I had a problem with my Magellan 700 and called the "service center" for information on how to return it and advised them that it was out of warranty. It took three telephone calls for them to give me an RMA, address and shipping instructions. After I mailed it I called on at least six occasions to find out the status and I keep getting the same round around. They keep insisting I provide them a tracking number from the US Postal Service which I do not have and I i am currently in my 45th minute trying to get to talk to a supervisor. Definitely no service. Am filing a complaint with the Better Business Bureau in Santa Clara, CA, their headquarters.