MadisonSeating
reviews and complaints

I've ordered a chair from www.madisonseating.com and when it finally arrived it was damaged and I contacted their customer service asking for an exchange. Customer service agreed to accept the chair back so I returned it. I had only 30 days to return and I thought that I had plenty of time.
They claimed that they were unable to sent me a replacement because they did not receive the chair. For 30 days I heard nothing but lies. And what a surprise that when 30 days passed they finally received it! They said that they got the chair but they couldn't do anything because 30 day return period was over. Are you kidding me? Total scam! I'm 100% sure they were lying!
The worst shopping experience in my life!

I have ordered two office chairs from MadisonSeating and one chair was fine, but the other one had a broken wheel. Customer service offered me a replacement but they wanted to charge me some extra fees for who knows what. They said it was a replacement fee or something like that. I told them that I want to see where it is written that they had such fees and they said that all the information was on their site. I asked where exactly and they just stopped replying to my messages. Fixed the wheel myself, but I will never order from them again.

My wife ordered 4 chairs from www.madisonseating.com. The seller mixed something and delivered only 2 of the chairs. The wife called the seller and told him to check the history of the purchase. He excused and said that these chairs were out of stock, but we could wait 4 weeks and get the same chairs. I agreed and next 4 weeks we patiently waited. But we think that the seller has forgotten about us and he hasn’t responded to our requests.

I am very disappointed with this site. It all started with I received a chair with no instructions. I had to search all important information online. I contacted customer service and waited for them to reply for ages. They also sent me a detail that did not belong to my chair. But I didn't noticed it and spent a good amount of time figuring out where to put that last detail. Then I noticed the chair was too small for me. I emailed them again and asked about returning. They sent me a shipping label. So I had to buy a huge box for it and also it was I who paid for return shipping. After returning the chair, they said they would send me a new chair as soon as possible. Month passed and I still didn't received any other chairs! MadisonSeating, please send me my chair or return my money back.

I bought a large bombay cabinet for $777.00. Only after 1 yr, it has a large crack from top to bottom on the front side on both sides. I never moved this cabinet since I received it. Therefore, this cracked should not have happened, I feel there must of been a small crack when it was delivered and in time...the crack expanded. It looks horrible. Madison Co would not cooperate with me. DONT waste your time buying anything from them unless you want to waste your money!

I bought a Herman Miller chair in July 2013 from Madison Seating. Total price with shipping was $734.98. The product came with a 10 year warranty. Madision Seating's terms of service does not mention they charge for shipping with warranty work. My chair had a defect and began to rip on the bottom. I sent them pictures and requested the chair get fixed. The following is the text from the email that I received.

We are very sorry to hear about the problem you experienced the Herman Miller Aeron chair per your order.
Fortunately, your chair is under (a 10 year) warranty. Your return authorization number will be the same as your order number.
Since we do not provide return services please have the entire chair shipped to:
Madisonseating.com
Attn: Warranty/ Shipping Dept.
6103 Strickland Ave
2nd Floor
Brooklyn, NY 11234
Please include a detailed note with the chair indicating the reason for the return. We will attempt to repair the issue. If that is not possible, we will replace the part(s) for you.
We will not be able to send you a replacement prior to receiving the defective part(s).
*Please be aware the customer will be responsible for a $75 return shipping cost unless a pre-paid label is provided.
A cost effective option may be to simply purchase the part needed and change it out yourself.
Ebay.com: http://www.ebay.com/sch/i.html?_odkw=aeron%2C+seat+pan&_osacat=0&_from=R40&_trksid=p2045573.m570.l1313.TR0.TRC0&_nkw=aeron%2C+mesh&_sacat=0
Amazon.com: http://www.amazon.com/gp/offer-listing/B0027UUC5O/ref=dp_olp_used?ie=UTF8&condition=used
Please let us know if there is anything further we can do to assist you with at this time.
Customer Service
Madison Seating
Our offices were closed 9/26 and 9/27 in observance of the Jewish holiday Sukkot.

