Mahindra & Mahindra
reviews and complaints

i have mahindra xuv 500 i am leaving at nerul navi mumbai is femous and big devoloped city in asia and there are most of car compenies service center are available even imported car service center is there in our navi mumbai i.e marcedez, audi, bmw ete i am too surprise that mahindra is a femous and big internation company cant provide one service center in navi mumbai it is too much that means mahindra dont give any value for navi mumbai customer so i request to all navi mumbai customer dont buy new car from mahindra

In October 19, 2016, I took a Peugot - Reg No:DVP 878 MP to Mahindra Nelspruit, Dealer Principle: Cas Kolbe; dp@siimg.co.za for losing power. A Fuel Pump was identified as the problem and fixed. The problem persisted. November 2, impure oil was blamed. A sample sent to Tusk Caltex Barberton was cleared. The car persisted to give problems, then a spark plug was blamed. I had some peace for about a month then the problem resurfaced. This time I was told it was a Turbo. Upfront payment was demanded to fix it but it had to go back several times since the problem persisted. I then decided to approach MIOSA (Case No. 341 849) in October 4, 2017 because my complaint of being overcharged for their trial and error was not entertained by the dealer. In October 15, 2018 I approached NCC (Case No. 12/1/1/10-17/03959: Ms Thezi Mabuza, Dep Commissioner: t.mabuza@thencc.org.za) as per MIOSA's advice where, after months of evasive answers, I got no assistance. In the meantime, the problem got worse. Eventually, the car had to be towed to the dealership. I then decided to leave it there until it was bought in April 26, 2018. Meanwhile, I had no transport. MIOSA then re-opened the case and gave a judgement in my favour in Oct. 26, 2018 (Ms Letissia Jansen: [protected]@MIOSA.CO.ZA ). As the supplier refuses to acknowledge or respond to any correspondence by NCC or MIOSA, on Feb 26, 2019, MIOSA sent me back to NCC where like before, there is no response nor assistance. I need the dealership to refund me as per MIOSA's judgement.

Hello,

I have a mahindra scorpio s4+. My light switch stopped working, so they replaced my light switch in warranty, but they have put incorrect light switch in which we do not have an option to turn on the fog light.

Initially when I purchase my car the fog light and other accessories came along with my car as they offered me some 75000 rs kit.

I got all sort of fake promises that we are trying to get it replaced. Please wait for sometime. Even the manager gave me fake promises. Now it has been over 6 months since I am waiting for this to get resolved but I am landing nowhere.

Today, I went to deposit my cheque in hdfc akurdi branch - pune city. After depositing my cheque, bank employee asked my customer id for netbanking and my full name. After that he asked me to install the payzapp app with his referral code and pushed me to recharge my own number. I have been misguided. Also now I have fear because I have revealed my user id, mobile number and my full name. Please ensure what happened to me. Why he asked my customer id?

