Mags4Cheap review: Problems with subscription reimbursement! 64

I ordered two magazines back in March..One came the other did not...each time I try to call I get a recording, noone answers the phone. I called the company of the second mag. that I didn't receive and they said they have no record of my name on their mailing list. They say they'll return your phone call within one business day and I've called about 20 times and no return phone call yet. Never ever order from this company!

I gotta wonder if Julio, above post, works for this scam business. If you have never had a bad experience with this company why are you on this board? After all this is a complaint board.

I have waited patiently for 6 months to get a refund from this place. They were never able to come up with my subscription to People ($75). I was sent the usual emails about needing to wait another 2 weeks. They have responded to my emails but it hasn't made any difference. They lie and cheat the consumers, they really should be shut down. My experience mirrors Thomas Schmitt's above. Credit card processor out of service, give me a break. Then they tell me it takes 30 days to get a check to me. When 30 days pass they tell me it will take up to 20 additional days to get the check mailed to me.

I hope others heed our warning and never ever do business with these people. I too will be contacting Houston BBB and the Texas Attorney General about this company. I think their business plan is to wait out the window that you have to file a dispute with your credit card company so they never have to refund you.

I placed my oder on 12/6/2007 and here I sit on 5/23/2008 with no magazine or refund. Stay away, it is not worth the headache. Has anyone actually recieived one of these refund checks?

I wish I would have looking into this "company" before I "purchased" from them! I ordered a magazine for Valentine's Day, and a week later I got an email that said the publisher received it. Great!, I thought. 12 weeks pass, still no issues, but I thought maybe it was because it wasn't a monthly subscription.
Then I need to change my address, with which I received a prompt email back from mags4cheap saying I should contact the publisher directly. Great!, I thought. Well, today I called the publisher, and THEY HAVE NEVER HEARD OF ME! No order, no account, nothing.
I should have gone with my instincts when I first saw the website. It doesn't look very professional.
At least I'm only out $10. I just hope they won't use my credit card number and commit more fraud.

I have ordered from Mags4Cheap before and the only issue was getting several old issues when a magazine was renewed. I complained and the issue was resolved.

I renewed Newsweek (March 3, 2008) and was told 4-6 weeks, then 8-10 and when I just checked I was told 11 weeks.

Unfortunately, I ordered another magazine in between.

This is the last time. I think perhaps I'll use my credit card folks to go after them.

Justin at mags4cheap advised me in March 2008 that a credit of $89.94 (3 year subscription to Forbes) would be posted on my credit card account. They were unable to enter my subscription with that particular magazine publisher. They have not credited my account or responded to my many emails. Justin emailed me on March 7, 2008 "I have forwarded this to our accounting department to get your credit refunded for this order".

Next step will be to file a complaint with Houston Better Bureau and the Texas State Attorney General's office. I am a retired senior and I resent being treated in this fashion.

I certainly would not recommend doing business with mags4cheap.

I ordered Mens Journal on 12/11/07 for my son-in-law
for Christmas...it is 2/22/08 and after I called them on 1/30/08
they told me to wait 2 more weeks...well, it still has not
arrived...and i've been calling almost daily and not able to
speak to anyone "live!" At this point, I'd like to cancel my
request and get my $9.97 back the charged my master card
back in December...not sure who to complain to!

I ordered two magazines as a gift for my son, he never received either and now that I am on line, it is not up and told to contact later. From what I just read, looks like I have been taken also.

I am disabled... I wear artificial arms... Yet I am an artist. Mags 4 cheap I think sent me only a couple of magazines of artists magazines. I am very angry. This is so WRONG.

TERRY HAFFNER... FORT WAYNE INDIANA.

I wrote a letter to the president of the company David Shaw. I found the company info on the Texas BBB site. If I lived there I would go directly to the office to confront him.

I ordered and paid for a magazine that never came and by the time someone finally returned my email, they said the price is now higher and I will have to pay the difference.
Are you kidding me? That is just poor customer service and a clear sign of bad business. I would warn anyone against using them, and I hope others share there stories so this company will go out of business.

I've had the same problem. Avoid Mags4Cheap! In August 2007, I ordered a 12-month subscription to National Geographic, which was supposed to start by 11/20/2007 at the latest. My credit card was billed immediately. As of 01/29/2008, the magazine still has not come. I have repeatedly contacted them by e-mail (there's no phone number). Each time, they say they'll look into it, but nothing happens. And the response to each follow-up complaint is clearly written by someone totally oblivious to all my earlier complaints (which I keep citing). They refuse to provide a refund. THIS IS FRAUD! They've taken my money for something they cannot deliver.

I echo these complaints and have had the same problem with this company. I had a positive first experience which lulled me into ordering again. Six months later, I still have no magazine & no money back - after several attempts to remedy the situation. Perhaps a terribly run company. But I do think the fact that nowhere on their site do they list a customer service email & that numerous times their phone number doesn't allow you to reach a human, points to them being shady. Also, their email contact form has *never* worked. They don't want to help the customer. Period.

