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Magnuson Inn& Suites / Everything

United States, Alabama, Gulf Shores
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Contact information:
Magnuson Inn & Suites
213 West Fort Morgan Rd
Gulf Shores
Phone: 251-967-3500
We had a 3 night stay at this hotel, I must say this was the worst stay ever last year this was a nice place to stay that is why we stayed again this year but after this stay we will never come back to this hotel again,
I booked my rooms on line and when we arrived to the hotel at 2:30 pm they said we could not check in until after 4:00 pm I let them know our receipt said check in after 3:00 pm and not to mention the staff at the desk was very rude, once we finally got checked in we had no towels, no tissue, ants in the floor and the bathroom toilet was full of piss and smelled bad I let the front desk know about this and they was going to send a maid in to clean but we never seen a maid the whole time we was there, on the outside door they had an conditioner unit that had the cover off with wires showing it would be easy for a child to touch the wires, they also had steel rods sticking up on the concrete walk way if someone tripped they could have stabbed them selves, also the pool room was 100 degrees the health department was out checking the pool room out this of course made everyone nervous we checked in on [protected] checked out [protected] then when we did go to the desk and ask for something like tissue, towels or room service the people at the desk got an attitude and we still never got what we ask for. When we booked online and paid it said it included refrigerator, microwave, and coffee pot, we did not have these things and when we asked we was told that was extra and you had to request it I told her we did request it she said she would get us one but of course we never did I was told this motel was under new owner well all I can say is maybe they should fix the problems before they book rooms and they might want to get a new crew who is people friendly cause the crew that they have really are not customer friendly. The only reason we stayed was we could not get another room at another hotel and my daughter and grandchildren stayed in another room at this hotel also and they had the same kind of service, I'm sure you got a lot of complaints from people who stayed there last week cause you had everyone there at the front desk with some kind of complaint. We stayed in room 118
Thank You
Tammy Turner
Jul 27, 2015

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