I browsed through Mahindra life space website and registered my contact Number for any possible flats availability in Mahindra World city in flexi Homes. Few days later I had a call from one Mr Shakthi kumaran and told me there are available flats in the Mahindra world city Aqua Lily. I met him and he showed me the apartments and the pricing. After two three meetings we decided the property could be affordable and decided to buy one.
I had clearly told him that I could only contribute 10% of the property cost and balance 90% funding from my bankers M/s IDBI Bank. He had agreed and we were negotiating on pricing where I could get still a better price. He (Shakthi Kumaran) told me his boss Mr. Guna could take a decision on pricing and sought an appointment to meet me at my residence. After few days on 19/3/2019 Both Mr Guna and Shakthi came to my residence and explaining about the project and its costing etc.,
When talked again about the price factor, Mr Guna immediately told me to give him 15 minutes that he would discuss with his Business Head and after 10 minutes of he came up with some reduction in the price and we agreed to go ahead. They wanted a 10% payment and the prices are likely getting increased from 1/4/2018. I told him that paying 10% was not an issue and gave him a cheque for 2.7 lakhs but he also wanted to sign an application. I told them that it was not good and auspicious day the same could be signed on some other day. But they insisted without application their company will not take the sale count, also this application was only for information for creating a data base and file no. Also that was March month and their target could be increased as year-end closes on 31/3/2018. Believing their words on merit even though we were not prepared for signing, I and my spouse signed the application form which contained about 6 to 7 pages and handed over the application and cheque.
In the mean time I had worked out my loan eligibility papers with IDBI bank and got clearance for balance 90%. But there was no further progress on this and when I enquired with banker I was told few of the documents were to be provided from builder side was not provided yet. I just reminded the builder on that and kept waiting for their reply. More than a month had passed there was no progress from builder nor provided adequate documents for IDBI and validity of sanction letter was coming for expiry. During May-2018 things started souring as my chances of buying the apartment became grim due to sudden financial problems I encountered. I decided to cancel the booking on 24/5/2019 and gave a writing letter stating the reasons for cancellation. First met Ms Geetha responded saying that she would put my case on genuine reasons and give a feedback and no response for two three weeks. After persistent follow up they gave an appointment to meet one Ms Anusha I had taken her through all back ground of what had happened.
Now the CRM (Customer Relationship Manager) Ms Rajee Nair and her team members (Ms Geetha and Ms Anusha) said that as per RERA act the 10 % was supposed to be forfeited and there is no refund in spite of my information them on my loss of job as late as second week of July-2018. Such forfeiture clause was never discussed at any point of time with me by sales team and they hid that information for fearing not getting the order perhaps. Such late reply creates doubt on their integrity since they took long time to come up with this answer since 24th May-2018 when I submitted the cancellation. This, in my view amounts to Restrictive Trade Practice. In other words there is no transparency in the sale process. Now I have become victim of their unethical way of selling the properties and forfeiting money of the customers (Gross violation of transparent sales) who have cancelled the bookings without any prior information on this at the time of booking.

Mahindra - G3 Motors — The complaint against mahindra g3 motors kandivali west mumbai. Related papers

1 Review
Durvesh Koli on Jun 1, 2017
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I mr durvesh koli the proprietor of nitya tours&travels had purchased the car tuv300 t6+ on t permit from g3 motors kandivali west mumbai. The delivery of the vehicle was given on 11th october 2016 and yet i have not got the or papers from showroom and i am facing a huge loss because i don't have appropriate papers along with me. So on 23 may 2017 i have left my car to the same showroom has the coprate corner manager mr ambuj maura told me it will take more 2 days n today is the 4th day so this mail is to inform you that i don't need my car because i have faced a lots of loss in it so please do the needful
I have not faith left on g3 motors employees so please help me out of it. I m helpless because nobody is bothered to help me... Such a bad experience for the first time... I have the only option left through mail if someone can help me out with this... There is no income because of this problem i cannot drive ma car its was useless keeping the car with me so i handed over to the showroom again n its been 4 days they told me they will resolve the problem but yet no response... I hope this mail can help me resolve the problem... Please do the needful... Humble request
And now when i am complaining for the same 13 months passed car is with showroom no emi are paid from car is in showroom. I receive a notice from mahindra Finance about the payment after 13 months emi is not paid just for the reason they know showroom as done mistake n are neglecting the case. So please help me with the same i am faceing a loss of approx 4lacs so plz help me out.

I bought a XUV 500 from Mahindra Heidelberg on the 18th May 2018. We got at the branch after a 2 hour drive, to hear how the salesman stomach is very upset, & we still have to wait another hour before we can get the vechicle. After receiving the vechicle I still had to ask for the temp license as nothing was in order. We gpt back home and the second day alarms on the car started going of, after calling the branch again they never completed the service & we had to complete the service in our home town. We were still waiting for the paperwork. We received the paper work 2 weeks later, which they never took of their branch name. Sending ot back & and 3 weeks later still nothing has been done about the paper work. Its been almost 2 month with the car without a valid license and still not registered on my name. A phone numbers times where no feed back os given after telling me "we will call back" even the branch manager does not follow up and not aware pf what is going on. I received a voice not from the salesman telling me that im the wrongfull one. After we have all the prove that the wrong doing is on there side.

my mahindra did not have the right dipstick for my oil level, i booard one by mahindra in rustenburg the therd one thye gave me was also falty. i servised the mahindra only oil and saw that there was only 2.5l in the motor. i filled it up with 6l after that 5km from my house i hade a bearing nokke. the mahindra was my bread and water and know im in trouble

Sir,

I am Vijayakumar held a company account with you and my account No is [protected] and I got transferred an amount of Rs 18812 on 24th Mar . till the time I am not received any message whether the amount got deducted from my account or not. i try to contact the customer care but there is not proper way for the same too. it is very difficult to get the customer care too. Kindly look into and revert back. My ph no [protected]

Regards

vijayakumar

Sir/Madam,
I am using Mahindra Scorpio for the last 8 years. Now I am Having Mhawh scorpio which is my second scorpio.
Having showroom service in a proper manner even if they are always giving wrong estimate before work and high bill after work.

