On July 31, 2008 I bought a desk-top computer from Magic Micro through Ebay. I paid $559.00 and $49.00 shipping, immediately after I won the auction. With the computer, I received a 3 year Warrantee, as they offer on their web-site. The day after I set up the computer, it kept freezing up. When I tried to reload my Windows XP-Pro the computer said it no longer recognized the Hard Drive. I called Magic Micro and the tech support had me open up the computer to check for loose wires. The computer still froze again and did not recognize the Hard Drive. After the third call to tech support, a tech called NIK told me to take the computer to a local computer repair, rather than send it back to Ohio and they would reimburse me for the cost to have the computer analyzed and repaired. The local computer repair found that the Hard Drive was bad. Magic Micro sent me a new Hard Drive, without charge, as long as I sent back the bad one, which I did. The total cost to repair the computer was $54.50. $35.00 for the diagnostic and $19.50 to install the new Hard Drive. I sent Magic Micro a letter by mail on 8/22/2008, along with a copy of the invoice from the local computer repair, as I was instructed to do by NIK. Up until 10/20/2008 I had heard nothing from Magic Micro. When I called them on 10/20/2008, I was told that I should have sent the computer back to Ohio and their policy does not include reimbursing repairs. So now I paid full price for a computer that didn't work and when I followed their instructions to resolve the problem, I ended up paying the bill.
On 10/22/2008 I filed a complaint with the Cleveland, OH Better Business Bureau. Magic Micro has chosen to ignore their requests to solve this matter.