I too ordered a magazine that was never received almost a year later. Stay away from Mags4Cheap! They'll take your money and ignore you.

Mags4cheap has always been good to me. i've been ordering with them for several years and each time i order somewhere around 30-40 magazines and they always come on time with the exception of one which when i called them, they corrected. They're customer service has always been very helpful and i have talked to every person listed above. You guys either must be talking about a different company, or you're trying to spread bad rumors about this company.

I submitted an order of HR: Watches Magazine through Mas4Cheap.com A.K.A.Entertainment4Cheap, Magazines for Cheap or Mags4Cheap on July 30, 2007. I received an email saying that the “Order has been processed” and that I will start receiving the magazine in 4-8 weeks. I followed up on November 2, 2007 at 2:09PM with Nicole. She said there was a problem with the order, she was going to have the order placed on rushed delivery and that I could expect the order in a couple of weeks. She also told me they were going to give me another year for free. I told her I didn’t want the other year only the year I paid for. I followed that call up with a call to HR: Watches Magazine. They told me they did not do business what Mags4 cheap or any of its affiliates as Mags4 cheap claimed.

I called Mags4cheap on November 15 and spoke to a Supervisor named Justin. He told me I could expect the magazine on December 11, 2007. To follow that call up and make sure the order was processed I called HR: Watches Magazine today and spoke to the woman that owns the magazine. She told me they did not have a subscription request for anyone with the name I gave her.

DO NOT DO BUSINESS WITH THESE PEOPLE! THEY ARE CROOKS!

I was also scammed by Mags4cheap. I ordered a subscription of "Martha Stewert" Home decorating magazine and I never received any e-mails or the magazine itself. Six months have passed and when I try to call, the representative always hangs up on me. I called up my credit card company and reported them as a scam.

Terrible, awful and horrible! I ordered 5 magazines 10 months ago. I have received only two of them. Got put on hold once and after waiting for 30 minutes, they hung up on me. When I called back, they said they would look into it and get back to me. I have gotten back to them several times and said, fine - don't send me anything, just return my money and they said they 'couldn't do that'.

Total thieves! Buyer Beware! -Nicole Rowan

I also got scammed by this company! I ordered a couple subscriptions (one was supposed to be a gift for my mother in law), paid with my credit card, and never received anything! (But of course they charged my credit card).

Luckily I have a great credit card company and they removed the charges from my account. I tried calling Mags4Cheap and never got a response. I got one response to the many emails I sent, but it basically said nothing.

This "company" is a joke! Beware! DO NOT USE THEM! What I want to know is, how can they still be in business after all these complaints to the BBB? What the Hell?

There definitely is a pattern with this outfit. I ordered a magazine in May, and waited the 8-10 weeks they said to wait. Nothing. Left a phone message on their answering machine; no response. Sent them an e-mail. Received a return message advising me no refunds are possible after two weeks have passed. I hadn't asked for a refund. In a second e-mail, I repeated that I was asking for a date to expect the first issue. No response to that. I can only conclude I have been scammed.

I am beyond fed up. They charged me twice for the same magazine (Food and Wine) and never came through. Told me they don't deal with them anymore. Promised me a refund 40 times lied to me and told me 3 times that they were issuing it while on the phone with me. Nothing ever came back. I filed a complaint with the BBB, but nothing will come out of it. How are they allowed to run a business and take peoples hard earned money? Now every time I call I get hung up on. I think they are out of business, but still taking peoples money.

I purchased about 10 subscriptions from them, the magazines the did send came late. I had 3 out of 10 subscriptions that never went through. Is there anyway to get a class action from these people?

I think it's time for a class action lawsuit against mags4cheap. My complaint as been going on for over a year with them. Filing a complaint with BBB of Houston right now.

Anyone know a good lawyer? I am beyond angry about this. Sure, it's only about $15 but its the principal of the matter now.

And Nicole is less than great to talk to. Sounded like she didn't even know what she was doing.

Hi,

I have had the same thing happen to me. But I tried to called them about three times and always get hanged up by them.

Teresa.

I have the same issue with Mags4cheap.com. I ordered 3 subscriptions on 2/22/07 and as of 6/6/07 have not yet received a single issue. More frustrating is the fact that I have sent at least 4 emails and left 2 voice messages (there is no option to speak to a live person) and have never received any kind of reply. I have filed a complaint with the Better Business Bureau, so we'll see how that turns out. Recommendation, do not use this service.

Exact thing has happened to me on my subscription order. Talked to Nicole and Brian. Called the publisher direct and it appears they have ripped me off since I ordered in December 2006. The Better Business Bureau in Houston has Mags4Cheap listed as "unsatisfactory". I have them listed as thieves.