I am ready to forget about the bill as i love my 4 wheeler. But the service last i got made in real trouble mentally, socially, financially, etc. Due to the wrong works made in the last service from "Kumbazha mahindra, Pathanamthitta" the whole fine touch of my scorpio have been lost completely. They are not even considering when i Complained them my mentioning all the above.

I am really disappointed and cheated from your side dear TEAM MAHINDRA.

I am Planning to move against this injustice legally and also to change my Scorpio sadly.

Thank you,
Imran K I
+[protected]

The moisture/water problem is what I am dealing in my bolero zlx bought in 2014. Engine checklight appear and it start jerking whenever I press accelerator while driving
For first year the authorized dealer of mahindra(ASTRO motors )Jammu from where I bought my bolero changed the accelerator padel with repeated checks with a laptop and stuff...after sometime the problem again arises...then they came up with the idea of sealing the loopholes like applying a sealent to the openings of water splasher on bonnet it worked well for quite sometime but it appeared again...I am tired of visiting the workshop for a reason which seems to be never ending...is there anyone out there listening please help
Mudassar Chowdhary
[protected]

What is it that a vehicle owner requires when their car has a problem and they visit the selected dealership who has been earmarked and considered qualified to get the repair work done?
No, we do not expect you to buy our groceries, pay our bills or raise our children. We require that you do what was asked and give our car back to us fixed, in a better condition than you found it preferably.
Well here begins my horror story, lasting a period of one month…….

One day while driving, my 4 year old Mahindra XUV500 broke down. It seemed evident, since the clutch had totally disappeared, that the issue was the clutch. I called my insurance company and requested a tow truck to take the vehicle to Mahindra in Randfontein ( as the Mahindra branch in Northcliff, which was closest to me, had closed down, and the West Rand Branch was always fully booked and not the best service either). That left me with Randfontein.
The car was delivered to the dealership the next day as the breakdown happened at night, when the dealership was closed. I was advised when the vehicle arrived and was told they would look at the car and assess what the problem was and supply a quotation.

