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MagicJack / overbilled on renewal

1 toronto, Ontario, Canada

I renewed my magic jack sub and was charged regulatory fees twice a fee that was never charged to my account before and also an automatic sub renewal fees which I did not request.
The cost of the subscription has in fact doubled my charges. I was not satisfied with the response from the agent and was given a link to confim my request to cancel my account and the request for the refund.
The connecting link was broken. I still do not know when or if my refund will be actioned. What do I do from here

Ma
May 10, 2013

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