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Magellan GPS / Customer Service/warranty

Jun 5, 2015
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PUBLICpublished review 6/5/15
We bought this device last August to travel in the U.S. In the fall. From the time we started using it we always has to use the reset button. The last time I tried to use it I just got coloured lines. I wrote to Magellan and they asked me to send a picture of the unit, which I did. They then came back to me to say the unit must have been dropped to cause this problem. I went back to them several times to say emphatically the unit has not been dropped, and has not been out of the car since we bought it. They are adamant it is my fault but they can't keep the stories straight. They say the cracked unit causes black lines from being dropped even though I keep telling them they are coloured lines. It is obvious they do not want to honour the warranty. So now I will buy a Garmin and not associate with this company again. I will also make sure I let everybody know that I can that Magellan does not honour warranties and will use any excuse not to do so..

Magellan GPS

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