I was then requested to send my ID number and policy number so that the dealership could get the quote ( 28 July 2016). I went back and forth with the lady assisting (Yvonne), who says that she called Innovation ( my insurer) and they said they could not pick up a maintenance plan in my name on their system. I then called them myself and was easily able to get the policy number and confirmation of the existing policy. Incompetence much? I called almost everyday to see how things were progressing to which I was told that the insurer requested pictures and a report and that this was sent to the insurer and they are waiting. I called the insurer to find out that they had not received anything from Mahindra Randfontein. This was now the 4th of August 2016. A whole week of the car just standing while they dilly dally getting authorisation. I called Yvonne and gave her the feedback from the insurer. She then told me that she was having problems with her email and that was probably why they have not received the stuff she sent via email. I told Yvonne that this was unacceptable and that she should find some other way, even going to an internet café to ensure my claim gets processed. She said she would fax it. I told her that was not going to be accepted as they only accepted emails as they need to see pictures ( something she really should have known, but alas, she did not).
Only on the 10th of August 2016 did she eventually get my claim through to the insurer. Because the insurer found the quote to be high, they decided to send a technician out to confirm the repair work that needed to be done. The technician found that there was nothing wrong with the flywheel which they said needed to be changed ( R 17 000 including vat) extra. And they call themselves honest. The rest of the claim was accepted.
Yvonne then called me to tell me that I was expected to pay for the flywheel out of my own pocket. I asked why should I when I have a maintenance plan. I queried why the insurer would not pay for the flywheel and she had no answer for me. I then called the insurer who advised, that the flywheel was fine and they could replace the clutch without changing the flywheel. I then demanded they get to work and fix my car as they were holding me up with all their inefficiencies. At this stage, I had to hire a car for work and personal purposes, as it was not expected that the repair would take this long.
After a really long wait, I was able to collect my car on Friday, 26 August 2016. On arrival and receipt of my car, I noticed that the rubbers around the windows were badly stained. They called someone to clean it up with turps and then it looked normal again.
When I got home, we found other issues on the car that were not there when the car was taken to Mahindra Randfontein ( the mud flap was broken, the back lights were out of alignment and the black plastic covering above the light was loose and a huge scratch on the driver’s side door. My car was also making a loud rattling noise.
I called them to tell them about these findings and they advised that I should bring the car in, which I did today, 30 August 2016.
The service manager who has been an arrogant, racist and condescending man from Day 1 was so irritated with me. I think his expectation was that I should accept any nonsense work they do, which I pay for and not come back with an expectation to correct their wrongs. When I arrived in the morning, he said that I should bring the car back at a later date, when he would book the car in and get the stuff sorted. I told him that I would wait for him to do it right then as I had been without a car long enough and it had cost me a fortune to hire a rental car for 2 whole weeks prior to receiving my car back.
He agreed to sort the car out immediately and took my car to the workshop after been told about the 3 issues. After 2 and a half hours I was told that my car is ready. They had tried to buff the scratch away, which did not work. He then advised me that he would need the car for 2 additional days to sort the scratch out. The flap was not fixed and the plastic covering was still loose. All they had done was re-align the back light.
He was very evidently annoyed with me, for picking up on all the inefficiences and was certainly not afraid to show just how annoyed he was either. He very haughtily asked for the car to be pulled back into the workshop. After 45 minutes, they said they were done, again, after checked everything out, it looked fine. I got into my car, which was now making a very loud rattling noise.
At this stage I was beyond angry and so very tired of all the nonsense and ill treatment. Frikkie, the service manager was incredibly rude and condescending to me which angered me even more. Like most racists in our country he felt justified to speak to me whichever way he please and was condescending and because of his whiteness. He expected me to be a subordinate and just accept the sub- standard work done on my car, because after all, I am not white like him, so he would expect me to shut my mouth and just accept everything he says and does . I started shouting and he shouted back at me, telling me that I should shout here in his domain of course come and then had the nerve to ask me if I wanted him to buy me petrol when I told him of the inconvenience caused and the amount of money I have had to spend because of them dragging their feet and the incompetenenceI. I repeatedly asked for the owner, Ben Morgenrood’s number, but they all ignored my requests. The treatment I have experienced at the hands of Mahindra Randfontein has left me scarred. Frikkie, the service manager should not be allowed near customers or vehicles. This behavior is the worst I ever experienced, something us people of colour are no longer tolerating in SA. It is the caliber of people like Frikkie who think they can treat us any way and get away with it because of their white skin, which they think makes them superior. One can imagine that he was not expecting a person of colour to take him to task and question his workmanship.
The dealer principal was called, who was not much better than Frikkie, but at least pretended to be civil. He told me that they were going to check what the problem was and give me a quote, while constantly defending their work. Wrong choice of words for sure, as all I had experienced had been a result of their negligence and damage to my property while in their care and at that moment he wanted to quote me to check out a sound that was not there when they received the car. I was boiling mad.
After checking the car, he said that the air lock / filter was loose and that was causing the rattling and it was human error and that he was sorry. A very half-assed sorry too. I pointed at Frikkie and told the dealer principal, that he needs to sort out his staff member who was rude and had no way of treating customers. He said he would, but I highly doubt that.
And they required me to return to that racist place and leave my car in their care for 2 days to fix the scratch that they created on my vehicle?
I am sure you can understand my hesitancy to ever return.
The bottom line is I will never go there again. I hold them responsible for the damage they have not fixed and I do not want them doing the repair work. I expect them to make payment to get the work done at a panelbeater of my choice.
I expect Frikkie to be severely dealt with for the utter disrespect he has shown me as a paying customer. I have been victimized, traumatized and disrespected and I have experienced only a tad of what other South Africans experience in terms of racist behavior towards people of colour from white people.
At this stage, I would highly suggest that any person intending to buy a Mahindra to not do so, as they will have these sorts of dealerships to deal with afterwards, who are so negligent and ill-equipped to handle repairs in a timeous fashion and who have absolute no customer service skills at all… unless of course, you happen to rock white skin.
They super happy to take our money when we buy the vehicles or take our cars in for repairs or a service, but they certainly not happy when inferior us tells them that they have not done their work correctly or that their work is of a sub standard nature.
Intolerable on all counts!
Mahindra South Africa does not respond to emails, has no-one available when you call in, they do not even respond to posts on social media. I as a concerned citizen can not allow this information to by-pass any consumer looking to buy a vehicle. They need to know, that should they be in the market for a new vehicle, to stay far away from Mahindra.