So after paying $735 for my chair, now I have to pay them an additional $150 shipping fee (shipping both ways) to fix my chair or replace it or I could just purchase the part I need myself and fix it myself. I wrote them back and stated that these unfair business practices were unacceptable.
I contacted Herman Miller. Herman Miller stated that Madison Seating is NOT an authorized dealer and routinely sells refurbished/reconditioned products.
Madison responded and stated they would go out of business if they paid for shipping on every warranty product they ship. Sounds to me like they know they are dealing in c*** goods.

I had an issue with the way the 2 end tables I ordered was packed. Absolutely no packaging. One table on top of the other with the glass tops loose in the box. I called and got a very unfriendly customer service response. If fact I called twice with both customer service reps very rude! I will never, ever, order from this company again!

Complete con artists here. I ordered 2 chairs during a free shipping promo and had them shipped to HI where I live, which their site let me do. Days later they tell me they do not ship to HI (yet their site let me pick it and showed "Free Shipping!" when I did). A few emails of them telling me it was a mistake didn't help.

Then the sale ended and the chair price dropped by $270! Their site then said shipping to HI would be $350, a difference of $80...meaning, their mistake would have only cost them $80 to correct but "Susan" who listed herself as a "Supervisor" on her email said they canceled my order and can't ship to HI. I called Susan and after she yelled and screamed at me on the phone without letting me talk I asked to talk to her manager and she said (after pausing a lot) that she didn't have one and she was the owner of the company.

Right... supervisor of the call center or owner? Which is it? She wouldn't stop yelling at me and calling me names because I said I'd report her shady business to the BBB. I'd stay away from this place...even if you don't care about their crap service the fact that all they do is raise prices to have a free shipping sale should be enough. Total rip off here.

Do yourself a favor, don't use this retailer. We bought a Coaster Roll Top Desk, sold from Madison Seating. They expect you to hold the shipper there until you open the package and inspect all the items. I wish I would have done that. I would have sent it back IMMEDIATELY! There were obvious manufacturer defects, which the retailer, Madison Seating would not acknowledge, nor would the manufacturer. After construction, there were other issues, which I am now stuck with. I would NEVER use this retailer again."

OK, bought a couch and two chairs online specified I was available only on mondays and saturdays for delivery and to be contacted during business hours. They attempted to deliver my living room set with just an email for notice and did not pay attention to my statements that said I could only be contacted on mondays/saturdays. They then cancelled my order and marked my account as fraudulant, wich almost got my credit card cancelled. When I called madison seating the lady i spoke with was a B----H she told me that she was in sales not customer service, I would have to call there customer service line and I would have to stay home from work on the day they choose to deliver my furniture if I wanted it. When I told her I was shocked and I asked for her name she laughed commented she was in sales, I was not going to make her money and they were closing (at 3;11 in the afternoon) So I called back nope, they were open untill 5;00. Irf I had her name, I would have her job, I've never been treated worse in my life. In an economy like this I can't beleive they are still in business and I can't beleive that woman I spoke with is still employed.I ordered the set off a different web site for $600 more, a garunteed delivery date and time, Frankly I am looking over my credit card statements to make sure the didn't steal my information! Worse company EVER! Don't even look at their web site!

I purchased a Herman Miller Aeron chair from this sad excuse for a company back in 2010. One of the parts to go first on this chair is the seat. The mesh part of mine broke less than a week ago. I took a picture and emailed it to them since I am under the 10 warranty. I got a generic email and was curious, so I called Herman Miller and one of their official retailers told me that the arms of the chair I purchased has been obsolete since 2004. When I called Madison Seating about this, the woman that answers the phones said that nothing they sold was over a year in their inventory. Then when I called her out on it, I got transferred to another department. This guy, instead of trying to be accommodating with the lack of warranty they have or just sending over a new seat... tells me to look on eBay. Unbelievable with the careless service they provide and then takes me through all these loopholes within the site saying that "Open Box" means refurbished... and was not that pleasant about it. Actually he was kind of snobby. When I originally purchased this chair, the seller... his name is Louis, never took me to that page to agree. On top of that, when I tried to post my review of them on their site... I was BLOCKED. NEVER PURCHASE FROM THIS SITE... BUYER BEWARE!

