nga, isa na ako sa na scam, bastos pa nung mga tauhan grabe! Modus nila, 1 month aalis na kasambahay and then, sasabihin irereplace but then all they will give you yung mga kahinahinala. I think talaga kasabwat yung mga maids na dinedeploy. Professionally trained daw, baka Professionally trained sa pang scam. then you will just give up, goodbye 16k. Advance abuloy ko na aa inyo yang 16k ko. Galing nung website mukhang professional, trusted and all. Pero wag magpaloko!

Ang bilis nila maningil pero 3 Months na wala pa rin kami katulong. Scam yan. Binabagsakan ako ng phone nung agent nila mabilis lang pag mag babayad ka. Dont trust thank me later. Nawala lang ung 16k ko parang bula BYE BYE. Para kaming ninakawan ng umaga at dilat. Matindi DOLE register daw sila at they claim SILA DAW NUMBER#1 baka sa pang sca2m oo. The moment na nakuha na nila pera mo wala na.

I have been following up regarding a maid provided by them, who stole from us for the past 2 months. They just keep on passing me around to different agents. Who always ask the same questions. Still no resolutions since then, no follow ups nothing. Just after the money. Please save yourself some trouble dont trust this agency

And take note they just reply the same messages but it you call nothing happens

See below

Hi Ms. Shae, we are sincerely sorry about how you feel regarding our services. We are looking forward to resolve this ASAP and make it up to you.

Best regards,
Michelle

Since I cannot reply here is my reply to this
Response from the owner13 minutes ago
Hi Sir RR, the resolution for this has been ongoing. Let us take the discussion offline. We are always here to provide any help we may extend.

Best regards,
Michelle

Reply: I think it is about time that you reach out to paid client. I will wait for your call now, since I have been calling and people keep passing me around. And every time I call I have to give my case again and again so nothing happens. I do not want to be the one to call anymore If I will go through the same bad customer service. I gave you all my contact numbers 5 times already call us.

This agency is a Modus! be careful for dealing with them, I will make a sure this agency will be close. To other complainants, please message me. I have media partner. I will also make a blog about them. I was asking for a replacement and we waited for almost 1 week since they said they don't have available maid yet, but I found out using a dummy account that they have available maid already but they do not priorities the replacement and just ignoring it. They are using their contract as excuse and to trap their clients. Please careful also to this lady below I found out she back in the agency in different profile..

see my proof screenshot below!
first picture is when we are started our conversations.

Avoid this agency! They may be good in marketing but they do not deliver. --That's my recommendation.

I've been reading a lot of negative reviews about Maid Provider, but out of desperation, I tried the agency in Aug 2017.

Unfortunately, the yaya that they referred to me had a history of nervous breakdown and could not function properly. I requested for a replacement a month later, but none of the candidate was suitable to my requirement. Hence, I requested for a refund over the phone, which they kept on deferring by requesting that I give them more time to look for a candidate. The waiting has been too long that the yaya from them suddenly left because she was having difficulty in work. This time, I requested to be enrolled online, which is one requirement. The enrollment is done through their personnel, and it took them a month to attend to my request despite repeated follow-ups.

As soon as my enrollment and request for refund was documented online, I also sent a letter via email and courier to reiterate my request for refund in Dec 2017.

Its now May 2018, but they have not refunded me even if the contract says that that this is to be released one month later. I call them regularly, but they keep requesting for extension and putting off their date of release.

Initially they said that they will release in the form of cheque, but I heard that the cheques they issued bounced. They now requested for my bank account number so they can deposit their refund. I provided this, but they still could not provide a tangible timeline on the release.

I asked their personnel for the name of the owners. None of them knows, they claim !

Don't ever ever get any maid from this agency. Their maids or any staff are very incompetent and lazy. I got 3 replacement already because if their work bad habbit. If they've done one house chore they feel to rest long and don't want to do anything anymore. They want longer day off. They want more favor and pay more. You will think that the agency is a scam. If you call them to ask for replacement they don't care the urgency to give you assistsnce. Beware !

1. The agency (Isabella and Cristina) have deployed a supposedly ALL AROUND staff (Aisa) to my residence 3 weeks ago just to find out that she does NOT know anything at all e.g. even basic cooking.
** They have pushed for people from the province particularly Cebu since they claim to be more stable in finishing contracts. However aside from the agency fee, the employer (me) settled for the P3, 000 airfare.
2. Being the good christian, I patiently did most of Aisa's supposed work in the hopes that she would learn the ropes.
3. 8 days after Aisa admitted that I was the 5th employer because the first 4 gave up on her due to incapabilities. Thus the first 4 employers paid for the P3, 000 airfare (money making!)
4. After series of me calling the agency and no firm feedback from them, decided to give up Aisa after 10 days. And since I was no longer satisfied with the agencies story-telling (a-lie) c/o Melvin, I demanded for a full refund. According to the agency all I needed to do was to send an email.
5. Email after email, no action was made. Obviously they did not want to return my HARD EARNED money, they force to give me a replacement.
6. The replacement came (Rachel Sausa Rosal), the agency confirmed that they have crossed check the person prior to deployment.
7. Upon MY personal verification, none of the contact numbers given were working thus info given was bogus.
8. I called the agencies attention (Paul Javier) and advised that they have failed to perform the background check and will TRY to verify when possible.
9. Imagine, they deploy people without verification. These people who you leave your children and household with ALONE.
Maid Providers is a swindling company. A company incapable of compasion and genuiness.
BEWARE.