Hii i'm omkar ajay mhatre my father owned a maxximo mini van"mh 06 bm 994" from "g3 motors wadkhal" after or four months later we find that our car's gearbox is not working properly, so we changed it under the warranty from service center. The gearbox was not available at there so the process changing of our gear box turned too lengthy. On the date of 25-august-2015 my father gave the van to the service center and on the date of 20-octomber-2015 they gave it back to my father.The whole time period was 56 days long and for those 56 days the service center in-charge committed to give 1000 rupees per day.But my father was not too educated so they don't demand for a written copy of the commitment . Now the service center officer not responding to our payment it is going to be one year now. Because all of these my father also died.He committed a suicide.Now my van is also on instalments .I have not rnough money to pay that instaments i want refund as fast as possible.

Vehical no. =mh 06 bm 994
Owner name= ajay parshuram mhatre
Contact no.[protected]
Vehical purchase from-g3 motors wadkhal mahindra showroom

After this type of service i just want to say this
I'm just asking mahindra a question that "why should i be a loyal customer to mahindra why should i refer others to buy a mahindra vehical, why should i refer my people to buy a maxximo mini van "?

Thanking you
Omkar mhatre
[protected]
Om1625.[protected]@gmail.com

The next day I have to go to business tour as per my schedule. While returning from tour, the vehicle stopped suddenly in between new market. Then I called Mahindra Helpline "Mahindra with you hamesha", They toed my car to the nearest service station that was CI MAHINDRA.

XUV 500 - ENGINE BLOCKING
On very 1st day of the service they said there is possibility that vehicle cam sensor or cam shaft is malfunctioned. After 2 days they said that on further investigation we have concluded that the engine have been seized due to lack of availability of oil and when we asked how the oil is reduced in the oil tank, they said we don't know. Further the service manager “MR.SHAHNAWAZ” said that the parts were ordered and it would take 15-20 days to reach us. So much time to repairs, Mahindra to rethink again on CUSTOMER SATISFACTION.

Now it has been more than a month since our vehicle is CI Service station.. There were very less communication between Mahindra service people.

I just took my car 1 year ago and it met with an accident just before 4 months. Car was given to be claimed under insurance, which took almost 4 months to be repaired by mahindra company in Dhule, Maharashtra. After the car was renewed i drove it from Dhule to Rajasthan. On way it gave lots of problem such brake failure, tyres jammed also blinking of unwanted system lights in dashboard. When we called the mahindra dealership in mehasana, palanpur and ahmedabad they first told us that they wont be able to come till there. It was told to us that they would be giving 24*7 road assisstance. I filed a complaint somewhat at 3 pm and the toe truck came at 9 pm during which it was not possible for us to wait and so we toed it from Gujarat border till Dhule Maharashtra. I am very disappointed with your company's service and even with my car which have been claimed under insurance and still the working on it has not been done properly. Even after calling for soo much time there was no proper assisstance given to us. So please make it sure that you reach to us as soon as properly or i would be claiming on your company for whatever loss i have been faced about my car. The car is registered under name Prakash J. Choudhary and registered number MH 18 AJ 4428.

I am owner of Rexton vehicle.

My vehicle have trouble with start motor & engine overheat.

I given service to MPL automotive which i bough rexton at this shop.

But they reject vehicle due to terminate contract with Mahindra,

So i trying with other authorized service center(india garage) in Guindy Chennai.

They have received my vehicle on 4th.March

But still vehicle not start repair due to spare parts unavailability.

I am very regret to buy this vehicle.

Which vehicle take a month of time for check engine overheat.

Is this premium level car?

I am very much doubt full whether mahindra take care after selling the car or not.

Kindly provide solution for this issue and give preventive action.

