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MagicJack.com / will not give out address or phone number to company

1 United States Review updated:
Contact information:

Why will they not give out the address or phone number?
So I decided to chat and see if they would give it to me and this is my chat below:

Please wait for a site operator to respond.
You are now chatting with 'Zack'
Zack: Hello, how may I help you?
Pamela : What is the address of your business
Zack: Hi Pamela
Pamela : and what is your customerservice phone number?
Zack: I apologize for that Pamela but we do not have phone number available yet
Zack: We use Tech Chat to better assist you. By using Tech Chat, we can send you instant upgrade links and run several diagnostic tests, that cannot be done over the telephone. We are also able to see where you are located, what OS and Internet browser you are using. Lastly we can see that your Internet connection is working too.This will provide the best Customer care experience and keep you most satified.
Pamela : Ok thats just fine, but what my first question was, what is your business address?


Pamela : I like to keep in my records for personal reasons addresses and phone numbers in relation to the people or businesses I buy stuff from? Is there some type of reson why you cannot provide me with one? Is it a secret location? I dont see what the big deal is?
Zack: No Pamela it is not a secret as you can see our address on the email confirmation when you order
Pamela : So in order for me to get an address from your repuatable company, I need to have a email confirmation first?
Zack: Yes Pamela, you will get when you order
Pamela : I can call Goodyear in Florida and ask for the address and they will give it to me over the phone and I dont even have to have purchased anything from then yet?
Zack: I really apologize on this Pamela but every company has its own confidentiality.
Zack: Only valued customers has the right to know the address since they have transactions with our company
Pamela : Thank you for taking your time out to speak to me and every other american in the USA, I wish you and your company a few more days of success with your SCAM!
Zack: One moment please...
Zack: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.

Pamela : Thank you for taking your time out to speak to me and every other american in the USA, I wish you and your company a few more days of success with your SCAM!
Zack: One moment please...
Zack: Thank you for your patience. I will transfer you to a higher level of support. Please hold while I transfer you.
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Haley'
Pamela : Wel hello haley? I think I am done, I got all the info I need
Haley: Hi, Please hold on for a while and allow me to review your chat so that I can assist you further.
Pamela : Goodbye!

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Comments

  • Pa
      30th of Oct, 2010
    0 Votes
    Pam - fee scam
    swipe auctions
    Aurora
    United States

    received my credit card statement got ahold of credit company told them they told me it was a scam gave me a number which gave me the refund website sent me 4 papers which i took to the bank so i filled out properly been waiting over a month to get my refund bank advised me to get ahold of them again used a excuse i didn't fill out 1 page looked at my photocopies which showed i filled out all of them intern told them that they told me to print out new papers and resend i was declined for a refund because i was missing the survey page which i have a copy of all 4 pages just finished filling them all out just waiting for my friend who is a officer to come over and witness i have filled out all 4 again. This is horrible were not talking about a $10 fee this is some familys grocies for the wk.

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