First, they made the shipping label really fast and sent you the tracking number. On the day it was supposed to be delivered, it was still not shipped. After I called the, they shipped next day.

When I received the chair, everything was wrapped nicely, but after I open the package, the piston, the important piece that connects the base and seat was used! There are obvious tears and wears. So they asked me to take pictures to prove them it is indeed a used piece.

They made a new label to ship the piston replacement, but it was's shipped.

They refused to give an explanation why a used piece was sent out. It seems to me it is not a mistake.

I ordered an OTTOMAN seating from this company on March 6..
They sent me an email saying that the item will be delivered by March 15.
Several days passed and I had not received the item. I contacted them several times but I always got the same response. The item was shipped.
Finally today, after asking me them for several times, I received a new email with a shipping company's name called MIDATLANTIC MVG and a new track number. However, in the email there was no web link to this company. I called Madision people and asked them for the link. They said that they do not provide web links and I should do GOOGLE search and find the link myself. So I did. Of course, there does not exist any web site for that company except on google I found tons of complaints about that shipping company. I called Madison people back. This time the manager called MICHAEL gave me a tel number to call. I called that number and of course there was no answer.

You can imagine my frustration..

This company, MADISON SEATING, has no right to operate in this country.

They are terrible and unprofessional. I do hope somebody will use them and close them down because they will hurt many more people in the future.

They should be penalized and I do hope they will go bankrupt soon.
They are simply terrible.

Please avoid them.
In the mean time please pray for me ;-) so that I will receive my item.
You never know maybe this was another scam from these people.

This is by far one of the worst customer service experiences I have EVER had. First off, the four chairs that we purchased arrived late. Then two of them broke and needed to be sent back for repair. The process of finding out what I needed to do to have these chairs repaired took weeks. This company does not care about their customers. When our chairs finally arrived back to us they were the wrong size! I have been dealing with this company for months and I sincerely warn anyone from entering any business dealings with them.

I ordered a desk that was being sold on the Madison Seating website for $343. I had found the same desk on another website for about $15 cheaper but preferred the more professional looking Madison Seating website and went with them instead since they claimed they price match. My order was placed on a Friday but by Tuesday I had an email stating that they were not able to get the item and had canceled the sale. I checked the website Thursday just to see if it was still listed and found the same desk selling for $389... So they canceled my order and raised the price. Great customer service!

This furniture website is TOTAL SCAM ! NEVER EVER BUY ANYTHING FROM THEM ! Not professional, treating their customers like...i even don't have words to describe it. I'll tell you why . The 90% of my shopping that is online shopping . and bying in madisonseating.com that was the WORST EXPERIENCE in my entire life! I ordered a leather sofa from Madisonseating about two weeks ago they told me that i will get my order in 10 bussines days. Yesterday i called to confirm my delivery and to verify that the items I wanted were in stock. because i'm not living at this house it's my summer house and I need to go there to meet delivery guy. Lady that answer the phone was completely RUDE. I was told that my order was NOT IN STOCK. THEY CANCEL MY DELIVERY AND NEVER LET ME KNOW ABOUT THIS! They never called me to let me know... If i wouldn't check my email i never found out about cancelation ! so i losing more than two week's time, which was very critical to me. Because i was buying this sofa for my kids that they would have place to sleep while we are in our summer house. they ruined my plans for this summer. Such a web site doesn't have right to sell online at all.

I ordered a table and chairs from Madison Seating. Since I live in Canada, the shipping wasn't free, but was supposed to be $150. The chairs were backordered 2 months (which they had no intention of telling me until i phoned wondering why the chairs didn't arrive with the table.) I changed the chairs on the order, but instead of changing the order, they created me a new order and charged me an additional $75 shipping.

Customer service reps were rude, and could care less that their automated system was charging people additional charges without warning. Additionally, tracking numbers were never sent, as promised, once the items were shipped.

All in all, dishonest company that seeks refuge behind their phones knowing that they don't have to put faces to the names they deal with. Stay away.