I regret to inform you that your Nexgen Solutions Mahindra dealership's handling of customer is very worst. I am staying in Chhattisgarh since in Jharkhand tax is less I had booked a mahindra XUV 500 w4 with the amount of 15000rs on Dec in the name of Krishna Kumar Singh, in Nexgen Mahindra showroom. I have been told, will give you the vehicle on 14th Jan or before.
I was keep on touch with the showroom person Mr Sambhunath. On 12 jan i got a call from showroom, please come and take your vehicle. my self and my dad went Nexgen around 500 Km from my Place. in showroom they told your vehicle didn't came, when we asked then why you guys called us. they told if you any problem take your advance and go. the way nexgen showroom people were speaking was very very worst. specially the Manager he doesn't know how to speak with customer. don't know why manhindra has appointed such a worst fellow in the showroom.

I just want to tell everyone never go to Nexgen Mahindra Showroom.

Regards,
Mukesh Kumar Singh
[protected]

Mahindra Team,

Before you go ahead and read my mail, let me tell you that I am very very unhappy with my car and services provided by workshop people in Delhi. I am totally annoyed and frustrated right now that how come just in 3 years a car like XUV’s life can come to an end. I have faced big time problems in my business, personal life & family because of my vehicle. I have ayurved medicine business in Delhi, Punjab and Dehradoon and I purchased the vehicle considering safety, security, luxury and my frequent out of Delhi visits. I had always been proud owner and did lot of word of mouth advertisement for XUV but everyone those are associated with me have come to know the reality and recently they have turned down their opinions too, about Mahindra.

I was a proud owner of Mahindra XUV 500 W8, September 2012, DL 12CA 2954. However the feeling of being owner of a great vehicle has diminished. During last 2 to 3 months I have faced issues with vehicle which I could never expect. The car is breakdown 4 times and every time I am advised the same reason “engine immobilize”. When I asked the reason, I have been advised that some electrical fault, some electrical fuse didn’t worked and an error in computer showed something related to engine and we have sorted out that error code. Means – No clarity of what is the fault, where is the fault and no action is being taken to rectify is completely. Because of this ignorance of workshop I have faced very tough & challenging time. High time inability of technicians – I must say. Before you believe me – Please read the complete email.

1st time my car broke down when I came out of morning walk from park and tried to start but it didn’t. That time I faced big time challenge coz I didn’t know whats the exact issue. Assuming that its been 3 years and it might be battery issue, first I tried to make it jump start from other vehicle but it didn’t. Then i collected few people to push and start but no use. I made a call to workshop and Wazirpur workshop guys arranged a crain and from Golemarket in Delhi, my car was towed to wazirpur. I was charged 2000 rs for crain services. Before crain came and towed, 4 hours had already been spoiled. Anyways, car went to workshop and Mohammad Akhtar called up to advise that there was some computer coding error coming up, we have resolved it. I enquired about the reason and wat if it will again persist ? He answered saying “No” it will never persist again. Mr. Mohammad Akhtar said that since its time of close working hours i cannot deliver your vehicle doorstep, you have to come half way to pick it up. Showing courtesy to others life I agreed and went to pick up vehicle. Most annoying thing which happened there was when Akhtar handed over me my vehicle and I again started it, It didn’t start. I was shocked because he had charged me 2200 rs bill also. I was filled with anger coz I paid 2200 rs for nothing and before that 2000 rs crain charges to means 4200 rs for nothing. Mr. Akhtar advised me that Sir you have get your battery changed, it is old now (Why he advised me to change the battery, coz I disclosed my feeling to him earlier as this may be battery issue).He advised, technical problem is resolved but it’s a battery issue. Next day I went and purchased original Amaron battery from Connaught Place with bill and get it fixed. Car has started up and running, I also realized by now that it was battery issue. But then if it was a battery issue why the hell workshop charged me 2200 rs. This was the first incident where the actual root cause of problem could have been identified and resolved but completely ignored by wazirpur workshop.

2nd Incident Occurred right after 1 month and same technical issue. I had to rush for Dehradoon for one of my very important business meeting and car was not starting. I was filled with anger with this big mean machine. This time I was more aware, so called up crain immediately and decided not to send it to wazirpur workshop and send it to Shree Durga Automobiles, Rama Road, Moti Nagar, Delhi, workshop instead. Crain services charged me 1500 rs to drop my car at workshop. There Mr. Rohit kept my car for a day and charged me 1700 rs for resolving a computer error code in engine. They also denied to deliver my vehicle at my doorstep saying they are having lack of drivers. I went upto workshop to pick my car. Later I went to know that they always give same excuse that they are having lack of drivers, I don’t the reason why ?

3rd Incident took place right after 20 days when I was driving near Shankar Road, New Delhi and stopped on a redlight, turned off my car ignition to save fuel and same drama starts again. I had to called up crain services immediately, was charged again 1500 rs to drop my car to Shree Durga. This time I specifically request Mr. Rohit to completely check the root cause of this problem and do not send the car until the issue is completely resolved. He kept car for almost 3 days. This time also when I asked to deliver it to my doorstep, they denied giving the same excuse (drivers not available) but since I was in fever, I repeatedly convince them on behalf of my weak health ad they delivered the car.

4th incident took place within 20 days of 3rd incident when I came out of one meeting and wanted to rush for another one on Sunday at janakpuri. As I came in parking to start the car, drama continued. Can you imagine my feelings now ? I pushed the car with the help of parking guys assuming it will start but of no use. Then called up crain, they again charged 1500 rs to drop it to Shree Durga. Such an immense time wastage, business loss, mental instability, anger and negativity in life is occurring just only coz of workshop team inability to recitify the issue. Yesterday, 9th Feb 2016, Mr. Vinay who is taking care of my car in absence of Rohit called me inform that your vehicle may take 2 to 3 more days to resolve this issue and we have changed one wiring which is going to cost you 2200 rs as of now, if any other changes will be there, the cost will rise.

Do you guys know what impact these incidents have made in my life in last few months ? They are as :
1. My trust over such a premium luxury car is demolished.
2. My trust over Mahindra’s reputation has gone down, drastically.
3. Negative energy has flown into my life.
4. Monetarily business losses – sitting at home whenever car is breakdown & at workshop.
5. Huge Time loss
6. My own reputation loss – commitment failure in my business.
7. Physical exertion – Whenever problem occurs I have to push pull car to manage with traffic conditions.
8. Mental exertion
9. Money loss – Have spent 6500 only on crain services, Charged approx 4000 rs by workshops. More than 10, 000 rs already lost and that too for nothing.
10. Mahindra’s XUV has lost trust of my family too as a great car.

Tell me who will be responsible for all these losses. I am a positive person but you cannot checked someone’s patience to such an extent. I have never complaint on 1st or 2nd or 3rd incident, I am complaining when my patience has actually broke down. It’s a bloddy 4th time incident. I was keeping patience and trusting everyone’s ability associated with this matter but this is high time, literally high time. I need immediate resolution of my car, an immediate action, right away.

Hope to have a quickest action from Mahindra’s team.

Thanks,
Amit Kumar
[protected]
E-28, Type II, Near south Moti Bagh
Nanakpura, New Delhi 110021
Car : XUV 500 – Pearl White color, September 2012 Model, W8 Variant
Number : DL 12 CA 2954

The worst service I ever seen..Its this a reputed company does to a customer?
I DR.A .Gnanaprakasam B.sc, PhD. Purchased the XUV 500 w10 in Zulaika Mahindra, chennai, Tamilnadu
My car attain 5000 kms for the first service they informed the service time takes for atleast 24hrs but yet didn't delivered to me
My delivery details .
Me put the car to service at 29.1.16 11:30a.m
They told me to take my car at 30.1.16 3.00 pm
And not at all responding to my call . Not giving me the proper information about the services. Due to this my total scheduled works get collapsed..
So kindly respond to my complaint and take severe action about the problem.
My details :
DR.A.GnanaprakasamBsc, PhD
Ph no: [protected]
[protected]@gmail.com

sir i have complain with my dealer (at ranchi). i am very much fed up due to poor service of my Mahindra Hywa. Dealer at my location (Ranchi, Jharkhand) can't provoid service as well as can't provoid parts to me after giving cash at counter. my HYWA Navystar Registration no. is JH01AT 0121. I am totally fed up due to poor service. As i purchase this hywa in may 2013. I am helpless as my problem is as it is from last one year. Sir i purchase mahindra hywa for my business point of view but due to very poor service and negligence of NEXRA Motor, Ranchi I am never going to suggest any of my friends or anyone to purchase MAhindra Hywa. Kindly look up at this matter seriously. Area Sales Manager or Area Service Manager can resolve my problem.